12 Replies Latest reply: Oct 11, 2008 9:52 PM by qazwsxedcrfvtgb
mmmonica xx Level 1 Level 1
for awhile my ipod has been freezing and taking about a day to sync all new songs now this past month my ipod has stopped.

it keeps saying:
-attempting to copy the disk failed. the disk could not be read from or written to
-the product cannot be syned. an unknown error has occurred (-1303)
-the ipod cannot be synced. the required folder cannot be found.
-the ipod could not be restored. an unknown error has occurred (1439)

what do i do?

Dell, Windows XP
  • CasperGemini Level 5 Level 5
    Have you tried the steps in this document:

  • Steven Glassman Level 1 Level 1
    That document is for Windows... I have the same issue, but I use a Mac.

    And, oddly, I only have that problem when I sync on an iMac. If I sync the same iPod to my MacBook, it works just fine.
  • CasperGemini Level 5 Level 5
    Sounds like the issue is somewhere with the iMac, then. What steps have you taken with this so far?

  • Steven Glassman Level 1 Level 1
    I've restored the iPod, I've formatted the iPod with DiskUtil and restored, I've had DiskUtil confirm that the iPod drive is ok, I've confirmed that my softare is up to date, i've rebooted the imac (several times), and I've used the ipod's onboard self test.

    The thing that confuses me is that I can sync this ipod to the macbook without error, and I can sync my iphone to the imac without error, but this ipod and the imac don't seem to like each other.

    (ipod is a 160gig classic and iphone is an 8gig 3g)
  • Alkalinerocker Level 1 Level 1
    Okay, I have an 80gb Classic that is Currupted. I have been trying to restore it from recovery mode for 3 days, and my itunes always says it needs to restore. Well I do that a million times and my iPod never restores, and always resets and goes to recovery mode. My iPod is completely empty, I have done everything I can in disk mode and still nothin'! I have the newest everything when it comes to iTunes, etc... Please help me figure out how to restore my iPod! Thanks
  • CasperGemini Level 5 Level 5
    Interesting. I'm assuming you're probably using the same USB cable for the iPod on both the iMac and the MacBook. If I'm wrong, try that and see if it makes a difference. Also, when connecting to the iMac, make sure the iPod is connected directly to the computer (no USB hubs or USB extension cables), and try disconnecting any other non-essential USB devices (such as printers, scanners, etc.)

    I'd also suggest recreating the library, but, if it syncs with the iPhone OK that's probably not the case. Although, do you sync the same songs to the iPhone as you're trying to sync the iPod? If you're syncing different songs, give this a shot:

  • CasperGemini Level 5 Level 5
    Try changing the drive letter:

  • imdjmeow Level 1 Level 1
    Ok, now i have rebooted mu IPod several time, i've tryed to restore the IPod several time. I've tryed everything i can posibly try to fix My IPod, from changing the drive letter, to reregisterin several .dll files to fix my problem, nothing seems to be working, i keep recieving this message:

    The iPod "iPod" could not be restored. An unknown error accured (1429).

    So plz i need some serious help, ive tryed everything.
    I have an HP Pavilion with Windows Vista, The latest iTunes, and an iPod Classic 160GB.

    I need Help PLZ.
  • Steven Glassman Level 1 Level 1

    I've tried swapping the USB cable for the one that came with the iPhone; same behavior. I also tried a different USB port; same behavior.

    I'll go ahead and try re-creating the entire music library, and see if that helps. I'm wondering if one of the updates, either iTunes 8 or the iPhone software, has a minor incompatibility with the old library that's causing wonkyness. I will report back after I've had a chance to do this process.
  • ImaPC Level 1 Level 1
    Do you have the latest version of iTunes, or did the problems occur after you updated? Back when 8 was first released, my iPod did the same thing. iTunes all of a sudden was telling me it was corrupted and so forth. Wanted me to format it. After several disconnects and reconnects, it miraculously recognized my iPod again. Now today, I downloaded the latest iTunes update, synced my iPod... and it is now recopying 3000 of my songs to the iPod. Just tossing this out there b/c it may not be your iPod that was corrupted by issues with the new iTunes software updates.
  • Steven Glassman Level 1 Level 1
    The new update (8.1) didn't help one bit. I don't have an isolation on when it started, because I didn't sync that iPod for an extended period. I'm at my wit's end, though- it syncs fine on the macbook and not on the imac, despite the software being all th same versions.

    I was able to sync a single podcast, one little file, to the ipod, but anything more strenuous than that failed so far.
  • qazwsxedcrfvtgb Level 1 Level 1
    mmmonica xx i've had this exact problem! i fixed mine yesterday or so hope this helps this has been happening ever since i disconnected my ipod before ejecting from itunes! DON"T DISCONNECT YOUR IPOD WITHOUT EJECTING IT. if it shows in itunes you've ejected but your ipod still says connected GO to my computer and it should say __ ipod or somethin then right click and click eject and it safely disconnects!! but heres the solution to my problem :

    note: the windows system 32 thing you can just open my computer and copy and past "c:\WINDOWS\system32\devmgmt.msc" without the ""

    Run “c:\WINDOWS\system32\devmgmt.msc” (this is the Device Manager), this will need to be used later, but you’ll need it quickly when you do.
    2. Start iTunes
    3. Connect iPod
    4. Go to your iPod Settings and select “Enable disk use”
    5. A dialog box will pop up reminding you that you’ll need to manually eject. Hit OK
    6. Hit Apply to save changes to the iPod
    7. Quickly switch to Device Manager window and right-click on any item there and select “Scan for hardware changes”
    8. Switch back to iTunes, where you should have a nice, working iPod!

    my ipod works now but some songs still won't play but it's better than spending $300 for a new ipod if this doesn't help then go to

    there are other solutions in this forumn if this didn't helped, hoped i helped!