Safari and NY Times website

I've encountered problems recently viewing the NY Times website. I'm using the latest version of Safari, Firefox, and Opera—with Leopard (10.5.4). The Times' pages either will stop loading (freezes) or take an inordinate amount of time. I checked with the Times and was told they couldn't replicate the problem, but recommended using Microsoft's Internet Explorer v. 7, which tells me something. Sure enough, when I access the site using IE 7 in Windows XP, there are no problems at all.

Neither my son nor my wife (using Tiger) experience the problems, using Firefox and Safari, respectively.

Has anyone else had these problems? So far, the problems occur only with the NY Times website; all other sites work fine.

MacBook Pro and Mac Pro, Mac OS X (10.5.4)

Posted on Aug 19, 2008 7:47 PM

Reply
19 replies

Aug 20, 2008 9:43 PM in response to davald

I've got the latest version of Flash and had emptied the cache and deleted the browser history. There must be something else going on. I installed the 10.5.4 combo update, too, hoping that might help. I should say that the problems with the Times website are intermittent, although the problems outnumber normal content displaying.

I have a high-speed internet connection (upwards of 12.5 Mbs), so pages should load quickly, if there are no coding problems. I had thought that Flash might be the culprit, but I now wonder if the problems aren't Javascript-related.

Again, it's odd that the problems don't occur with Tiger on both a PowerPC and Intel Mac. By the way, I've run the disk utility to repair permissions.

Aug 21, 2008 6:26 AM in response to davald

One other thing you could try, this actually solved my problem when I could not
view video on the "Daily Show" site in Safari.
Make a new account on your Mac then try safari again in the new account.
If it works then you know its something in your "old" account thats preventing safari from running.
In my case i had an old plug in a folder that was not in the corresponding folder in the new account.
I also copied over the Macromedia folder in the Preferences folder from new to old that seemed to help.

Aug 21, 2008 10:18 AM in response to davald

When I pinged the NY Times website I received this message:

Ping has started ...

PING www.nytimes.com (199.239.136.200): 56 data bytes
36 bytes from 128.241.244.54: Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 93e6 0 0000 34 01 9649 10.0.1.194 199.239.136.200


--- www.nytimes.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

It suggests that there is a filter, from whence I have no idea, that prohibits communications with the website.

Curious.

Aug 21, 2008 10:34 AM in response to davald

Am also a NYT Junkie pretty much have the Site open all day no problems whatsoever
this is wot I get:

PING 199.239.137.217 (199.239.137.217): 56 data bytes

--- 199.239.137.217 ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss

Your NYT IP seems a bit different...
perhaps did into your Library Files and trash again Safari Prefs Cache and the Plist file
Backup your bookmarks beforehand.

Aug 21, 2008 12:55 PM in response to davald

Try deleting all the cookies (there's a lot of them) associated with the NY Times website. I was running into the same issues, so I deleted all the cookies, cleared the cache, and restarted the browser. I then logged back in using my Times ID and the load problems disappeared.

I suspect that they changed something on their end in the way they process web page requests. Whatever they changed is incompatible with something stored in the cookies.

Aug 21, 2008 2:50 PM in response to davald

I'm beginning to lose hope on this. I did a complete reset of Safari, which deletes everything. I've deleted the Safari plist from the Preferences folder. I've uninstalled Flash Player, then reinstalled it. As I said, I even installed the combo 10.5.4 upgrade. Yet, the NY Times website either stops loading, eventually delivers a page with no formatting (just hyperlinks), or, after taking an inordinate time, occasionally displays the page normally. As I've also said, the problems aren't confined to Safari; I experience them in FireFox and Opera, to name two other browsers. This suggests that there's something else going on that's browser-independent. Nor does it make a difference whether I'm on my MBP or Mac Pro--same problems. On the other hand, I have no problems with other websites, which suggests an incompatibility between my machines and the NY Times website--whatever that may be. That I seem to be the only one in the known universe with these difficulties bothers me even further.

I'd hate to think that my only recourse for successfully viewing the Times website is to use IE7 in Windows via Parallels-***-Boot Camp. Yuck. (I encounter the same problems using the Windows version of Safari. Go figure.)

Aug 21, 2008 4:39 PM in response to davald

Hmmm its definitely puzzling, have you checked software update to see if your missing anything? Perhaps even spend some time in the Library Folder and see wots what look for anything that appears odd or perhaps some old plug-in that needs to be deleted. Aslo check online @ the Apple Downloads site and see if there are perhaps updates. Am still on trusty Tiger so cant speak to any Leopard issues.

