iPod with click wheel, refuses to restore

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iPod with click wheel, refuses to restore

This problem is hapening with my first iPod, click wheel model.
I am trying to restore it but it doesn't allow to do so.
When the iPod is disconnected from the Mac, pressing the MENU and/or Selection button, I get a folder's clipart while turning it on, and the message www.apple.support/ipod (reason why I am here now).
If I connect my iPod to my iMac, it detects it with a problem and proposes a restore. I then start the restore èrocess and after 1 minutes the process stops and the message I get is "can't restore, iPod is busy". I tried to disconnect it, reconnect it but same problem.

Also very strange, looking at the support website, it says that itunes would propose various restore options but I don't get any....version of software on my iPod is 3.1.1. vesrion of iTunes I have installed is 7.7.1

Is there another way to format the iPod, thanks for your help !
Cheers
V.

iMac 24'', Mac OS X (10.5.4)

Posted on Sep 1, 2008 11:57 AM

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Answer 1

Sep 1, 2008 3:24 PM in response to vador300

Hello,

Try forcing your iPod into disk mode:
Ensure the HOLD switch is OFF so that there is NO orange color showing beneath the switch. Then, press and hold the MENU and the SELECT (center) buttons together for about 10 seconds, until you see an Apple logo. When you see the Apple, IMMEDIATELY press and hold the SELECT (center) and the PLAY/PAUSE buttons together until you see a check mark, and the iPod says "Disk Mode, OK to Disconnect."

Once it is in disk mode, reconnect it to the computer and see if you can restore it in iTunes.

The various software versions may reflect an older utility used to restore the iPod (called the iPod Updater, available in /Applications/Utilities/. With the release of iTunes 7, that piece of software was no longer necessary, and iTunes is supposed to automatically detect and download the most recent version of your iPod software.

CG

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Answer 2

vador300 Author

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Sep 5, 2008 10:46 AM in response to CasperGemini

Hi,
unfortunately it doesn't work. Here is what happens:

1. I press and hold center and menu
2. apple logo appears, then a clipart with a folder appears for 2 secs.
3. then it says dont disconnect and when itunes proposes to restore it stops quickly after starting, saying "iPod" could not be restaured as it is busy.

Still same problem though.
🙂
P.

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Answer 3

vador300 Author

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Sep 5, 2008 10:51 AM in response to vador300

I tried again, i could put it in Disk Mode as mentioned but still same problem, it doesn't want to format since iot says it is busy.
Tks for your help
P:

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Answer 4

Sep 8, 2008 8:55 PM in response to vador300

Are you familiar with using your computer's Disk Utility? I'd recommend trying to use Disk Utility to format the iPod. If that is successful you may be able to use iTunes to restore your iPod.

Put the iPod into disk mode again and connect it to your computer
Open Disk Utility in /Applications/Utilities/
Select your iPod's volume in the left-hand column
Click on the "Erase" tab
- Volume Format: Mac OS Extended Journaled
- Uncheck "Install Mac OS 9 driver"
- Clik the Erase button

If this completes successfully, try to restore it in iTunes again. It is normal for this to take some time, and for the iPod to run warmer than normal during this process.

CG

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