Rented movie from iTunes cannot be copied to iPod

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Rented movie from iTunes cannot be copied to iPod

We just rented our first movie from the iTunes store, and are experiencing problems. Our intention was to rent the movie so that we could watch it on our iPod. The problem is that when we try to copy the downloaded rental to the iPod, we get a message saying:

"This movie was not copied to the iPod because it cannot be played on this iPod."

I have no idea why this is happening. We have the latest version of iPod software and iTunes software, and everything appears to be compatible. Has anyone else experienced this problem?

Windows XP

Posted on Aug 27, 2008 8:13 PM

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Answer 1

Aug 27, 2008 8:30 PM in response to Adam Nitti

What model iPod do you have? Rental movies can only be transferred to iPhones, the Classic, 3rd gen Nano and the Touch. They will not work on the 5th gen iPod with video.

See this link for help identifying your iPod:

http://support.apple.com/kb/HT1353

Best of luck.

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Answer 2

Adam Nitti Author

Level 1

63 points

Aug 27, 2008 8:32 PM in response to Adam Nitti

Never mind. 15 minutes of research revealed that we own a 5th generation iPod, which evidently is not compatible with rentals. I am quite annoyed. Thanks Apple, for not making this clear at all in your FAQ. There should be a much more definitive description for compatibility in the FAQ, as I don't know anyone who is aware of which specific 'generation' of iPod they own. I had to go through the huge list of past and present models on the support site before figuring this out.

Does anyone know if it is possible to get a refund if we have not yet attempted to play the movie on our Windows machine that we rented the movie with?

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Answer 3

Adam Nitti Author

Level 1

63 points

Aug 27, 2008 8:38 PM in response to IdrisSeabright

thanks for the reply, meg-

i must have posted my reply at the same time you did, as i did not see your post until afterwards. i'm hoping we might be able to get a credit from the itunes store...

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Answer 4

Aug 27, 2008 8:53 PM in response to Adam Nitti

Sorry it wasn't better news. Good luck with getting a credit.

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Rented movie from iTunes cannot be copied to iPod