Aug 21, 2008 8:23 PM in response to davald

I've got all the updates, I think. Software Update is on automatic, checking daily.

I was in an Apple store this evening to pick up a replacement power adapter for my Cinema Display (a lot cheaper than a brand new monitor, by the way). While waiting, I accessed the NY Times website from one of the many iMacs. Loaded without a hitch, and quite fast. The HD had tons of software with all the assorted files, extensions, etc.—running 10.5.4 OS.

The problem is definitely at my end, but I remain baffled, although not yet defeated.

Aug 23, 2008 6:17 PM in response to davald

I'm convinced now more than ever that the problem has everything to do with the NY Times website, specifically its use of java, javascript, and perhaps Flash. As I've said before, I encounter no problems with other websites (save for usually slow displays of the Adobe website, but that's been the case forever). I have experienced the same problems using Firefox, Opera, and Safari on the Mac (Intel). I just tried accessing nytimes.com with my wife's MacBook (Tiger): same problem. Also, using Windows Internet Explorer via Parallels, I encountered the same problems.

If I disable java and javascript, I can access the NY Times website with no problem--although the images and ads don't display, which is not a great loss.

I should add that I do not encounter the problems every time I try to access nytimes.com. On occasion, the page loads in a flash, no pun intended.

I have now changed my home page from the NY Times to another website. Why spoil an otherwise acceptable Internet experience?

Aug 24, 2008 7:46 AM in response to davald

Wait a minute, I missed this in the early part of this thread, but are you saying that your NYT problem is present in your home network, no matter what browser, no matter what OS platform? Is that the case then this might point to a network problem, either your own network or your ISP. You should also get these symptoms on some other websites, but which sites is hard to predict with what we know.

Who is your ISP?

Have you changed ISPs lately? Any other network changes that you remember since just before you noticed the problem?

I've inspected the NY Times website and it looks very well written because Safari just complains about very minor coding issues (warnings not errors).

Aug 24, 2008 9:27 AM in response to davald

This is getting intriguing. On the suggestion that I may have a problem with my ISP or that I may have inadvertently changed a network setting, I took out my MBP and inserted my Verizon express card. It loaded the NYT website instantly. Hmm.

This would suggest that, since I did not change or modify my MBP's network settings, the problem may be with my ISP, which is a local fiber optic network serving mostly commercial enterprises (I live downtown, so I can take advantage of it).

However, my son, who lives in the same building and uses the same ISP, has no problems with the NYT website on his (my old) G4 PowerBook running Leopard (10.5.4). He uses Firefox rather than Safari. There are some differences. He's using an older Airport base station (802.11g), and I'm using an Airport Extreme running 802.11n (only) at 5.4 GHz. Also, each resident is assigned a unique IP address, subnet mask, router address, and DNS server.

I'll keep investigating.

Aug 25, 2008 9:40 AM in response to Orlando Sotomayor

I've done just about everything, including a check this morning with my ISP. All my settings are correct and the ISP operates at "layer 3," said the technician. From his office he had no trouble accessing the NY Times website using Windows and IE7.

So I turned on Windows (via Parallels) and plugged in the NYT url using IE7. The page loaded fine, albeit it looked ugly. When I tried to access NYT using Safari in Windows, I encountered the same problems as under Leopard.

Here's another interesting twist. When I plug in my Verizon express card on the MBP the NYT website downloads all content, although more slowly than with Airport (802.11n at 5 GHz).

I should repeat that these problems occur intermittently, but more often than not.

Aug 25, 2008 9:55 AM in response to davald

If the page looked ugly then it really didn't load fine. A style sheet is not getting downloaded correctly. Without looking at a tcpdump output on your computer we really don't know what could be wrong with your network. The problem is on your access, so a tech on their own location may not see it. This is a long shot, but do you know how to lower the MTU value on your computer via the network preferences panel, advanced/ethernet settings? Usually it's set to automatic, but if you set it to manual and find the MTU field, change it to 1400 and see if you get better results. However, this is a long shot because you haven't seen this problem in other websites, have you? Also it will help to know how you access the ISP network. You mention the Airport station, but have you connected the WAN ethernet cable directly to your macbook pro instead of the Airport base to see if you get better results?

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Safari and NY Times website

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