8 Replies Latest reply: Sep 8, 2008 2:16 PM by Dutchie71
iscott1980 Level 1 Level 1 (0 points)
Help!

None of the apps that i've downloaded via itunes load anymore. I've tried uninstalling and reinstalling, downloaded them again from itunes, but nothing works. Everything was fine yesterday.

The only thing i can think of is to reset my iphone to its factory settings but i'd rather not if possible.

Any ideas?

Toshiba Satellite A100, Windows Vista
  • Dutchie71 Level 1 Level 1 (20 points)
    Restore should be the very last option. Try the following first -

    1. Delete one application (wihtout any personal data) in iTunes and on iPhone
    2. Sync your iPhone and re-boot when completed.
    3. De-authorize your account on iTunes
    4. Authorize your account on iTunes
    5. Download the deleted application again. If you have already paid for it, you won't have to pay again.
    6. Sync your iPhone
    7. Re-boot your iPhone
    8. Test the newly installed application. If it works, test other applications.
  • fivepac Level 1 Level 1 (0 points)
    what do you mean by unauthorize itunes and then reauthorize? My apps are doing the same thing. on iphone I select, after a moment of black screen, phone reverts to main screen.
  • Dutchie71 Level 1 Level 1 (20 points)
    Open iTunes, click on the Store Menu and you have the options Authorize Computer and Deauthorize Computer. If you delete an application, you will lose personal data you have entered in the application/high scores/account info. Choose carefully! Also read the following thread -

    http://discussions.apple.com/thread.jspa?threadID=1597749&tstart=0

    Message was edited by: Dutchie71
  • fivepac Level 1 Level 1 (0 points)
    Thanks, this did not work for me. I have ended up completing a restoration of the iphone software to original settings. After completing a sync with imac, selecting apps from the application menu, all works fine......for now.
  • iscott1980 Level 1 Level 1 (0 points)
    Yep that did the trick! All apps working again. Thanks!
  • Dutchie71 Level 1 Level 1 (20 points)
    Don't know why this works for some people and not others. But I would certainly try the steps I have given before doing a restore as it is much quicker. Maybe try removing several applications from the iPhone and iTunes rather than just one application. I have had many issues with the iPhone 3G, but so far rebooting, resynching and other workarounds have solved most issues without resorting to a restore.
  • Ted in Chicago Level 1 Level 1 (0 points)
    I have a similar problem in that apps which I downloaded will appear on the home screen, but will not start. They appear to boot and then the phone returns to the home screen.

    My wife has an iPhone with a different apple login and a mobileme account, but we both share the same iMac for a home base. I am also using an enterprise email, cal and contact solution.

    Has anyone experienced a similar problem? Complicated, but any thoughts?
  • Dutchie71 Level 1 Level 1 (20 points)
    Try the aforementioned steps in my previous post in this thread by removing one application with no personal data in it, before authorizing/de-autorizing the computer. Two Apple accounts on one iTunes? You must have separate OS profiles to do that surely? Does it remember the Apple ID correctly or do you have to change it each time you purchase something after your wife used it?