Help Itunes keeps asking to restore and phone has been restored

Question

Level 1

15 points

Help Itunes keeps asking to restore and phone has been restored

Hi All,
First my Iphone's screen was blank so I did a restore to factory settings. Then I selected under I tunes restore the my Iphone settings. This seems to work but then it keeps asking me what I want to do new phone or update using original settings. My phone is working with my mail etc but can not sync Itunes. All of my apps from the app store are on my phone too; just no pictures or music (only pictures taken on the phone.) I have reinstalled Itunes and restarted my Iphone. Any suggestions would be great!
Thanks
GE

2.8 imac, Mac OS X (10.5.1), 3mb ram, 1tb, 1tb TM backup. ATV, Ipod & old PC

Posted on Aug 17, 2008 9:22 AM

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Answer 1

Aug 20, 2008 6:39 AM in response to macereio

I'm having the same issue. Any help would be appreciated.

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Answer 2

macereio Author

Level 1

15 points

Aug 20, 2008 7:03 AM in response to macereio

Under Itunes I had to go to set up new device just above the Sync. It did not change my prior sync it just put it back into I tunes. I was reluctant to pick this option thinking this is not a new phone, but it worked when selected without acting like it was an actual new phone.
Thanks
Gregg

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Answer 3

mgiglio

Level 1

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Aug 20, 2008 9:23 AM in response to macereio

I'm having the same problem after I try to update to the new version of the SO.
When you selected "New Phone" did you have to configure all over again, or it didn't affected email and other configurations????

I'm afraid of select "New Phone" and it erase all my data and configurations!

Thanks for the help.

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Answer 4

macereio Author

Level 1

15 points

Aug 20, 2008 9:32 AM in response to mgiglio

No It did not change anything it just loaded it into Itunes. You could always select reload of your old phone if it did delete everything but as I said I had the same fear and it just loaded it into I tunes so I could sync without deleting the other settings.
good luck
Ge

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Answer 5

Aug 20, 2008 4:43 PM in response to macereio

I think you can mark this thread as "answered".

I had the same problem after picking up a replacement 4Gb iPhone from the Apple store last night. When I returned home and plugged in the iPhone it downloaded the 2.0.2 update and applied it prior to the first or two painfully slow restores on my G4. When the iPhone came back to life after the Restore I had the same situation you described, apps and data restored but no music and only the "Set up new iphone" or restore from backup option when the iPhone appeared in iTunes. Thinking I had done something wrong I told it to Restore the from backup again. Two hours later, same results.

So I was pleased to see your message on the discussion board and possible solution. I couldn't wait to get home from work to try it. Well, selecting "Set up as new" fixed it. My iPhone appeared as normal in iTunes and I'm syncing my music as I type.

Thanks!

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Answer 6

blitz55

Level 1

0 points

Aug 21, 2008 5:14 AM in response to macereio

I have had this problem now twice. First time went through Apple Support and fixed the problem. Now a few weeks later, same problem. Has anyone else gone this this more than once. I'm wondering if this is a software problem or hardware since it happened a 2nd time now, after I upgraded to the latest firmware a couple of days ago.

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Answer 7

Tc7

Level 1

51 points

Aug 21, 2008 6:51 AM in response to blitz55

I had the very same issue!

I restored my iPhone but it stayed on that screen even when I ejected it and tried to re-sync it!

In the end I help my breath and pressed install as NEW iPhone. Only then did it add my photos and my music!

I dont think its a fault but I dont think its made particularly clear!

Tc

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Answer 8

mgiglio

Level 1

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Aug 21, 2008 8:50 AM in response to macereio

I also think you can set as "Answered".

I got home and select the "New Phone" option and it worked fine.

Thanks.

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