Dead pixels on iPhone! Should I/can I replace it?

To try to fix the dead pixel, visit http://www.ebaspace.com/iphone-app/

They have a web app there that you can run through Safari that will hopefully 'unstick' the pixel.

I hope this helps!

I would think so. There is no harm in taking it to the genius bar and showing them the dead pixels. The scratch -- not so much. You will have a hard time convincing them that you did not do that (and truthfully you should have mentioned that at the time of purchase).

Good luck...

Sorry it did not help.

Cory James22 wrote:
The problem is the closest Apple Store is 1 hour away. I'll probably call them, or visit my local AT&T store. As for the scratch, if I got a replacement that would resolve itself; it wouldn't be something I would mention.

The AT&T store wont be able to help you so don't waste your time. All iphone hardware related issues must go to the apple store.

You have to have Apple look at it. They will decide if it is worth replacing (or fixing). Most have a policy on "how many" pixels dead is ok. On the other hand Apple has been for then fair when it comes to replacing phones.

The scratch on the back won't matter either way to them (it does not effect the screen).

How did you get on with replacing your phone? I'm on my 4th one at the moment, and for some strange reason this morning I decided to be a bit anal and have a real good look at my screen. I already knew I had 1 bright red stuck pixel, but today I noticed a further 15. Yes... I kid you not, ***** 15 stuck pixels. Booked an appointment with the Genius Bar for 15:15, so will let you know how I got on.

Just got back and I have to say they were very helpful at the Genius Bar. It was my first time dealing with them as I dealt with O2 for my 4 previous phones. They didn’t really ask me any questions, just noticed I was unhappy with my phone and offered a straight swap. The most disconcerting thing about receiving the replacement was that it came in a brown box. I asked whether it was refurbished or new, they said they honestly couldn’t tell me and that there was a very small percentage of it being refurbished. They assured me that there’s no way to distinguish the difference between a new and refurbished phone, so I wasn’t too fussed.