cannot connect ipod to itunes
I am also having a major problem when i try to connect my ipod it comes up with the error message "the software required for communicating with the ipod is not installed correctly. please reinstall itunes to install the ipods software."
i ran itunes diagnostics and it said that itunes helper is not running.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES E4028
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 65B56A93FAD8B1F6
Current user is an administrator.
The current local date and time is 2008-08-17 17:42:38.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
*
o
+
# External Plug-ins Information **
No external plug-ins installed.
*
o
+
# iPod/iPhone Connectivity Tests **
iPodService 7.7.1.11 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.1.29.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
I have uninstalled and reinstalled itunes many times doing the full uninstall as outlined on the support page. I have also tried installing an older version of itunes but this did not work either. I checked msconfig and ituneshelper.exe is selected to load at startup but when i check task manager it is on for a few seconds then disappears.
Is there any way to fix this problem. I have been trying for two whole days to sort this. I have tried the ipod on other computers and it works fine so i am certain there is nothing wrong with the ipod.
Message was edited by: DenzilLaw
i ran itunes diagnostics and it said that itunes helper is not running.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES E4028
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 65B56A93FAD8B1F6
Current user is an administrator.
The current local date and time is 2008-08-17 17:42:38.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
*
o
+
# External Plug-ins Information **
No external plug-ins installed.
*
o
+
# iPod/iPhone Connectivity Tests **
iPodService 7.7.1.11 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.1.29.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
I have uninstalled and reinstalled itunes many times doing the full uninstall as outlined on the support page. I have also tried installing an older version of itunes but this did not work either. I checked msconfig and ituneshelper.exe is selected to load at startup but when i check task manager it is on for a few seconds then disappears.
Is there any way to fix this problem. I have been trying for two whole days to sort this. I have tried the ipod on other computers and it works fine so i am certain there is nothing wrong with the ipod.
Message was edited by: DenzilLaw
Windows XP