Some photos were not copied to iPhone because they can't be displayed

Question

Level 2

434 points

Some photos were not copied to iPhone because they can't be displayed

After returning from a two-week vacation I synced my iPhone and received this error message:

Some of your photos, including the photo "DSC_1719.JPG" were not copied to the iPhone "Zach's iPhone" because they cannot be displayed on your iPhone.

Before I left, the pictures synced fine (I removed them from my iPhone to make room for more music).

In iPhoto I reverted the photo mentioned in the error message to its original file. That didn't help. And the photo in question is one from my wedding; I have numerous other photos from that data and camera, all of them seem to be syncing fine.

Any suggestions?

Thanks!

iMac, 2.4 GHz, 2 GB RAM, 500 GB HD, Mac OS X (10.5.4), iPhone

Posted on Sep 2, 2008 2:54 PM

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Answer 1

Damon M.

Level 4

3,705 points

Sep 3, 2008 3:41 PM in response to The Zach

one thing that might help out.

Try creating a blank album or folder.
Do not put anything in it.
Then sync the iphone to the blank album or folder only.
This will erase any photos that you have synced to the iphone.
Now start with a small album or folder and sync a few pictures to the iphone.
If those photos work, then try some others until you get the error again.

Hope this helps.

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Answer 2

The Zach Author

Level 2

434 points

Sep 4, 2008 10:04 AM in response to Damon M.

Thanks Damon. Unfortunately I got the error message even when syncing my iPhone with just the empty album and no other photos!

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Answer 3

The Zach Author

Level 2

434 points

Sep 17, 2008 3:47 PM in response to The Zach

Any other suggestions? It's frustrating getting this error message every time I sync.

Thanks!

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Answer 4

Sep 28, 2008 9:44 AM in response to The Zach

I am having the same problem. I synced all my photos last night (nearly 2000) and when I started to sync this morning it gave me the same error (even though the pictures were the EXACT same) I hadnt added or removed them, the phone just wouldnt sync them

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Answer 5

Oct 2, 2008 7:26 PM in response to The Zach

Just got back from Las Vegas and used my iPhone exclusively for pictures and I am receiving the same message. Some of your photos, including the photo "DSC_0159.JPG" were not copied to the iPhone "Kevins iPhone" because they cannot be displayed on your iPhone

Have you gotten anywhere with the issue, or does anyone have any ideas?

Thanks!

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Answer 6

The Zach Author

Level 2

434 points

Oct 3, 2008 7:55 AM in response to kevkin165

Nope--sorry. I spent 45 minutes on the phone with an AppleCare rep the other day. He forwarded me a bunch of articles from the Apple website explaining what kinds of images were not compatible with the iPhone. None of that criteria, however, matched my photo.

He also had me clear my iPhone photo cache (sorry, I forget the file's actual name). While I no longer get the error message when syncing, the photos still don't sync.

While the error message just listed one picture, based on the number of photos in the album in iPhoto and the number of photos on my iPhone, it was clear that three pictures weren't syncing, but I wasn't sure what the other two photos were. He suggested trying to determine the other two pictures and then seeing what the similarities were among the three photos.

At that point though I just gave up and wrote off the problem as one I'll live with.

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Answer 7

Oct 12, 2008 11:53 AM in response to The Zach

I have had this same problem for ages - and have tried everything you have listed - the problem persists. It's maddening. Living with the problem is a bad solution - Apple should respond to this problem and help us resolve it.

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Answer 8

Andrew T.

Level 4

3,219 points

Oct 12, 2008 12:22 PM in response to bwb-images

What kind of Camera did all these photos come from?

If you could. Go to google.com look up a random image in their image search, download it, and sync just that 1 image to the iPhone. Do you get the same message?

If it works. Then try the following

If you got access to a Thumb drive or External HD, or your PC/Mac has a split partition. Move on of your photo Albums to it. Then it iTunes direct it to that folder and attempt to syc. Does it sync over?

Also please ensure you all have latest Windows Updates, Latest iPhone update, and iTunes update.

Also if you have not checked this yet. Try another USB port to Sync photos from. And ensure you are not using a USB Hub and or USB Extended cable.

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Answer 9

nzphil

Level 1

5 points

Oct 24, 2008 3:43 PM in response to iambored8907

Same problem here too.
I moved my photos from one network hard drive to another and now they won't sync at all.
The error message is totally useless...
Yes I have full access to the network location where the files are stored, so this should not be the problem, although I suspect Apple will try to point the finger that way....

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Answer 10

Oct 28, 2008 2:08 AM in response to The Zach

I had the same problem and managed to get around it but don't think it is 'solved' yet. Breifly, I had a nokia and had some photos I wanted on my iPhone. Managed to get these on no problems but then wanted some pic's from a camera which were save on my PC. Tried to sync and got the "can't be displayed" message.

I ended up copying the new photos to the same location as the one's from my old Nokia which had synced previously and they synced fine.

Don't know if this will help but hope it does.

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