ITunes 8 Upgrade Results in 5002 unknown Error when trying to update Apps

I just got this to work for me after deleting a couple apps, but perhaps more importantly visiting the iTunes Store, finding a free app, clicking "Get App" and then agreeing to Apple's new Terms of Service (updated Sept 4). I'm guessing that if you haven't agreed to their updated ToC, you'll continue to get the 5002 error until you do.

I can CONFIRM this SOLVED the problem for me as suggested by the previous user.

Delete all applications which icons are not showing in iTunes (download them later) and download ANY free app from the store and AGREE to the new terms of service in iTunes.

Voila... error 5002 updating the apps gone!

This also worked for me. ... I think the problem, for me, was that I had deleted some aps because I was tired of them. ... Those were the ones that the application pane displayed with a generic ap icon. ... I deleted everything with the generic icon, and then connected to the store, downloaded the updates, and went on my merry way.

I tried this early this morning and it didn't work for me at all. Still get the error.

all you have to do is compare which app needs to be updated to the 1 in the itunes store then redownload it and it will update it for you and remove the # of updates in the applications section of itunes. the automatic update of all apps is an issue that apple is working on. for now just do it manually. hope this helps.

This isnt solved for me. I tried everything listed above:

I have no apps coming up on iPhone as needing to be updated.

I checked for purchases on iTunes and nothing came up.

I tried purchasing a new free app from iTunes (not App Store), but I wasnt asked for a new TOS.


Any other ideas? Other than restoring iPhone (last hope)

Yes, that worked: Deleted the apps showing icons as the default "A".

That didn't work for me! I already had accepted it...

What DID WORK for me was finding what updates where there for me to do MANUALLY (by going through my apps and checking the AppStore to see if it had a newer version) and after installing a few manually, it started working again.

As to the cause, it might be because one of my apps has been taken out of the AppStore (Light Saber)... I had heard before that the "5002 error" came with people that use the Shopping Cart to buy music (I actually do) and a product in their shopping cart (I use it as a wishlist) as been removed from the Store, making it go "crazy"...

Good luck for everyone.

PS: I've seen the 5002 around the web for a lot of different "problems"... No wonder they say "unknown error"... :/

BTW, started typing that reply not doing factoryjoe's post was already a reply to a thread... Since then I've noticed that another user as posted the same solution, the only difference being I didn't delete the existing apps, just updated them... Also, the apps that were probably causing the problem were "iconless"... Could've been part of the problem (or a symptom...).


Good luck everyone... Lets hope Apple publishes a definitive fix to avoid this problem.

my "Cro-Mag" app had a missing icon after the iTunes 8 upgrade. i deleted the app as advised in this thread and re-downloaded it and was able to download all updates normally. SWEET!

I have been having a similar problem on previous versions of ITunes (including ITunes 8). I have this problem updating apps on my iPhone 3G.

The error is:

The application "XYZ" was not installed on the iPhone "Mike's iPhone" because an unknown error occurred (0xE800002E).

I have only seen this error when updating apps (ignore the wording "installed"). I can install new apps with no problems.

Are the 2 errors related?

Same issue here.

Mac OS X 10.5.4 / iTunes 8.0

That's what I did, too…even so - I would like to use the application update. Some software isn't installed because in its form right now there are better alternatives I own

woohoo.. mine worked too..

the problem i had was on my iPhone when going to the App Store, it didn't show any updates, so I didn't know which apps needed updating!!

in the iTunes store though, my Shazam application didn't have it's icon correctly, so i trashed that - re downloaded it and accepted the new T&C's.

This then allowed me to download all the updates from iTunes and it's installing them now 🙂