Can't Send FAX / FAX not working

Question

Level 1

8 points

Can't Send FAX / FAX not working

Dear Techies,

I am facing a horrible problem in sending FAX. In our company, our directors are using MAC Book Air & Mac Book. I have a MAC Book too (i am a newbie to MAC), which they had given me for testing purpose, so that i should clear all their problems in MAC. 🙂 so its actually a tough thing...

Now, they are not able to send FAX from these machines. They asked me to provide them the solution, and i tried in and out in my MAC Book, But no way... I googled a lot, i found many of the discussions based on this issue, but i didnt saw any working solution for it. Now its the 3rd day for me to sit with this issue. Hope someone will be here to help me. Let me give you the details...

Hardware: MAC book and Mac Book Air
OS: MAC OS X Version 10.4.10
CPU: 2.16 Ghz Intel Core Duo
Mem: 2 GB 667Mhz DDR2
MODEM: External Apple USB modem

Scenario 1:

I tried sending the fax from safari (File--> Print--> Fax PDF), then specified our internal FAX number, also Dialing prefix as 9(bcoz i am behind a EPABX, so 9 to get dial tone)

To: 63452743 (Fax number, not original)
Dialing Prefix: 9
Dialing: Tone (selected)
Sound: on (selected)
Wait for dial tone before dialing: selected

then i clicked "FAX"

but the result was; FAILURE...
Result 1:
It will dial, and stands like connected, while showing a progress bar "Faxing" in the external modem window. after around 3 minutes, it stops... and shows the following message in the external modem window;

"hold until 05:01 p.m."

again it will try at that specified time, and the result is same.

Scenario2:

I tried with fax command;

fax send 9-66728437 test-file.001
and i tried
fax send 966728437 test-file.001

Result2:
It will also do the same like above and finally gives up, and then it will write a log as the following;

command;
abcs-computer:~ kmr$ sudo fax send 9-66766766 test-file.001
Password:
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 17:03:17 2008 opened /dev/**.usbmodem
efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
efax: 03:19 dialing T9-667667667
efax: 05:19 Error: dial command failed
efax: 05:19 failed -> test-file.001
efax: 05:19 done, returning 2 (unrecoverable error)
There were errors (see T9-667667667.log).
abcs-computer:~ kmr$

Log;
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 17:03:15 2008 TIFF version 4.2 file (little-endian)
efax: 03:15 TIFF directory at 8 with 17 tags, last image.
efax: 03:15 page 1 : test-file.001 + 234 : 1728x2156 @ 204x196 dpi TIFF/FAX
efax: 03:15 argv[0]=efax
efax: 03:15 argv[1]=-v
efax: 03:15 argv[2]=ewin
efax: 03:15 argv[3]=-v
efax: 03:15 argv[4]=chewmainrxtf
efax: 03:15 argv[5]=-d/dev/**.usbmodem
efax: 03:15 argv[6]=-iZ
efax: 03:15 argv[7]=-i&FE0&D2S7=120
efax: 03:15 argv[8]=-i&C0
efax: 03:15 argv[9]=-iM1L0
efax: 03:15 argv[10]=-o1
efax: 03:15 argv[11]=-l
efax: 03:15 argv[12]=495 2322999
efax: 03:15 argv[13]=-kZ
efax: 03:15 argv[14]=-h
efax: 03:15 argv[15]=2008/08/12 17:03 495 2322999 Put Your Name Here p. %d/%d
efax: 03:15 argv[16]=-t
efax: 03:15 argv[17]=T9-667667667
efax: 03:15 argv[18]=test-file.001
efax: 03:17 opened /dev/**.usbmodem
efax: 03:17 command "Q0V1"
efax: 03:17 waiting 2.0 s
efax: 03:17 .170 [ATQ0V1<CR><CR><LF>]
efax: 03:17 .401 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:17 command "Z"
efax: 03:17 waiting 5.0 s
efax: 03:17 .501 [ATZ<CR><CR><LF>]
efax: 03:17 .577 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:17 command "&FE0&D2S7=120"
efax: 03:17 waiting 5.0 s
efax: 03:17 .677 [AT&FE0&D2S7=120<CR><CR><LF>]
efax: 03:17 .903 [OK<CR><LF>]
efax: 03:17 response "OK"
efax: 03:18 command "&C0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .078 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "M1L0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .304 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "E0"
efax: 03:18 waiting 5.0 s
efax: 03:18 .505 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "I3"
efax: 03:18 waiting 5.0 s
efax: 03:18 .630 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 03:18 .655 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 command "+FCLASS=1"
efax: 03:18 waiting 5.0 s
efax: 03:18 .850 [<CR><LF>OK<CR><LF>]
efax: 03:18 response "OK"
efax: 03:18 using Motorola SM56 USB 1.5.6 in class 1
efax: 03:18 command "+FTM=?"
efax: 03:18 waiting 5.0 s
efax: 03:18 .975 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 03:19 .000 [<CR><LF>OK<CR><LF>]
efax: 03:19 response "OK"
efax: 03:19 command "+FAR=1"
efax: 03:19 waiting 5.0 s
efax: 03:19 .126 [<CR><LF>ERROR<CR><LF>]
efax: 03:19 response "ERROR"
efax: 03:19 dialing T9-667667667
efax: 03:19 command "DT9-667667667"
efax: 03:19 waiting 120.0 s
efax: 05:19 Error: dial command failed
efax: 05:19 failed -> test-file.001
efax: 05:19 command "Q0V1"
efax: 05:19 waiting 2.0 s
efax: 05:19 .325 [<CR><LF>OK<CR><LF>]
efax: 05:19 response "OK"
efax: 05:19 command "Z"
efax: 05:19 waiting 5.0 s
efax: 05:19 .500 [<CR><LF>OK<CR><LF>]
efax: 05:19 response "OK"
efax: 05:19 done, returning 2 (unrecoverable error)
==========

