Previous 1 2 3 4 5 6 Next 82 Replies Latest reply: Aug 25, 2008 7:47 PM by robmatz Go to original post
  • jenjen2008 Level 1 Level 1 (0 points)
    Here is my response from Apple Support:


    My name is Bryan and I understand that you have not been able to connect to the iTunes store for the last couple days and that you are concerned that it would be an issue with China blocking the iTunes store. I'm sorry to hear that and I'm happy to assist you with this today.

    ITunes is not being blocked in China from our end, but access to the iTunes Store IS restricted in some areas in China. This would also explain why it's happening to your friends there as well.

    I would advise that you contact your ISP about this matter. Please also note though that accessing the US iTunes Store outside of the geographic region of the United States is not supported, and that attempting to access it while in China is at your own risk.

    The iTunes Store Sales and Service Policies are available for you to review:

    Terms of Sale
    http://www.apple.com/legal/itunes/us/sales.html

    Terms of Service
    http://www.apple.com/legal/itunes/us/service.html

    Thank you for being a valued iTunes Store customer. I hope that you have found the above information helpful and that you have a great day!

    Kind Regards,

    Bryan
    iTunes Store Customer Support
  • will-c Level 1 Level 1 (0 points)
    What is really at risk here is Apple's ability to access the Chinese market. Sure those of us on iTunes loose some subscriptions but the real target here is Apple. I wonder if they realize that?

    Poor Apple is between a rock and a hard place here so, naturally, they remind those living in China that we purchased material "at our own risk". Fair enough--those of us trying to access iTunes from China know the firewall exists.

    This should be a wakeup call to Apple in China that their business here is not wanted. Not only is the Apple business not wanted--the Chinese government will intentionally damage Apple's product whenever they see fit. I think Apple should respond that business in China includes their offices in Shanghai and elsewhere. The Chinese government has not cracked down in fake iPods and the legitimacy of the Beijing Olympic souvenirs proves that this could be done with the willpower. The Chinese now are not only turning a blink eye to forgery, they are proactively attacking Apple in China by restricting iTunes access. If China chooses to damage Apple's business, Apple should create consequences. One option is that Apple could move their jobs elsewhere. Sure it would be nice to have iTunes back for those of us that use it but from Apple's perspective, I think they should view this as the Chinese government passively and now actively damaging business. That sort of behavior should have business consequences for the Chinese government today. If Apple chooses to ignore this bad behavior they do it "at their own risk" of access to the Chinese market.

    Apple, you've now read the warning. Your future growth in China is directly related to how you do or do not work with the government. You should be aware of that already but if you're not--now you are. Fair enough that iTunes users don't have any recourse but soon you won't either.
  • Iain Connell Level 1 Level 1 (25 points)
    At last some sense, and an admission from Apple that access to the Store server(s) at busy times and/or busy regions (including possibly China) might be the problem. But earlier versions of iTunes didn't crash, hang or produce errors when access to the Store was slow, at least not in my recall. If the coincidence of releases 7.6 and 7.7 with high demand for products and services is producing effects using the latest of two of Apple's own operating systems (and Windoze's) which were not anticipated, it's still lazy software engineering and/or inadequate testing procedures which are at fault.

    If software hangs, crashes or spits out incomprehensible messages rather than intervenes with explanations for what might be the cause of a problem (and what the user might reasonably do about it), it's still a bug, in the sense that those problems were not properly accounted for and error-trapped. Let's hope that version 7.8 will exhibit more elegant ways of failing. (Expect something in the spec. on the lines of 'Improved access to iTunes Store under times of high demand for network and services'.)

    Iain.
  • Rangzen08 Level 1 Level 1 (0 points)
    On the same day that iTunes became blocked in China a story made headlines across the US and the world about how 40 Olympic athletes downloaded the popular "Songs for Tibet" album from Beijing in a show of solidarity with Tibetans inside Tibet.

    It is no secrete that the Chinese government censors content dealing with Tibetan independence in China and Tibet.

    I feel terribly about this and I hope the Chinese government restores iTunes as soon as possible. To all the Chinese reading this, we are with you.
  • deydron Level 1 Level 1 (0 points)
    Why is Tibetan culture so feared by the Chinese Government.
  • deydron Level 1 Level 1 (0 points)
    Everyone Deserves Freedom of Speech. To all the Chinese, Tibetan, Uighur, Han....All Tibet supporters support you right to free speech.

    Hope this problem is resolved soon. To our Chinese Friends: Can you confirm that you can't even download other movies?

    Peace.
  • Rangzen08 Level 1 Level 1 (0 points)
    Here is a link to a photo of what a friend of mine in China sees when he tries to bring up iTunes: http://flickr.com/photos/10967888@N08/2779845084/

    Best of luck to all of you in China. We are with you.
  • foleadu Level 1 Level 1 (0 points)
    I'm also experiencing this problem in Suzhou, China. On Monday August 18 I could access the iTunes store without any problems. Since then, I've seen the same errors that everyone else is getting.

