1 Reply Latest reply: Aug 23, 2008 2:18 PM by um
collegebound333 Level 1 Level 1 (0 points)
I just bought a new Macbook Air 1.8 GHz (the more expensive version) and from the second I opened it, it would not charge. The only way I can use the laptop is if it is plugged in. When I look at the computer's info, it says BATTERY INSTALLED: NO CHARGING: NO CYCLE COUNT:0

What happened? Was it supposed to come with the battery installed? Should I send it back?

Macbook Air, Mac OS X (10.5.2)
  • um Level 5 Level 5 (6,900 points)
    if the store is close take it back and ask for replacement, otherwise call and ask for replacement

    you could call support and get it fixed under warranty...

    U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

    ...but if it is brand new you have a reasonable expectation to get what you paid for, so going for replacement is the beter option