iTunes 8.0 - Genius - unknown error 4010

John,
You are not alone. Same problem here as well. I am wondering if 29GB of library has anything to do with it, or is it just 500K people hitting the servers as well. I have fond memories of the old days when there were less mac users... 😉

Just wanted to chime in that I'm having the same issue. I am also working with a "fairly" big library (35GB+)

Just to establish scope: I'm having the same issue with a 15GB library. I can be patient though -- I didn't have this feature yesterday.

I get the same error. My library size is 270GB (52,000 tracks).

I wish the "Genius" was smart enough to process information in chunks instead of all at once!

Similar problem here. iTunes gets about 1/3 of the way through "Delivering your Genius results" when it fails. In addition to the message "Genius results can't be updated right now" it says "network connection timed out." My network connection is just fine, but I also have a (very very) large library (57000 songs). Its almost as if there's a timeout that isn't allowing the results to download fully before itunes thinks something is wrong.

Message was edited by: Greg Schroll

i am having the same issue with a library of only 4.6gb lol what's going on with this?

After about 6 tries the Genius setup finally made it through successfully, so perhaps it is a server load issue right now.

Guys, I have tried to perform a little troubleshooting on my end: I was running a Leopard-capable hacked version of Volume Logic on the laptop. Concerned this might contribute to the problem. I removed the plugin, rebooted, and reattempted and no luck; still a no go.

Also as the iTunes library is on an external drive on my laptop, I attempted to upgraded to iTunes 8 on the desktop. This computer has the library on an internal drive. I have the same error: "Waiting for apple to process the information" it times out or just gives up and gives the 4010 error after ~15 secs.

FWIW,
Trey

Trey,

How you spend your time is your own business but I wouldn't bang my head against this one too much. I suspect we're just seeing an overloaded server coupled with a not very graceful recovery algorithm. (someone mentioned before this should have been interruptible if the file transfer sizes are large). I'd wait and try again tomorrow -- or later today if you're impatient)

Can any one confirm what error 4010 is?

I'm having a similar problem - the Genius "wizard" is getting 1/3 through returning my results from apple then apparently "timing out". Which is ridiculous, my internet is fine. I agree with the poster above; it seems as if the delay in returning results is seeming like a time out, when in reality it's just taking longer than some arbitrary "error delay" they've programmed into iTunes.
Help?
Oh, and I've only got 4,500 songs; or 22 GB in my iTunes folder.

Message was edited by: AshleyE

Having the same problem. My library is 14.5Gigs on an external drive.

I must note that during the "gathering info process" I edited the library (consolidating Genres etc..) so Maybe that corrupted the message sent to Apple?

I had the same problem just after release with a 40GB lib. Tried it half an hour ago and all was fine. Must be a server issue, wait and let the rush die down.

Chuck

Like others, the error 4010 kept occurring... this morning, instead of "Try Again", I QUIT iTunes. Then reopened and started the Genius process... it asked me to Log-In and agree to EULA. It worked like a charm. So if you are still having troubles getting it to upload after gathering music info, try quitting iTunes and start the process again.