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4441 Views 1 Reply Latest reply: Aug 19, 2008 6:39 PM by Raoul189
Currently Being ModeratedAug 19, 2008 6:39 PM (in response to DenzilLaw)I had exactly the same issue in Windows Vista.
Problem: iPod Nano (and iPod Shuffle) were recognized by Windows Vista SP1 but were not recognized by iTunes.
Symptom: Windows Vista installed device drivers for the iPod but iTunes gave the long error message listed above (Software required for communicating with the ipod is not installed correctly...)
This article did NOT help: http://support.apple.com/kb/TS1363?viewlocale=en_US
Here was the solution that worked for me.
Apple iTunes and Quicktime were installed by an account with administrator privledges. The iPod user did not have administrator privledges. iTunes would recognize the iPod if the administrator was logged on. The above error resulted when the non-administrative user tried to plug in the iPod. Giving the non-administrator user administrator privledges and running the iTunes installer did not work. Removing the administrator privledges from the account and trying to run the install as administrator did not work.
As the original administrative user, uninstall iTunes and uninstall Quicktime. I just used the Control Panel -> Remove programs. Then, as the non-administrator iPod user, right-click on the iTunes installer and select "Run as administrator". Windows Vista should ask you for your administrative password and install iTunes and Quicktime. The iPods worked after that.
If you are running as a non-administrative user on Windows XP, you may be having the same problem.
Hope this helps.MacBook Pro + 2x Mac Mini + 1/2 dozen iPods, Mac OS X (10.4.11), Windows Vista SP1