Can't delete Exchange account

Question

Level 1

9 points

Can't delete Exchange account

My Exchange ActiveSync account keeps asking me for the password and I know I'm entering in the correct password. I would like to try and delete the account and re-add it but I can't seem to figure out how. I have tried running the mobileconfig file to set up the account again but it says "only one exchange account can be set up at a given time". There isn't any "remove" or "delete" option for a mail account so how do you remove them? All I want to do is delete the account and add it back in again, please tell me how this is done. Thanks in advance.

PC, Windows XP Pro

Posted on Aug 17, 2008 5:21 AM

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Answer 1

Top-ranking reply

LenH

Level 2

395 points

Aug 17, 2008 8:42 PM in response to vghika

When you set up Exchange via a profile, you have to remove the profile -- you can't just delete the Exchange account.

Settings->General->Profiles

Select the profile and click Remove.

I hope this does the trick...

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Answer 2

vghika Author

Level 1

9 points

Aug 17, 2008 5:39 PM in response to vghika

Nope, nothing there. I do have the delete option for my Yahoo account but it's not on the corporate account. To set this up, my IT has a web site that generates the mobileconfig file that is emailed to my Yahoo account. It was flawless setting up and worked for a few days just fine. Then this password prompt started popping up. Any other ideas? Thanks

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Answer 3

DrPlokta

Level 1

25 points

Aug 17, 2008 5:56 AM in response to vghika

At the bottom of the settings screen for the account there should be a big red "Delete Account" button -- you might have to scroll down to see it.

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Answer 4

vghika Author

Level 1

9 points

Aug 18, 2008 5:32 AM in response to vghika

That did the trick. I wasn't aware of that location. Thanks!

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