    I've used iTunes in China for over two years. There are occasionally these kinds of connections issues, but they usually resolve themselves in 24 hours. The fact that this one has continued for a couple of days makes me suspect, like others have said, that China is 'blocking' the iTunes store. I'm still hoping that it will all blow over in a few days, but it is likely that China will become more restrictive after the Olympics.

    If the offending issue is the Songs for Tibet CD and the related messages, I hope they take the CD off the store, at least for users in China. It seems much more worthwhile to have access to 99.9% of music, than none. I'm an advocate of free speech, but Apple should play by Chinese rules to some extent, like Google. It is more important for Apple to gain a business foothold in China now, as China will continue to open up, though slowly.
  • curlygirlmoab Level 1 Level 1 (0 points)
    would you really want a version of Itunes that preselects what songs you will or won't have access to and leaves certain tunes out? wouldn't you prefer the chance to hear all the music and decide for yourself? posts have spoken about a hope that Apple would go like Google and work with the Chinese Govt to offer Chinese users a different more limited set of music on Itunes that the govt approves of. wouldn't you rather decide for yourself? I commend Apple, because music is about freedom of expression.... how dare the Chinese govt. limit that.....

    check out this blog post for articles and more on this topic:

    http://blog.studentsforafreetibet.org/2008/08/19/china-blocks-itunes-for-tibet-a lbum/
  • nirl Level 1 Level 1 (0 points)
    its not a computer/HW/SW issue.. and its not related to iTunes version X or Y.
    iPhone's direct connection to app store and/or itunes store is blocked as well

    we are being blocked...

    hopefully this will be resolved soon

    N.
  • ichidakira Level 1 Level 1 (0 points)
    It is definitely China blocking iTunes and I am doubting that. You and many people dont understand how the Chinese systems works. There are things that are simply not tolerated in China. And to some of you, you have no idea what is the deal between Tibet and China so PLEASE dont judge without doing your homework regarding the situation.

    You are right, music is about freedom of expression, but do you know that it happens in the US as well that music or any other form of expression are also preselected.

    For example, the artist Nas was releasing his hip hop album earlier this year with the title "N.I.G.*.E.R"(I am not going to spell out the whole word because some people might find it offensive) but the title was pulled the very last minute because some people found it inappropriate. Some store was refusing to sell his album and then eventually the album was released "Untitled".

    You see things like that happens all over the world. So please dont judge China for doing what they think is right. Everyone have a different point of view of seeing things.

    It just that I and some individuals that are in China are suck in the crossfire and there is nothing we can do about it.
  • rsgould Level 1 Level 1 (0 points)
    I'm down in Guangzhou--I access iTunes with a U.S. account/card.

    iTunes is definitely blocked. Silocon Hutong (which is also blocked, so you need to access via proxy or feed reader) picked up the story here:

    http://siliconhutong.typepad.com/silicon_hutong/2008/08/apples-bi-polar-china-di sorder.html

    Thanks Apple for p*ing off China. Now I have to use the Amazon mp3 downloader to get music that isn't Canto-pop.
  • iamsheep Level 1 Level 1 (0 points)
    Strangely enough...one of my subscribed podcasts (Spoonman) is downloading the new episode...none of the other ones are refreshing tho...

    I smell a loophole...
  • bigweb14 Level 1 Level 1 (0 points)
    Thanks ichidakira for saying that, I was going to say the same thing. Too many people judge from a limited perspective. Hope Apple can find a resolution.
  • ichidakira Level 1 Level 1 (0 points)
    Just wanted to add more information and backup my point of view that China is blocked iTunes. I am not taking any side. I am half Japanese, half Chinese and grow up in North America and now works in China. If you know history thats really not a pretty combo.

    Currently there are roughly over 50+ countries (guesstimate) that are able to access the iTunes store. I think the reason that China blocked the iTunes store certainly have some connection with that "Songs for Tibet CD". With that Tibet CD in iTunes, most of the countries that have access to iTunes will have access to that CD and that exactly what China dont want. As I mentioned earlier not a lot of people know the real reason between China VS Tibet and having this happen during Olympic times was not a good move.

    In own personal opinion, China blocked iTunes was to show Apple who really is in control. China can control how business operates and who really is the BIG BOSS (and I dont mean Steve). As we all know that most of Apple products are made in China. Just imagine China says to Apple that we dont want your business and we dont want your products to be made in our country anymore. What will happen then?

    I think Apple really need to act fast in terms of what they think is more important to them. Selling music to the public that a group of people might find inappropriate and offensive or lose a lot of customers in China.

    Apple recently opened their first branch in Beijing and planning to open one in Shanghai very soon. But with this type of restriction, I doubt anyone will want to buy Apple products. Do some research for the iPhone 3G in China. Apple is certainly learning learning how to change their way of doing business in China but just not this time with iTunes.

    Message was edited by: ichidakira

    Message was edited by: ichidakira