5 Replies Latest reply: Sep 14, 2008 11:25 AM by jnevets
philh4 Level 1 Level 1 (0 points)
I'm new mac owner and am having trouble setting up my wireless network. When configuring the AirPort extreme it will not receive an IP address from my DSL modem, provider is Windstream. I've tried entering the settings manually, resetting the modem, resetting the AirPort but with no luck. I've searched for an answer but cannot find one. I have been using a Linksys router and everything works fine so the problem seems to be with the AirPort. I'd appreciate any suggestions.

Thanks.

iMac MB325LL/A, Mac OS X (10.5.4)
  • Tesserax Level 8 Level 8 (49,465 points)
    Hello philh4. Welcome to the Apple Discussions!

    I know you have already tried resets, but please try the following procedure to see if this will get you back on the Internet with the new AirPort:

    Try the following, in order, checking for Internet access after each step, until resolved:
    1. If the modem has a reset switch, use it to reset the modem. Wait at least 5-10 minutes for the modem to initialize.

    2. Remove power from the modem. If it has a backup battery, remove this as well. Wait 5-10 minutes. Replace the battery, and add power back to the modem.

    3. Perform a complete power recycle of your network components as follows:
    Modem/Router Power Recycling - Quick
    o Power-off the modem, 802.11n AirPort Extreme Base Station (AEBSn), & computer(s); Wait at least 5 minutes.
    o Power-on the modem; Wait at least 5 minutes.
    o Power-on the AEBSn; Wait at least 5 minutes.
    o Power-on the computer(s)

    If this fails to get the modem to "recognize" the Internet router, then try the "Full" version.

    Modem/Router Power ReCycling - Full
    o Power-off the modem, AEBSn, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
    o Power-on the modem; Wait at least 15 minutes.
    o Power-on the AEBSn; Wait at least 5 minutes.
    o Power-on the computer(s)

    4. Contact your ISP to have them perform a "modem reset."

    Please let me know the results ...
  • philh4 Level 1 Level 1 (0 points)
    Thanks Tesserax. I ended up setting my AirPort to extend my network instead of creating a new one. I connected the AirPort to my Linksys router via ethernet (Linksys LAN to AirPort WAN) and set it up as a bridge. It works this way but I don't know if I'm giving up performance or not. My MacBook now connects wirelessly and my iMac through ethernet. I'm going to keep your post incase I want to try it at a latter date. Thanks again.
  • Tesserax Level 8 Level 8 (49,465 points)
    You're very welcome! I'm glad you got it worked out ...
  • jnevets Level 1 Level 1 (0 points)
    I am trying to do what philh4 apparently has done. I have spent a good part of two days trying out every possibility I could think of and have failed so far.
    I have AT&T DSL service going into an AT&T Siemens modem. From the modem there is an ethernet cable into a Linksys router, BEFSR41. I have ethernet cables from 3 of the 4 ports connected to Macs and PCs in the house (looks ugly, but this arrangement has ben very reliable). There is also an UPLINK port that is the same size as an ethernet port on the Linksys but I am not sure what it is for.
    I bought an Airport Extreme base station and am connecting one of its two ethernet ports to one of the 4 Linksys ethernet ports. My need is for an Internet connection to my 12" G4 iBook that I keep in an outdoor studio workshop. When set this arrangement up, I get a VERY strong signal from the Airport Extreme, but my browsers to do work. I have tried many different configurations but nothing I do has worked. I know my base station works well, as I pick up the the news on my browser on a neighbor's unsecured wifi server when I carry my laptop into the middle of the street. Any advice?
  • jnevets Level 1 Level 1 (0 points)
    In my haste I made a few typing errors. I said "...I get a VERY strong signal from the Airport Extreme, but my browsers to work." Make that "...but could not get my browsers to work."