2 Replies Latest reply: Sep 24, 2008 8:46 PM by telcojedi
1molar Level 1 Level 1 (0 points)
Voicemail Unavailable
Unable to initiate connection

iphone
  • Andrew T. Level 4 Level 4 (3,210 points)
    Sounds like an at&t problem there.


    Try a couple things here that may be a quick fix if not you will need to contact at&t data support tomorrow.


    1. Reboot iPhone - Now test voicemail

    2. Settings - Airplane Mode - Turn ON for 1 min then turn off - Test voicemail once it reacquires service

    3. Settings - General - Reset - Reset Network Settings - Allow iPhone to reboot - try voicemail

    4. Settings - General - Network - Turn 3G off and test VM, turn back on test again

    5. Remove SIM card and put back in and retest

    http://support.apple.com/kb/HT1438



    Are you able to go to Keypad in telephone, hold down the 1 key. Does it dial into voicemail?

    Are you able to use any other internet services on iPhone?

    If none of these steps work contact either at&t support or apple iphone support who can get you in touch with proper at&t data support group to assist with voicemail troubleshooting over the network.
  • telcojedi Level 1 Level 1 (0 points)
    I have a 16gb Edge iPhone with the 2.1 software. I switched phones recently and simply swapped my sim card to my sony ericsson. I had the standard voicemail activated on my service and cancelled my $20 data plan. I got frustrated with the sony ericsson and swapped my sim card back to my iPhone. I called AT&T customer care and was told that because I have the current software and even though I DON'T have the 3g iPhone, I still have to pay the $30 data plan instead of the $20 data plan. The voicemail is part of the data plan, so you may want to check to see which data plan you are on.