10 Replies Latest reply: Sep 11, 2008 9:07 AM by John Schlosser
lex2319 Level 1 (0 points)

My iTunes is currently set to the US store but I want tot change it to the dutch store. When I click change country it won't allow me because i still have 16 cents store credit. It says: "you have a store credit balance; you must spend your balance before you can change stores". The problem is, how can I spent 16 cents. I don't have an American credit card to add enough to buy anything.

Does anyone have any idea?

Mac OS X (10.5.4)
  • Coar Level 1 (5 points)
    Same problem here. I only have 3 cents left.
  • Mike Johnson12 Level 5 (6,480 points)
    Do you have a Dutch iTS account that you can use? You can browse any store but can only purchase if you have a billing address and CC of the country iTS that you want to purchase from.

    Use the links on this page to contact iTS Customer Support and explain your problem.


  • tracyryan354 Level 1 (35 points)
    U can only purchase music from the iTunes store where your billing address is! Im from Ireland and we are always way behind the USA with new releases etc, but I cant purchase only browse. It *****
  • lex2319 Level 1 (0 points)
    I don't have a dutch account i can use. I used to have a US adress, and i used prepaid cards to add money to my store balance. Now i want to change it to a dutch account, with a dutch billing adress, etc.
  • kowjongz Level 1 (0 points)
    I have the same problem with 8 cent left in my balance..
  • Macbookbvo Level 1 (0 points)

    I contacted iTunes support and they are going to tranfer the money to me. After that I can change stores. So if you still have the problem, contact itunes support on: iTunesStoreSupport@apple.com
  • Denis Lynch Level 2 (205 points)
    IMHO the best thing is to open a second iTunes Store account. iTunes will keep track of keys etc. for five accounts. It's nice to have access to more than one iTunes store -- they have different free offerings, different release dates, sometimes different bonus tracks, and best of all different prices.

    To open a second account you need a second e-mail address, and of course a billing address and credit card for that country.
  • Chris CA Level 9 (78,695 points)
    the best thing is to open a second iTunes Store account

    Then you will have songs from two different accounts with different user IDs and passwords.

    iTunes will keep track of keys etc. for five accounts.

    The iTunes store (not the iTunes app on your computer) keeps track of your account and it tracks millions of accounts.
    You can have songs purchased from one account authorized on 5 different computers.
  • Denis Lynch Level 2 (205 points)
    Umm, actually, yes.

    As you say, you can have songs from two different accounts with different user IDs. The only time you actually encounter the user ID and password is when you make a purchase, or authorize / deauthorize a computer, so it doesn't cause any problems.

    You can have one account authorized on up to 5 computers, and you can have up to 5 accounts authorized on one computer. And any song that is authorized to play in iTunes can be synced to an iPod.

    Of course the iTunes Store has millions of customers, but what does that have to do with the subject at hand?
  • John Schlosser Level 1 (5 points)
    Same problem here... I have US$0.48 left which I cannot spend, and I cannot add a credit card to add more money, so I'm stuck. I wrote to iTunes support and I'm waiting to see what they say.