Problem with Polycom PVX

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Level 1

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Problem with Polycom PVX

When using Polycom PVX windows based IP video conferencing software the remote site can see and here me but I am unable to see and hear them. The VC working correctly with an older Netgear wireless router and if I bypass TC completly and connect directly to the cable modem. I have configured my TC to open ports 1720, 5060, and 3230-3237 and have also tried configuring TC so my pc is a local host and therefore in a DMZ - but problem is not resolved.

Btw - this is the same problem that Luc Therrien posted an earlier unanswered message back in March 08.

Any suggestions welcomed.

iMac, Mac OS X (10.5.4), Time Capsule

Posted on Aug 9, 2008 8:59 PM

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Answer 1

KianABC

Level 1

0 points

Aug 14, 2008 6:59 PM in response to gtjamieson

Did you find a solution to your problem? I'm having the same exact issue. I'm running Polycom PVX 8.0.4 on a MacBook Pro on Parallels. Please help!!!

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Answer 2

gtjamieson Author

Level 1

0 points

Aug 15, 2008 10:47 PM in response to gtjamieson

To resolve the problem had to do the following:
i) Open ports in TC as specific by Polycom PVX
i) In TC reserve an IP address for my laptop in the DHCP reservation list
ii) In Polycom PVX Setup - manually specify the external IP address. This is provided by the ISP and can be determined from TC on the Internet Connections tab (IP Address).

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Answer 3

Covelo

Level 1

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Dec 11, 2008 9:57 AM in response to gtjamieson

What is TC? Where do I find it? What does it have to do with PVX? I wish people would stop using jargon.

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Answer 4

VA2020

Level 4

3,455 points

Dec 11, 2008 11:00 AM in response to Covelo

TC is Time Capsule (the name of this forum). Why are you bringing up a 4 month old thread? If you are having a problem you should post a new topic.

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