Can't open iTunes Store

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Can't open iTunes Store

I appear to be unable to open iTunes Store or my Shopping Csrt. When I open iTunes, it looks like the store is trying to load (I get the stripy lines running across the top), but never does. I don't get any error messages & this is constantly happening. I have access to my libraries & everything in them, but can't get anything new. Also, whenever I try to close iTunes, it won't

I have to Ctrl - Alt - Delete & close the application to close iTunes EVERY TIME. I have never had a problem with any of the previous versions of iTunes, so am at a loss as to what to do. PLease help as this is really starting to annoy me.

Windows XP

Posted on Aug 27, 2008 11:32 PM

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Answer 1

pilla Author

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Aug 28, 2008 12:09 AM in response to pilla

PLEASE HELP!!!! I am now having another problem! My iPod is not showing up in iTunes at all now & my screen is frozen on my iPod. I can't do anything with my iPod! What's happening???!!!

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Answer 2

polydorus

Level 6

11,967 points

Aug 28, 2008 3:33 AM in response to pilla

You appear to have 3 different problems, whether they are related, I am not sure.

Lets start with iTunes will not close.

If you use NO32 start here:
http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&article id=760

Disabling sharing in your iTunes Preferences may help.

If That's not it, closure problems have been associated with Bonjour. See this FAQ to see what Bonjour does.

http://support.apple.com/kb/HT2250?viewlocale=en_US

The article also tells you how to stop Bonjour, does this cure the problem. If so and you do not need Bonjour, you can uninstall it.

Finally the problem has also be associated with Apple Mobile Device Support. If you do not have an iPhone or Touch it can be uninstalled.

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Answer 3

pilla Author

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Aug 28, 2008 5:22 AM in response to pilla

Thx for your help Polydorus. I don't know if it has worked yet, but what is NO32?

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Answer 4

polydorus

Level 6

11,967 points

Aug 28, 2008 5:34 AM in response to pilla

NOD32 is a make of security software:
http://eset.co.uk/adware-protection-lp.php?gclid=CNq0r9LFsJUCFQocQgodMnd1kQ
If you haven't heard of it you probably don't have it.

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Answer 5

pilla Author

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Aug 28, 2008 8:39 AM in response to pilla

I still can't close my iTunes without Ctrl - Alt- Del & I still can't get into iTunes store. Thankfully I have sorted out the problem with my iPod. I have removed Bonjour & the Apple Mobile application, as I don't have an iTouch or iPhone.

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Answer 6

polydorus

Level 6

11,967 points

Aug 28, 2008 9:14 AM in response to pilla

For the iTunes store, you need to post the results of your network connectivity tests.
iTunes Help>>Run Diagnostics>>Network connectivity tests.
Copy and paste the entire result into your next post.

A common problem if you upgraded is blocking by your firewall. Try briefly disabling it to see if that allows connection. If it does your firewall needs to be reconfigured to give access to the new version of iTunes.
Briefly disabling the firewall is not too dangerous provided you connect to the internet via a router.

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Answer 7

Aug 28, 2008 5:57 PM in response to polydorus

This kind of is happening to me too. It won't even say it opened. I tried syncing my iPod, and it did, except the store still wont open. I'd say try to install the new version, though. That always helps.
=)

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Answer 8

Oct 9, 2008 12:19 PM in response to *this is my name

I dunno if this would solve these problems necessarily, but give it a whirl. It tells you how to change your ISP address if at a new/different location:
http://discussions.apple.com/thread.jspa?messageID=8254468#8254468

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Answer 9

Oct 9, 2008 12:48 PM in response to pilla

you know i am having the same problem with my itunes! i can't get the itunes store to open up either. i have never had a problem with opening it before i downloaded the new version. it wants to open, but then it gives me a error message talking about my network and stuff like that. what do i do?

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