Songs play in iTunes but not on iPod

I downloaded an album (legally, from a reputable source). The songs play fine in iTunes on my Mac, but problems start when I transfer them to my iPod. They don't play at all, in fact – the iPod quickly skips through every song and then returns to home state. Also, problems begin when I then try and connect my iPod to the Mac after I've added these songs. The iPod doesn't show up in the Finder or in iTunes, and the iPod screen doesn't change to "Do not disconnect". Solution - disconnect the iPod, reset it in disk mode, reconnect it to the Mac - it shows up in the Finder and iTunes. Delete the offending songs and all is well again.

So my question is, what is going wrong here? Are the song files corrupted in some way, or is it a fault with my iPod? If the song files are corrupted, how come they play fine in iTunes on the desktop?

iPod Classic, Mac OS X (10.4.10)

Posted on Aug 26, 2008 1:20 AM

Reply
9 replies

Oct 16, 2008 9:28 AM in response to richardrj2

I've got the same problem (80GB iPod classic). For me, it's much more than 3 or 4 albums; I'm probably somewhere in the known range of 30 or 40 albums affected--I don't know how many untested albums are also affected. I've got the same weird connection behavior, too, only on Windows. (The ipod routinely fails to appear unless I reset it first, or will sometimes fail to disconnect when I try to eject it. The iPod appears to be stuck in a loop of ejecting and then re-connecting.) I'm not sure whether the connection problems are related to the skipping mp3s or not; they might just be indicative of something else wrong with the iPod.

As far as a solution goes, there is one suggestion that seems to work: delete your ID3 tags and re-create them (from within iTunes, using track info from the iTunes database). You'll lose your album art and potentially other custom ID3 fields, but it seems to cleanse the tracks out well enough to play on the iPod classic.

This isn't a real solution, though, as it requires manually fixing an unknown list of files. (Since the tracks work fine in iTunes, you have to discover them while watching the display of the ipod - the tracks skip by so fast you likely wouldn't notice during regular use.) Also, since it's a destructive fix, I certainly don't want to apply it blindly to my entire library (and any future files coming in).

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I've thus far been unable to find anything consistently "bad" in the ID3 tags of these skipping tracks, but then I'm no expert on the intricacies of how ID3 tags are created or attached to the files. However, by virtue of the fact that the files play just splendidly in my old iPod photo, as well as iTunes, Winamp, Foobar, Windows Media Player, and anything else I've tried them in, I have to conclude there's something amiss with the iPod classic firmware. I'll add here that the first time this happened, I exchanged my iPod at the place of purchase, but the new one does the exact same thing. (I don't have any other iPod models to test these files against, however.)

The mp3s I've been looking at were all ripped from CD myself, on Windows, using EAC and LAME (a common configuration). Now that I quickly compare the track info between an original (non-working) track and a fixed (by my method above) track (via the file properties window in Windows Explorer), it appears as though the tags on the "good" track are truncated. For instance, the Album title on my "bad" track is fully:
Balanescu Quartet - Byrne, Moran, Lurie & Torke
whereas the "good" track is shortened:
Balanescu Quartet - Byrne, Mor

Perhaps there are conflicting sets of ID3v1 and ID3v2 tags, and the iPod classic is getting confused. I'll add that a good portion of my affected library is Classical (suggesting long track or album names) or World Music (suggesting an alternate character set). I think this will be my next line of investigation.

In the meantime, what's the best way to actually get an Apple engineer to chime in on this issue?

Nov 4, 2008 7:10 AM in response to twilightdescends

I had a problem with some albums in my playlist not showing up on the iPod Claccic coverflow. The same albums did appear if I searched for the songs individually, so they WERE on the iPod somewhere.
I seemed to fix the problem by right-clicking the album and clicking "get info" deleting album name, artist and so on and then clicking "ok". The album in iTunes then showed up as "unknown album". I right-clicked again, "get info" and entered the detals of the album (its better to change it slightly like using "&" instead of "and" or something similar), I clicked "ok" again and added the album to my playlist, plugged in the iPod and this time it synced and the albums were in my coverflow. It's a weird situation and a pain if there are lots of albums to fix but it worked for me. Have patience 🙂

Nov 4, 2008 7:11 AM in response to twilightdescends

I had a problem with some albums in my playlist not showing up on the iPod Classic coverflow. The same albums did appear if I searched for the songs individually, so they WERE on the iPod somewhere.
I seemed to fix the problem by right-clicking the album and clicking "get info" deleting album name, artist and so on and then clicking "ok". The album in iTunes then showed up as "unknown album". I right-clicked again, "get info" and entered the detals of the album (its better to change it slightly like using "&" instead of "and" or something similar), I clicked "ok" again and added the album to my playlist, plugged in the iPod and this time it synced and the albums were in my coverflow. It's a weird situation and a pain if there are lots of albums to fix but it worked for me. Have patience 🙂

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Songs play in iTunes but not on iPod

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