11 Replies Latest reply: Nov 24, 2008 10:06 AM by bootprint
mjcxp Level 1 (0 points)
When I call a number I do not hear a ring or hear the person when they answer the call. They can answer the call but I cannot hear them. My cell timer indicates that a call is active.

What could cause this? Overloaded cell tower or defect in the hardware or software?

Has anyone else had this problem??

Message was edited by: mjcxp

MacBook Pro 2.0 GHZ CoreDuo / MacBook Air 1.8 GHZ Core2Duo 64 GB SSD, Mac OS X (10.5.4), iPhone 3G 16 GB / iPod Touch 8 GB / Apple TV 160 GB / Time Capsule 1 TB
  • Jim VanLeeuwen Level 6 (18,820 points)
    Adjust your volume up while on a call. The volume switches normally control ringer volume, but also control phone volume (while on a call), bluetooth volume (while using bluetooth), iPod volume (while playing music or video) and headset volume (when using the headset).
  • charmer24 Level 1 (0 points)
    I have the same problem. The sound to my ringer, ipod, alarm and everything else works. But when i call someone i cant hear the phone ring or the people talking. They cant hear me either. When i get a call, the same thing happens. But when i hit speaker phone, i can hear them and vice versa. I cant figure out how to fix the problem.
  • michaelgazin Level 1 (0 points)
    I am having this same very frustrating issue, and it has absolutely nothing to do with volume levels. Usually I will make a phone call, I will hear no ring, then the call time on the phone starts counting which lets me know someone has answered but I can't hear anything. The other caller hears me but I don't hear anything. If I hang up and call back, then it usually rings, I hear everything, and they pick up and ask why I didn't respond. I just made a business call 4 times without hearing anything - nice, my number calling 4 times in a row on their caller id and then I hang up. Thanks iphone, thats great for business.
  • Tyler Parker Level 1 (80 points)
    wouldn't it be that your earpiece speaker is dead? All of the other sounds you are describing come through the bottom. So isn't it possible that only the ear one is dead? Just an idea.
  • Raleigh D. Level 3 (715 points)

    If you try adjusting the volume while on a call, do you notice the word "headphones" appear? If so, you may want to try reseating the headphones in your iPhone a few times until you no longer see the "headphones" word appear when toggling volume. Also, if the plastic sheet that came with the iPhone is still covering the iPhone face, it should be removed.

    A good article to reference would be: http://support.apple.com/kb/TS1205

    If this is not the case, do the headphones emit sound? How about the speakerphone? It would be a good idea to try a restore of the iPhone, setting it up as a new phone. More information on this can be found here: http://support.apple.com/kb/HT1414

    Hope this helps,

  • michaelgazin Level 1 (0 points)
    Not at all. The problem happens on speakerphone, bluetooth earpiece, and regular phone. I spent all day today trying to fix the problem. I swapped out my iphone with a new one, I replaced my sim card with a new one...SAME PROBLEM! I'm done, I'm out, no idea what else to do. All I know is that I made a business phone call 4 times today and hung up on them because I didn't think it went through because I heard nothing. Now I find out they answered 4 times and I hung up on them everytime. Nice.
  • michaelgazin Level 1 (0 points)
    I have done a hard reset of the phone, and full restore and setup as a new iphone, in addition to completely replacing the iphone AND sim card...and the same issue persists.
  • mjcxp Level 1 (0 points)
    It was only when calling certain numbers. It has seemed to fix itself. I spoke to an at&t rep and they said the network was having issues this past week.
  • michaelgazin Level 1 (0 points)
    That would make sense, since I am having the same problem with a brand new phone and sim card.
  • michaelgazin Level 1 (0 points)
    but what doesn't make sense is, if it is an AT&T network problem, why the calls would still go through and the person on the other line can hear you even though you cant hear them.
  • bootprint Level 1 (10 points)
    This is exactly what happens to me. The call to go through, the counter starts, the person at the other end hears me, while I hear nothing at my end, no ring, no voice. One of every three calls ends up this way. Friends are even offering to buy me a "cheap" phone that works. I have just updated to 2.2, and hope the problem is resolved. This is *very frustrating*.