Scenario 3:

i tried sending the Fax with efax command too;
efax -d /dev/**.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001

The result is same too...

command and log on the screen;
abcs-computer:~ kmr$ efax -d /dev/**.usbmodem -o a -v ewincm -t T9667667667 ts-fax.001
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Tue Aug 12 13:38:44 2008 Warning: bind returned error 13 - Permission denied
efax: 38:44 opened /dev/**.usbmodem
efax: 38:44 command "Q0V1"
efax: 38:44 waiting 2.0 s
efax: 38:44 .482 [ATQ0V1<CR><CR><LF>]
efax: 38:44 .714 [OK<CR><LF>]
efax: 38:44 response "OK"
efax: 38:44 command "E0"
efax: 38:44 waiting 5.0 s
efax: 38:44 .840 [ATE0<CR><CR><LF>]
efax: 38:44 .915 [OK<CR><LF>]
efax: 38:44 response "OK"
efax: 38:45 command "I3"
efax: 38:45 waiting 5.0 s
efax: 38:45 .066 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 38:45 .091 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FCLASS=?"
efax: 38:45 waiting 5.0 s
efax: 38:45 .241 [<CR><LF>0,1,8<CR><LF>]
efax: 38:45 .266 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FCLASS=1"
efax: 38:45 waiting 5.0 s
efax: 38:45 .467 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 using Motorola SM56 USB 1.5.6 in class 1
efax: 38:45 command "+FTM=?"
efax: 38:45 waiting 5.0 s
efax: 38:45 .618 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 38:45 .643 [<CR><LF>OK<CR><LF>]
efax: 38:45 response "OK"
efax: 38:45 command "+FAR=1"
efax: 38:45 waiting 5.0 s
efax: 38:45 .793 [<CR><LF>ERROR<CR><LF>]
efax: 38:45 response "ERROR"
efax: 38:45 dialing T6666666
efax: 38:45 command "DT6666666"
efax: 38:45 waiting 120.0 s
efax: 40:45 .017 [<CR><LF>NO CARRIER<CR><LF>]
efax: 40:45 response "NO CARRIER"
efax: 40:45 Error: dial command failed
efax: 40:45 failed -> ts-fax.001
efax: 40:45 command "Q0V1"
efax: 40:45 waiting 2.0 s
efax: 40:45 .262 [<CR><LF>OK<CR><LF>]
efax: 40:45 response "OK"
efax: 40:45 command "H"
efax: 40:45 waiting 5.0 s
efax: 40:45 .413 [<CR><LF>OK<CR><LF>]
efax: 40:45 response "OK"
efax: 40:45 done, returning 2 (unrecoverable error)
abcs-computer:~ kmr$

And also one more information from /var/log/cups/error.log

I [12/Aug/2008:17:01:24 +0300] Started filter
/usr/libexec/cups/filter/cgpdftoraster (PID 275) for job 12.
I [12/Aug/2008:17:01:24 +0300] Started filter
/usr/libexec/cups/filter/rastertotiff (PID 276) for job 12.
I [12/Aug/2008:17:01:24 +0300] Started backend
/usr/libexec/cups/backend/fax (PID 277) for job 12.
I [12/Aug/2008:17:02:28 +0300] Saving printers.conf...
I [12/Aug/2008:17:02:28 +0300] Printer 'External_Modem' stopped by ''.
E [12/Aug/2008:17:02:28 +0300] PID 277 stopped with status 1!
I [12/Aug/2008:17:02:28 +0300] Hint: Try setting the LogLevel to
"debug" to find out more.

