10789 Views Previous 1 2 3 Next 33 Replies Latest reply: Nov 17, 2008 8:51 PM by Thomas Herbold Go to original post
I had forgotten about that. When I first tried to download the HD programs and had iTunes set up to use a cart, all the HD programs were grayed out in my card and "unavailable." When I switched from the cart to one-click purchase, they could suddenly be downloaded. So another bug, which I also hope they fix as I don't like one-click purchasing ... too easy to buy stuff by mistake.
I had the same thing happen but also most of my downloads were removed from my download list before I got to download them. I orderd all 4 seasons of House 1,2,3,4 and after 1 was done season 2,3,4 were removed and now my account says everything has been downloaded! ~~~ *** Apple? At $60 a season I want what I bought! They are not even replying to my emails asking to re-initiate the download...
I just got an email from iTunes Store Support on this issue as follows
+Greetings from California. I’m Jaime, with iTunes Store Customer Support and I will be happy to help you with this issue.+
+Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.+
+Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.+
So hopefully they will fix the bugs in the software and the work out the human error, too, that allowed someone to think it is appropriate to give the SD and HD version the same file name.
If you downloaded the free HD shows, you should have two files, one for the HD and one for the SD version. To see what you have, look at the file sizes. An hour long HD show is over 1 GB, a half hour show is somewhere around 700 MB. The SD versions are smaller, around 500+ MB for an hour and about 300 MB for a half hour.
Battlestar Galactica is 1.37GB and 521.1MB respectively, and 30 Rock is 719.7MB and 256.7 MB.
The resolution is 720p (1280X720).
So for the record I did get an email this morning from iTunes Support saying they had credited my credit card for the cost of the episode I didn't get...
While this addresses my main concern and I have had more luck buying HD content with the simultaneous downloads enabled I've still been pushing the iTunes folks to understand I want the problem fixed (or at least acknowledged), not just a refund.
Anyway, this really isn't fixed until Apple fixes the bug, so I'm leaving this issue as unanswered until they either fix it or acknowledge the bug.
I also haven't heard anything back.
I did silently get a "video" credit on the store for the HD episodes that were lost - but they can't be redeemed for HD episodes. And HD episodes still show as "unavailable" when in the cart (and not in 1-click mode).
This is really bad and shows that the iTunes / AppleTV ecosystem is not a viable home theater option.
At least BluRay disks don't delete themselves.
I got a reply back from iTunes support. I found out that the HD versions ONLY work on your computer and Apple TV, not on any iPods/ iPhones. This didn't address the overwriting of HD versions, but explains why BOTH versions download. HTH, Carol
"I understand you are concerned you are receiving both the HD and SD versions of
your TV episodes. I can certainly appreciate your concern with this when you
have limited hard drive space. My name is Brandie and I am more then happy to
help you out with this.
When you buy an HD-quality TV episode on the iTunes Store Carol, you'll receive
both files: the HD-quality version and the standard-definition version. One copy
is for your iPod, the other is for your computer and Apple TV. Previews for HD
TV shows are only available in the standard-definition format. You can purchase
HD TV shows by episode, by season, or using a season pass. Watching the TV show
on your computer automatically plays the HD version. The HD version syncs to
Apple TV, and the standard-definition version syncs to iPhone and iPod.
I apologize Carol, there is no way to stop both from downloading. If you would
like to remove one of the copies once you have them downloaded you simply need
to click on the item, and from the Edit menu select Delete. You will know which
is HD because it has the HD symbol beside it in your library."