1 Reply Latest reply: Aug 19, 2008 6:39 PM by Raoul189
DenzilLaw Level 1 Level 1 (0 points)
I am also having a major problem when i try to connect my ipod it comes up with the error message "the software required for communicating with the ipod is not installed correctly. please reinstall itunes to install the ipods software."
i ran itunes diagnostics and it said that itunes helper is not running.

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES E4028
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)

iTunes Serial Number 65B56A93FAD8B1F6

Current user is an administrator.
The current local date and time is 2008-08-17 17:42:38.
iTunes is not running in safe mode.

Video Display Information

Intel(R) 82915G/GV/910GL Express Chipset Family

*
o
+
# External Plug-ins Information **


No external plug-ins installed.

*
o
+
# iPod/iPhone Connectivity Tests **


iPodService 7.7.1.11 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.1.29.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

I have uninstalled and reinstalled itunes many times doing the full uninstall as outlined on the support page. I have also tried installing an older version of itunes but this did not work either. I checked msconfig and ituneshelper.exe is selected to load at startup but when i check task manager it is on for a few seconds then disappears.
Is there any way to fix this problem. I have been trying for two whole days to sort this. I have tried the ipod on other computers and it works fine so i am certain there is nothing wrong with the ipod.

Message was edited by: DenzilLaw

Windows XP
  • Raoul189 Level 1 Level 1 (15 points)
    I had exactly the same issue in Windows Vista.

    Problem: iPod Nano (and iPod Shuffle) were recognized by Windows Vista SP1 but were not recognized by iTunes.

    Symptom: Windows Vista installed device drivers for the iPod but iTunes gave the long error message listed above (Software required for communicating with the ipod is not installed correctly...)

    This article did NOT help: http://support.apple.com/kb/TS1363?viewlocale=en_US

    Here was the solution that worked for me.

    Apple iTunes and Quicktime were installed by an account with administrator privledges. The iPod user did not have administrator privledges. iTunes would recognize the iPod if the administrator was logged on. The above error resulted when the non-administrative user tried to plug in the iPod. Giving the non-administrator user administrator privledges and running the iTunes installer did not work. Removing the administrator privledges from the account and trying to run the install as administrator did not work.

    As the original administrative user, uninstall iTunes and uninstall Quicktime. I just used the Control Panel -> Remove programs. Then, as the non-administrator iPod user, right-click on the iTunes installer and select "Run as administrator". Windows Vista should ask you for your administrative password and install iTunes and Quicktime. The iPods worked after that.

    If you are running as a non-administrative user on Windows XP, you may be having the same problem.

    Hope this helps.