So thats all about all my trials and result.... Please help me to get out of this bad situation...

NOTE: I had changed the original FAX number from this post to different numbers...

Thats all...

Thanks in Advance...

and really awaiting for your valuable comments.

MacBook, Mac OS X (10.4.10)

Posted on Aug 12, 2008 7:25 AM

Reply

Answer 1

BDAqua

Level 10

250,259 points

Aug 12, 2008 12:05 PM in response to Creame

Hi Creame, and a warm welcome to the forums! 🙂

One question, is the Phone line Digital perhaps?

Might try inserting a few commas in front of the Phone number, (1/2 second pauses).

I am wondering why eMailing it wouldn't be far better, but perhaps an online service like...

http://www.savetz.com/fax/

Reply

Answer 2

Steve M.

Level 5

4,758 points

Aug 12, 2008 12:19 PM in response to Creame

Unfortunately, I don't think your Macs have an internal modem. Apple makes an external USB modem that will be necessary for faxing.

Regards,
Steve M.

Edit: (Wiping egg off face) I'm sorry, I didn't see that you were already using Apple USB modem!

Message was edited by: Steve M.

Message was edited by: Steve M.

Reply

Answer 3

j.v.

Level 5

4,155 points

Aug 12, 2008 6:32 PM in response to Creame

If your company is on a digital telephone line, it is my understanding that analog fax modems, such as the Apple external USB fax modem, won't work, and can in fact be damaged by the higher voltages presenting higher currents through the modem. Assuming that you have an "old school" analog telephone line at your home, I would see if I could get your fax to work there. Maybe you could use that as an excuses to telework from home one day this week. Also, find out whether your workplace is on a digital PBX system or on analog phone lines or something in between.

Reply

Answer 4

Creame Author

Level 1

8 points

Aug 13, 2008 6:52 AM in response to j.v.

First of all, really thanking you 3 for your posts. i dont need to do a internet faxing. The safari, which i mentioned, in the scenario is an example. My director might need to send FAX from doc files, html files, mails, pdf files etc.

So i need a solution to do the FAX through FAX pdf, which is available through printing.

Then regarding the analog vs digital PBX, here we use analog and digital PBX. But i am trying through the analog line. Still, today i went to the telephone people and asked to give me an direct line to check this out. Then i tried from it.

Fax command and faxing through graphical (fax pdf) gives the same error. But efax command showed a different kind of error message which i will post it here... So i think i will have to work on it... so i requested the telecommunication people to give me an direct line to my table for 2-3 days, so that i could run many test on it... but still i am waiting for their confirmation.

Anyway pls have a look at this message, and put forward ur suggestions.

NOTE: i forgot to notify in the previous post that, the main error point in the log files is "NO CARRIER"

Output of command efax:

