6 Replies Latest reply: Sep 3, 2008 2:01 PM by Keith A.
Keith A. Level 1 Level 1 (20 points)
Hey guys,

Almost a year ago, my brother bought my Macbook Pro, and picked up an AppleCare Protection Plan a few days later. I apparently lost the documentation before I was able to register, and just now my MacBook Pro is starting to act up.

1) First of all, is it even possible to purchase AppleCare without giving my Serial Number or anything else that ties it to my computer?

2) Am I basically screwed out of my AppleCare since it was bought separately at a date I'm not sure about, never registered, and I can't find the documentation?

This is really important to me, and my warranty ends the end of the 5th, so any help at all would be appreciated.

Thanks,
- Keith

15.4" MacBook Pro, Mac OS X (10.5.4)
  • Sandra Foster Level 4 Level 4 (1,460 points)
    Keith, you could go to [this link|http://www.apple.com/support> and scroll down near the bottom. There you'll see a link to click on to "register and view AppleCare agreements". Click on that and follow the directions. That should tell you whether or not your AppleCare is actually registered.

    Good luck!
  • Keith A. Level 1 Level 1 (20 points)
    Nope it's not registered, which is what I thought. But is it really possible to buy AppleCare without giving any identifiable information as to what it protects? And is there any known way to look up an apple care number by name to see if it's not registered to anything?

    Thanks,
    - Keith
  • Douglas McLaughlin Level 9 Level 9 (63,740 points)
    Nope it's not registered, which is what I thought. But is it really possible to buy AppleCare without giving any identifiable information as to what it protects?


    An AppleCare Protection Plan for a MacBook (or iPod or iPhone or Mac Pro tower or display) is a stand alone product. It is sold in many places just like any box of software. It's up to you to open the box and enroll the product using the serial number. When you purchase an APP you do not need to provide a serial number. The purchase is not the transaction that enrolls the plan for your product. If you never used the enrollment number in your box to apply to the serial number of your product over the phone (or online or by mailing in the enrollment card), then your product can't be covered.

    If you buy your computer at an Apple retail store and purchase an APP at the same time then they will ask you for your contact information when you pay and they can enroll it for you right then and there. But, if the product and the APP are purchased separately, they're not tied together until you go through the enrollment step.

    If you have a receipt for the Mac and a receipt for the purchase of the AppleCare Protection Plan, you can call AppleCare Support (in the US at 1-800-APL-CARE), there will be an option to talk to someone about AppleCare itself rather than "technical support". A person there can probably contact an AppleCare specialist you can fax your receipts and the enrollment number and they MAY be able to enroll your computer. If you don't have both receipts and the enrollment number, they won't be able to help you.

    If you really don't have the original AppleCare Protection Plan information, I'd suggest you buy a second copy and enroll it with the new number. If you find your original plan's information later, you can resell it to someone else who can use the enrollment number to apply to their Mac's serial number.

    -Doug
  • Keith A. Level 1 Level 1 (20 points)
    Wow thanks that's exactly what I needed to know, even if it's not what I hoped for =(

    - Keith
  • Douglas McLaughlin Level 9 Level 9 (63,740 points)
    You can get an AppleCare Protection Plan for less than what Apple charges. The LA Computer Company has "MacBook Pro" boxes on sale for $250. If you're in a hurry, you can call them and ask for the online special price, give them your credit card info and they will open a box for you and read you the enrollment number. You can enroll the plan online right away while they're still on the phone and you don't even have to pay them to ship the box to you.

    -Doug
  • Keith A. Level 1 Level 1 (20 points)
    Good idea, although I already have a back-up plan in case I have to buy a new one: I'm just going to transfer my brother money and he said he'll buy it under student discount ($240 we think) and he'll read off the numbers in time to add the plan, and then give me the box eventually. Thanks for the advice anyway.

    By any chance, does anyone know the cost of AppleCare Protection Plans with student discounts?