Graphics don't display in Rich Text

Question

Graphics don't display in Rich Text

I'm in the process of migrating from MS Entourage to Mail. For a long time I've been placing screenshots in context within my text and it's worked well for all receivers. Yet now my recipients tell me the graphics are no longer in place, yet they look fine when I'm sending. I've tried by gifs and tiffs; neither works.

Mail 2.1.3 (753.1). What am I missing?

Kind regards,

G5 iMac 1.8Ghz, Mac OS X (10.4.11)

Posted on Aug 27, 2008 5:49 PM

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Answer 1

Mulder

Level 6

8,990 points

Aug 28, 2008 6:52 AM in response to Morley Chalmers

What exactly are your recipients seeing, if not the images? Are you actually sending Rich Text email, or is it Plain Text with images attached? More details.

Mulder

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Answer 2

Aug 28, 2008 7:12 AM in response to Mulder

Mulder asked: What exactly are your recipients seeing, if not the images? Are you actually sending Rich Text email, or is it Plain Text with images attached? More details.
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I'm discussing a software coding problem with a colleague. I enter some text, drag in a screenshot, centre it. Continue with more text, drag in another screenshot. Make some text bold. And so forth. Clearly I'm in Rich Text, and the behaviour is very similar to HTML mode in Entourage.

I send the eMail. My colleague tells me the text arrives with graphic attachments out of context, separated from the text. He sends me these remarks:

"I tried to look at your screen shots, but none of my software (preview, photoshop, safari) will open them . The name says 'gif' but it says they are in 'tiff' format."

I then convert the graphics to TIFF format, place them in context and resend the eMail. He tells me he again gets the same result, plain text files with separated attachments.

This is most counter intuitive and frustrating.

Kind regards,

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Answer 3

Mulder

Level 6

8,990 points

Aug 28, 2008 7:41 AM in response to Morley Chalmers

I've sent test messages to myself in Rich Text with images, and they arrive the same way I sent them. So if you're both using Mail, there should be no problem. But if your colleague is using Windows, all bets are off, since Outlook and other email clients on Windows don't behave the same way as Mail.

Perhaps he has his program set to display messages in Plain Text format, or there's some other preference that needs to be changed; without knowing what he's running or seeing it, it's impossible to tell. You should try sending a test message from yourself to another email address of yours if you have more than one to see if it shows up correctly for you.

Mulder

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