abcs-computer:~ root# efax -d /dev/**.usbmodem -o a -v ewincm -t T7777777 /Users/kmr/test-file.001
efax v 0.9a-001114 Copyright 1999 Ed Casas. Compiled Apr 24 2007 20:31:43
efax: Wed Aug 13 09:25:03 2008 opened /dev/**.usbmodem
efax: 25:04 command "Q0V1"
efax: 25:04 waiting 2.0 s
efax: 25:04 .097 [ATQ0V1<CR><CR><LF>]
efax: 25:04 .330 [OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "E0"
efax: 25:04 waiting 5.0 s
efax: 25:04 .456 [ATE0<CR><CR><LF>]
efax: 25:04 .531 [OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "I3"
efax: 25:04 waiting 5.0 s
efax: 25:04 .682 [<CR><LF>Motorola SM56 USB 1.5.6<CR><LF>]
efax: 25:04 .707 [<CR><LF>OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "+FCLASS=?"
efax: 25:04 waiting 5.0 s
efax: 25:04 .857 [<CR><LF>0,1,8<CR><LF>]
efax: 25:04 .882 [<CR><LF>OK<CR><LF>]
efax: 25:04 response "OK"
efax: 25:04 command "+FCLASS=1"
efax: 25:04 waiting 5.0 s
efax: 25:05 .083 [<CR><LF>OK<CR><LF>]
efax: 25:05 response "OK"
efax: 25:05 using Motorola SM56 USB 1.5.6 in class 1
efax: 25:05 command "+FTM=?"
efax: 25:05 waiting 5.0 s
efax: 25:05 .234 [<CR><LF>3,24,48,72,73,74,96,97,98,121,122,145,146<CR><LF>]
efax: 25:05 .259 [<CR><LF>OK<CR><LF>]
efax: 25:05 response "OK"
efax: 25:05 command "+FAR=1"
efax: 25:05 waiting 5.0 s
efax: 25:05 .409 [<CR><LF>ERROR<CR><LF>]
efax: 25:05 response "ERROR"
efax: 25:05 dialing T7777777
efax: 25:05 command "DT7777777"
efax: 25:05 waiting 120.0 s
efax: 25:20 .008 [<CR><LF>CONNECT<CR><LF>]
efax: 25:20 response "CONNECT"
efax: 25:20 connected
efax: 25:21 waiting 2.0 s
efax: 25:21 .257 [<CR><LF>OK<CR><LF>]
efax: 25:21 response "OK"
efax: 25:21 received UNKNOWN
efax: 25:21 Warning: bit-reversed HDLC frame, reversing bit order
efax: 25:21 command "+FRH=3"
efax: 25:21 waiting 35.0 s
efax: 25:21 .357 [<CR><LF>CONNECT<CR><LF>]
efax: 25:21 response "CONNECT"
efax: 25:21 waiting 2.0 s
efax: 25:21 .959 [<CR><LF>OK<CR><LF>]
efax: 25:21 response "OK"
efax: 25:21 received CSI - answering ID
efax: 25:21 remote ID -> +000 2 7777777
efax: 25:21 command "+FRH=3"
efax: 25:21 waiting 35.0 s
efax: 25:22 .054 [<CR><LF>CONNECT<CR><LF>]
efax: 25:22 response "CONNECT"
efax: 25:22 waiting 2.0 s
efax: 25:22 .355 [<CR><LF>OK<CR><LF>]
efax: 25:22 response "OK"
efax: 25:22 received DIS - answering capabilities
efax: 25:22 remote has no document(s) to send, and can receive
efax: 25:22 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:22 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:22 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:22 command "+FTH=3"
efax: 25:22 waiting 3.1 s
efax: 25:23 .358 [<CR><LF>CONNECT<CR><LF>]
efax: 25:23 response "CONNECT"
efax: 25:23 sent TSI - caller ID
efax: 25:23 waiting 13.6 s
efax: 25:25 .109 [<CR><LF>CONNECT<CR><LF>]
efax: 25:25 response "CONNECT"
efax: 25:25 sent DCS - session format
efax: 25:25 waiting 13.6 s
efax: 25:25 .479 [<CR><LF>OK<CR><LF>]
efax: 25:25 response "OK"
efax: 25:25 command "+FTM=145"
efax: 25:25 waiting 3.1 s
efax: 25:25 .604 [<CR><LF>CONNECT<CR><LF>]
efax: 25:25 response "CONNECT"
efax: 25:25 Warning: termios.iflag is 000000005, not 000001005
efax: 25:25 Warning: terminal mode not set properly
efax: 25:25 waiting 30.0 s
efax: 25:28 .708 [<CR><LF>OK<CR><LF>]
efax: 25:28 response "OK"
efax: 25:28 sent TCF - channel check of 2700 bytes
efax: 25:28 command "+FRS=1"
efax: 25:28 waiting 3.0 s
efax: 25:28 .783 [<CR><LF>OK<CR><LF>]
efax: 25:28 response "OK"
efax: 25:28 command "+FRH=3"
efax: 25:28 waiting 3.0 s
efax: 25:31 waiting 2.0 s
efax: 25:31 .832 [<CR><LF>OK<CR><LF>]
efax: 25:31 response "OK"
