7397 Views 9 Replies Latest reply: Oct 17, 2008 4:39 AM by Big Bert
I have the same problem, almost the same place as you
What's your MacBook Pro Serial number? (just the first 5 characters/numbers).
Thanks for your info,
Hi, thanks for your reply. The serial number for my MacBook Pro is W8742.... I saw in your thread that yours begins with W88, so it looks like they didn't come from the same factory, if that's what the number represents.
The LCDs, however, are made by either Samsung or LG, both to the same spec. I'm not sure where the indicator is for the LCD manufacturer, but I remember reading somewhere that a model number for each is hidden away somewhere under some sort of system information section. Any ideas?
If all of the LCDs with this weird 'flurry dot', as you put it, are being made by the same manufacturer, that would make more sense.
I might try bringing the computer to the local Apple reseller here in Singapore (I'm on holiday at the moment) and see what they think of it. They may just call it a normal manufacturing defect and say the warranty doesn't cover that sort of thing.
Message was edited by: Leaping Ahead
I don't know if they can call it a "normal manufacturing" issue.
After contacting my local french Apple Reseller (not an official Apple Store) they said they would
need my Mac for about 1 week to replace the screen, which in my case is a no-go as I need it for
my daily work.
It's a bummer not having a real Apple Store, I am pretty sure that as long you are in warranty, they would exchange it immediately.
Also, I read somewhere that those flurry white spots would become more and more in the future once they appear...
Some good news to report:
I handed my MacBook Pro into the local Authorised Reseller here in Singapore. They've recognised the problem and written on the service report "WHITE PATCHES AT THE LEFT SIDE OF THE LCD. (not visible on dark color)" and they've said they'll replace the LCD completely. They also said it would take up to around 5 days or more depending on the part stock. Hopefully it'll come before then because I'm flying back to England on Sunday. In that case I'd have to bring it to the Apple store back home.
If I were to show the UK store the report given to me here, hopefully they'd be willing to replace the LCD too.
I had to stress that the problem's not stuck pixels, and after that the girl went into the shop to inspect it closely, later coming out to agree that it's a non-pixel related defect, hence the replacement LCD. Anyone with a similar problem should definitely give it a shot at your local store/reseller.
My MBP, bought in November 2007 developped the same kind of spots. There was first one, later three more of them. Apple accepted a warranty exchange of the display.
As I could not leave my computer over 5 days for repair, my ASP agreed to to order the spare parts. After delivery, the informed me and I could wait in the shop for the exchange, wich took about half an hour.
In my experience, the white spot problem, if occuring once, gets worse over time. It should be repaired as soon as possible.
Hope, this helps
thanks for the info. I checked with my retailer here, but it seems that they don't want to order
the parts without my MacBook Pro at their clutches.
So, he promised me to fix this in 2-3 days.
I will bring my MacBook Pro tomorrow to them, so hopefully
all this screen trouble will be over
thanks for your information,