3 Replies Latest reply: Aug 28, 2008 4:34 AM by mavisXP
markauty Level 1 Level 1 (0 points)
When I start the iphone (3G 16GB version running 2.0 software) it doesnt go past the apple logo. I have tried resetting the phone by holding the sleep and home button for over 10 seconds but when I turn on the phone again it still does the same. Please help

THanks

Mark Auty

iphone 3G 16GB, Mac OS X (10.5.4)
  • necronym Level 4 Level 4 (1,350 points)
    Press and Hold Sleep/Power button and Home button to force iPhone shut down

    Once shut down continue to hold the Home button and press and release the Power button (still pressing the Home button) until the connect to iTunes logo appears on screen.

    iPhone is now in recovery mode connect to your computer and restore iPhone as a new device in iTunes.

    If this doesn't work, contact Apple
  • PinkLouise Level 3 Level 3 (540 points)
    Are you ignoring the slide to power off which appears when you hold down the power and the home button? You need to ignore this and wait a bit longer until the apple logo reappears then let go of the buttons and the phone should reboot. If that doesn't work you need to restore using iTunes.
  • mavisXP Level 1 Level 1 (30 points)
    C'mon you guys - it's not nice to play around with people like that. The OP is obviously suffering from ALoD ("Apple Logo of Death"), a topic which has been beaten to death here on the boards: http://discussions.apple.com/thread.jspa?threadID=1600894

    In a nutshell, there is no officially sanctioned solution from Apple. A solution DOES exist but we are forbidden from discussing it. So, I'd suggest reading through that thread I linked to, making an appointment at the local Genius Bar, and getting it replaced. Every time it happens.