efax: 25:31 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:31 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:31 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:31 command "+FTH=3"
efax: 25:31 waiting 3.1 s
efax: 25:32 .829 [<CR><LF>CONNECT<CR><LF>]
efax: 25:32 response "CONNECT"
efax: 25:32 sent TSI - caller ID
efax: 25:32 waiting 13.6 s
efax: 25:34 .579 [<CR><LF>CONNECT<CR><LF>]
efax: 25:34 response "CONNECT"
efax: 25:34 sent DCS - session format
efax: 25:34 waiting 13.6 s
efax: 25:34 .931 [<CR><LF>OK<CR><LF>]
efax: 25:34 response "OK"
efax: 25:34 command "+FTM=145"
efax: 25:34 waiting 3.1 s
efax: 25:35 .056 [<CR><LF>CONNECT<CR><LF>]
efax: 25:35 response "CONNECT"
efax: 25:35 Warning: termios.iflag is 000000005, not 000001005
efax: 25:35 Warning: terminal mode not set properly
efax: 25:35 waiting 30.0 s
efax: 25:38 .156 [<CR><LF>OK<CR><LF>]
efax: 25:38 response "OK"
efax: 25:38 sent TCF - channel check of 2700 bytes
efax: 25:38 command "+FRS=1"
efax: 25:38 waiting 3.0 s
efax: 25:38 .231 [<CR><LF>OK<CR><LF>]
efax: 25:38 response "OK"
efax: 25:38 command "+FRH=3"
efax: 25:38 waiting 3.0 s
efax: 25:41 waiting 2.0 s
efax: 25:41 .280 [<CR><LF>OK<CR><LF>]
efax: 25:41 response "OK"
efax: 25:41 local 196lpi 14.4kbps 8.5"/215mm any 1D - - 0ms
efax: 25:41 remote 196lpi 14.4kbps 8.5"/215mm any 2D ECM-64 - 20/10ms
efax: 25:41 session 196lpi 14.4kbps 8.5"/215mm any 1D - - 10ms
efax: 25:41 command "+FTH=3"
efax: 25:41 waiting 3.1 s
efax: 25:42 .283 [<CR><LF>CONNECT<CR><LF>]
efax: 25:42 response "CONNECT"
efax: 25:42 sent TSI - caller ID
efax: 25:42 waiting 13.6 s
efax: 25:44 .034 [<CR><LF>CONNECT<CR><LF>]
efax: 25:44 response "CONNECT"
efax: 25:44 sent DCS - session format
efax: 25:44 waiting 13.6 s
efax: 25:44 .404 [<CR><LF>OK<CR><LF>]
efax: 25:44 response "OK"
efax: 25:44 command "+FTM=145"
efax: 25:44 waiting 3.1 s
efax: 25:44 .529 [<CR><LF>CONNECT<CR><LF>]
efax: 25:44 response "CONNECT"
efax: 25:44 Warning: termios.iflag is 000000005, not 000001005
efax: 25:44 Warning: terminal mode not set properly
efax: 25:44 waiting 30.0 s
efax: 25:47 .635 [<CR><LF>OK<CR><LF>]
efax: 25:47 response "OK"
efax: 25:47 sent TCF - channel check of 2700 bytes
efax: 25:47 command "+FRS=1"
efax: 25:47 waiting 3.0 s
efax: 25:47 .704 [<CR><LF>OK<CR><LF>]
efax: 25:47 response "OK"
efax: 25:47 command "+FRH=3"
efax: 25:47 waiting 3.0 s
efax: 25:50 waiting 2.0 s
efax: 25:50 .754 [<CR><LF>OK<CR><LF>]
efax: 25:50 response "OK"
efax: 25:50 Error: no command/response from remote
efax: 25:50 command "+FTH=3"
efax: 25:50 waiting 3.1 s
efax: 25:51 .757 [<CR><LF>CONNECT<CR><LF>]
efax: 25:51 response "CONNECT"
efax: 25:51 sent DCN - disconnect
efax: 25:51 waiting 13.6 s
efax: 25:52 .033 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 command "H"
efax: 25:52 waiting 5.0 s
efax: 25:52 .259 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 failed -> /Users/kmr/test-file.001
efax: 25:52 command "Q0V1"
efax: 25:52 waiting 2.0 s
efax: 25:52 .504 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 command "H"
efax: 25:52 waiting 5.0 s
efax: 25:52 .655 [<CR><LF>OK<CR><LF>]
efax: 25:52 response "OK"
efax: 25:52 done, returning 3 (invalid modem response)
abcs-computer:~ root#

Thanks in Advance...

Reply

Answer 5

BDAqua

Level 10

250,259 points

Aug 13, 2008 3:13 PM in response to Creame

The first one... NO Carrier" did seem to indicate a Digital line somewhere along the path.

This output is way different, is the Header Compression set in the Modem Pref Pane?

Seems we are now getting through, just the other end doesn't like us.

eFax info...

http://developer.apple.com/documentation/Darwin/Reference/ManPages/man1/efax.1.h tml

Reply