4 Replies Latest reply: Aug 14, 2008 5:17 AM by ASQ
how to fix unknown error (6) Level 1 Level 1
please help me my iphone 3g shows a picture of usb to itunes and when i connect it my itunes says i must restore it and when i restore it as its going throught the process it stops and tells me that an unkown error (6) has occured. I even unistalled all of itunes and quicktimes and apple updaters completly and i even reinstalled them and the same thing every time.
Unknown error (6)
please help
-thank you

iphone 3g 16GB, Windows XP
  • ray br Level 1 Level 1
    I have same problem - the phone has had the apple logo and "rotating circle running at the bottom for aroun 8 hours after getting the same error

    Ive tried running I tunes an my original machine, home machine and my roving work laptop and all have the same problem

  • kal000 Level 1 Level 1
    I'm also a victim of this error - iPhone is completely bricked and restore keeps giving the "error 6" message.
  • shanthan Level 1 Level 1
    I have the same issue...please help.

    I tried installing the latest update in itunes and this is the first time i am syncing my iphone with itunes. After that ...i only see an itunes logo and a usb cable picture on my iphone screen.

    I tried restoring but i get the unkown error(6)
  • ASQ Level 1 Level 1
    I also have the same error, updating for the first time. Tried restoring from backup but keeps giving me unknown error (6) or unknown error (13). Went to my local o2 shop and they advising me that it is something to do with my PC but i have tried this on my laptop also. Any help would be appreciated as my iphone is now stuck with just the apple logo and then turns to the usb cable with itunes logo