INVALID SIM

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Level 1

5 points

INVALID SIM

I got my new 3G last night and set it up and everything was fine! I didnt have much signal strength but i wasnt worried, then this morning i walked outside to go to work and now it says INVALID SIM! WHAT DO I DO????????????

hp pavilion dv2000, Windows Vista

Posted on Sep 3, 2008 7:10 AM

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Answer 1

Best reply

neuroanatomist

Level 8

48,993 points

Sep 3, 2008 7:12 AM in response to Moe34

First, turn off then on your phone. Next, remove and reinstall the SIM card. If you still see the same message, you can call AT&T at 800-331-0500 from another phone (which is what you'll be instructed to do if you dial 611 from your iPhone) and AT&T can perform a refresh on your iPhone account. Else, visit an Apple Store or an AT&T Store for a new SIM card.

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Answer 2

Sep 3, 2008 7:14 AM in response to Moe34

I would have thought if it was all OK last night that a fix would be to reseat your sim card. Worth a try?

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Answer 3

Moe34 Author

Level 1

5 points

Sep 3, 2008 7:15 AM in response to PinkLouise

ok cool, but now how do i reset the sim?

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Answer 4

Sep 3, 2008 10:17 AM in response to Moe34

Reseat, not reset. Eject the SIM card tray using the SIM extractor tool that came with your iPhone (it's in the black 'envelope' that contains the documentation), or an opened paperclip (the 'tool' is basically a glorified paperclip, actually). Then, remove the card from the tray, replace it, and close the tray.

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