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Brand New MacBook Air Won't Charge

3457 Views 1 Reply Latest reply: Aug 23, 2008 2:18 PM by um RSS
collegebound333 Calculating status...
Currently Being Moderated
Aug 23, 2008 2:13 PM
I just bought a new Macbook Air 1.8 GHz (the more expensive version) and from the second I opened it, it would not charge. The only way I can use the laptop is if it is plugged in. When I look at the computer's info, it says BATTERY INSTALLED: NO CHARGING: NO CYCLE COUNT:0

What happened? Was it supposed to come with the battery installed? Should I send it back?
Macbook Air, Mac OS X (10.5.2)
  • um Level 5 Level 5 (6,900 points)
    Currently Being Moderated
    Aug 23, 2008 2:18 PM (in response to collegebound333)
    if the store is close take it back and ask for replacement, otherwise call and ask for replacement

    you could call support and get it fixed under warranty...

    U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

    ...but if it is brand new you have a reasonable expectation to get what you paid for, so going for replacement is the beter option

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