Previous 1 2 Next 15 Replies Latest reply: Sep 2, 2008 9:10 PM by Joël Huxtable
Joël Huxtable Level 1 Level 1 (15 points)
For reasons unknown, when I sync my ATV all goes well except my movies won't sync. If I use the tick box for selected movies, then tick the ones I want and choose "APPLY" all I get is a quick sync and no movies transfered. If I use the tick box for "ALL" and choose "APPLY", ATV syncs only one (and always the same) movie and none of the others. BTW, that one movie is not ticked on my list.

TV shows etc. all sync properly. I have Factory re–set the ATV twice, as well as re–installed the 2.0 firmware and restarted my iMac.

***?

Also, because of the fac reset, I lost 2 rental movies that I had not watched yet. How do I get them back w/o paying again?

thx all

Joël
jhuxtable@mac.com

iMac intel 2.4, ibook, Mac OS X (10.5.4)
  • Winston Churchill Level 10 Level 10 (84,600 points)
    Sorry, double post, guess I'm working faster than the forums tonight.

    Message was edited by: Winston Churchill
  • Winston Churchill Level 10 Level 10 (84,600 points)
    Does this help.

    In respect of the movies you have lost, you could try going to your purchase history and reporting a problem, explaining what has happened.  may or may not apply a credit to your account for these movies.
  • Joël Huxtable Level 1 Level 1 (15 points)
    Well, unfortunately, no that didn't help. Like I said - i tick the ones i want but they wont go.
    Good on the purchase history idea. I'll try that.
  • capaho Level 4 Level 4 (3,650 points)
    Also, because of the fac reset, I lost 2 rental movies that I had not watched yet. How do I get them back w/o paying again?


    Contact iTunes store support and explain to them what happened. They may be willing to authorize you to download them again or give you credits that you can use to rent them again.

    Also, I'm not sure what kind of movies you're having trouble syncing, but rental movies don't sync like other content does. You can use iTunes to move a rental movie between iTunes, an ATV or an iPod/iPhone, but a rental movie can only be on one device at a time, and you can't move it once you've started watching it (it may get deleted if you try).
  • pickmynose Level 1 Level 1 (20 points)
    apple tv will only sync with compatible video formats. You may need to go into itunes and convert movies for apple tv.
  • pickmynose Level 1 Level 1 (20 points)
    one other possibility is that the authorization for those moves may have been messed up. try authorizing the movies one at a time in itunes and see if that solves the issue.
  • Joël Huxtable Level 1 Level 1 (15 points)
    Well, these movies are movies that were there before and still reside in my iTunes. None of them are rentals. Some of them are purchased. Most of them are just other things. Perhaps they can be streamed?
  • capaho Level 4 Level 4 (3,650 points)
    If the unsyncable movie files are ones that you made yourself, they may not be in an ATV compatible format. You might try re-encoding them in Handbrake using the default ATV settings and see if that solves the problem.
  • Bizmarck Level 1 Level 1 (5 points)
    I am facing the same problem just in the last few days. I have 'ripped' a couple of my own purchased DVD's using Handbrake so I can enjoy on demand on my Apple TV, yet despite following the process I always use they will not sync.

    I have checked and unchecked selections in iTunes and even deleted unwanted movies and nothing is syncing despite telling me its doing just that all day!

    I've also tried changing the configuration in iTunes ATV from Auto sync, Custom sync and even "show only the synced items on my ATV" and that's not working either.

    Until now everything had been great and synced well - not aware I have done anything different - HELP?
  • capaho Level 4 Level 4 (3,650 points)
    If you've tried to rip copy protected DVDs with Handbrake it's probably the copy protection that is preventing them from working as you expect. In any case, discussions regarding the ripping of DVDs have a tendency to disappear from this forum rather quickly.
  • Bizmarck Level 1 Level 1 (5 points)
    OK good point but I know that is not the issue - yes and I also know about 'ripping' discussions disappearing. So now I just rebooted the ATV and have the Port 36xx issue happen - another thread....

    ....having said that - low and behold my missing movies are now syncing...as I type?!?!?!?

    Don't know why but FYI... I wrote my first response above.. I rebooted the ATV (plug out and in again!), waited, booted iTunes, Port 3689 issue... started writing this thread - went to check what the port message was and now syncing... all in the last 15 mins or so.
  • Joël Huxtable Level 1 Level 1 (15 points)
    Like I said before… the movies in question are a mishmash of purchased. ripped and downloaded. They were syncing before, but not now. What really adds to the mystery, is that one - and only one - movie of my own making does sync, but only if I tick "SELECT: ALL MOVIES"

    The Port 3689 is intriguing. how would I address this if it is the problem? I shall try rebooting now.
  • capaho Level 4 Level 4 (3,650 points)
    Does a tiny little exclamation mark appear next to the ATV in the Devices list when this happens? If it does, click it and see what the error messages are.
  • Joël Huxtable Level 1 Level 1 (15 points)
    No !
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