Illustrator CS3 will not start on a user with a Network Home

Question

Illustrator CS3 will not start on a user with a Network Home

Hi

Don´t really now whehere to put this question, but this seems to be the closest topic.

We have a 10.4 server that runs on an xserve, on this we run a Fileserver and a OD.

The clients uses a network home that is located on that server.

Now to the problem! We have previsly run CS2 without any problems, but now we have upgraded to CS3. And now we can´t start Illustrator CS3! Photoshop CS3 and InDesign CS3 works. If i use the local account on the computers Illustrator CS3 runs fine.. But not when a use a account with a network home.. It just keeps jumping for a while and then you have to Force Quit.. No splash screen appears.

Anyone got a idea?

Sorry for my English, not used to write thos much :P

// Johan

Posted on Aug 19, 2008 1:54 PM

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Answer 1

Aug 19, 2008 2:33 PM in response to Johan Kjellman

Have you tried setting up a new user with a network home and login and try illustrator from the new user.

This will show if its a problem with the specific network home, maybe prefs or permissions

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Answer 2

Aug 19, 2008 10:30 PM in response to Kevin Neal

Hi.

It works in a fresh account. So the first thing i did after knowing that was to rename the library-folder in the account that has the problem. So that i could try without the users preferences-files and other things that could mean trouble.

But its still the same.. 😟

Can it help to delete the user in the OD and create it again? Hope that it will not come to that, lots of work..

// Johan

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Answer 3

Aug 25, 2008 7:28 AM in response to Johan Kjellman

Hi

I now know what causes the problem. The OD-accounts are named firstname.lastname. The dot is the problem.. We cant rename the accounts becaus the are linked to many services, mail e.t.c...

Anyone got any tips on how i can work around the problem?

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Answer 4

Aug 26, 2008 10:16 AM in response to Johan Kjellman

Can't you rename the account and then set up aliases in your mail server software, I do this with kerio mail server, you could also try adding a secondary username to the accounts but that might not work as the short username won't be changed.

Also be aware that changing the short name can cause permission problems

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Answer 5

Aug 26, 2008 10:20 AM in response to Kevin Neal

Probably your best bet would be to set up fresh accounts with the username firstnamelastname Then add a secondary username firstname.lastname

Just try one new account to check it is working, might be a lot of work but should fix the problems

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Answer 6

zmallory

Level 1

0 points

Sep 4, 2008 6:49 AM in response to Johan Kjellman

I too am having this problem, but have found a "Band-Aid" solution. I turned on mobility settings and synced the users' home folders when they login. Even with an administrator account, logging in with this option using a network home, illustrator does not launch properly and has to be force quit.

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Answer 7

zmallory

Level 1

0 points

Sep 4, 2008 6:50 AM in response to zmallory

oops, typo, should say "administrator account, logging in WITHOUT this option"

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Answer 8

0l33l

Level 1

0 points

Sep 14, 2008 2:50 PM in response to Johan Kjellman

We're also running into this same issue. All of the other Adobe apps seem to work fine. All adobe updates have been done. The system is running 10.5.4 with LDAPv3 and remote mounts on an NFS server. On the local accounts this seems to work fine, but when I log in as a network user, illustrator just freezes. Calling adobe support was useless, as they "only support local administrative users".

We would like to see this issue resolved.

Thanks,
David Burban
Desktop Administrator
Residential Computing, Berkeley, CA

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Answer 9

0l33l

Level 1

0 points

Sep 15, 2008 5:56 PM in response to 0l33l

Well, I was able to figure this out, sort of. For some reason Illustrator expects the user's directory to be located in /Users. Ours was being mounted to the /home directory. The user's profile did indicate the correct path of the home directory.

Symlinking /home to be in /Users didn't help, as Illustrator still wouldn't launch. The only way I got it to work was if the nfs was pointing to /Users.

Oh, and this is on 10.5.5.

Thanks,
David Burban
Desktop Administrator
Residential Computing, Berkeley, CA

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Answer 10

0l33l

Level 1

0 points

Sep 21, 2008 8:52 PM in response to Johan Kjellman

Ok. So I managed to fix this issue. I create a profile under an administrator account, and I made a login script to check if the user has the Illustrator directory in their folder (~/Library/Preferences). If this folder does not exist, then I copy over the settings.

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Answer 11

Nov 12, 2008 1:09 AM in response to Johan Kjellman

Hi we have similar problem, when setting up the users accounts they work fine for a while and then all the abobe cs3 start crashing, I've founds a solution after deleting the Preference files and also the application support file this sometime fixes the problem,

The long solution is to copy the users account to your desktop and then delete the old account recreate it and copy the users files back this works, seems like creating a new account it the only solution...

Any other ideas

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Answer 12

Dec 10, 2008 2:13 PM in response to Johan Kjellman

CS4 does exactly the same thing.
Illustrator will only run with the home directory on the local machine.

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Answer 13

Dec 10, 2008 2:59 PM in response to Paul Nord

Same problem with the booksmart application from blurb.com.

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