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Question: itunes 8 error code 13014

I just dl itunes 8 and it will not open. It keeps giving me error code 13014 and then quits. I have my library synced to an external hd and i believe that is the problem. Any suggestions?

imac intel, Mac OS X (10.5.4)

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Oct 2, 2008 11:37 PM in response to d moore In response to d moore

Just wanted to chime in that I am also experiencing the same error code. Yes, this is absolutely frustrating. Dumping the upgrade to reinstall 7.x is a way to work around this, but it hardly constitutes a 'fix.' This is most 'Microsoftian' of Apple to release something that is more problematic than just a few bugs or a glitch; this absolutely doesn't work!

First Mobile Me with its troubles, now this! Doesn't Apple realize that we buy 'Apple' computers and use 'Apple' software; where does it expect for us to go?

Oct 2, 2008 11:37 PM

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Oct 3, 2008 12:19 AM in response to cafesuarez In response to cafesuarez

Didn't have a problem with my 2nd gen iPod Touch with iTunes 8. Downloaded the 8.0.1 update and am now getting this error. Nice one!

My 1st gen classic is fine.

This will be my first test of Time Machine as I attempt to rollback ...

Oct 3, 2008 12:19 AM

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Oct 20, 2008 9:19 PM in response to d moore In response to d moore

i had the same problem, running itunes on a network drive. i thought initially it might be because my library was to big (over 100gb). then after reading apple's suggestion of turning off genius 'feature', i tried deleting the itunes genius files in my itunes folder and now it works fine. didn't have to downgrade to 7.7, which i was ready to do but glad to avoid.

Oct 20, 2008 9:19 PM

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Oct 25, 2008 11:06 AM in response to phungt In response to phungt

Likewise - I have a large (well over 100GB) library hosted on a NAS device. This normally works fine but started failing when I upgraded to 8.0.1. Deleting the genius files seems to have solved the problem. Not sure what the root cause is here (just Genius or Genius + external library?) but I'm glad to not have to revert to 7.7.

Oct 25, 2008 11:06 AM

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Dec 28, 2008 8:03 PM in response to AndrewBrook In response to AndrewBrook

Sorry to trouble you, but may I ask for some help...

Where are the genius files? I have the same error...

And sadly, I agree with a lot of the sentiment here. As a CTO of an all Apple company, I too note the shift to buggy software and hardware defects. Yes, Microsoft is worse, but at least they have to support millions of configurations.

Apple controls the whole package, and the quality is simply terrible.

But enough of my rant. If someone can let me know where to find these files so I can get iTunes working again, that would be great.

Dec 28, 2008 8:03 PM

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Dec 29, 2008 5:20 PM in response to d moore In response to d moore

I have the same error, but seemingly a more significant problem. I cannot even see the itunes files in the folder of my time capsule. I am very worried that somehow all of my music is now gone. Some backed up, but not all, and not the stuff i have downloaded off itunes! Anyone know how to get the files back, or what happened to them?

Dec 29, 2008 5:20 PM

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Feb 19, 2009 5:49 PM in response to madhope In response to madhope

Had the same issue. My iTunes Library is located on a NAS and after a recent restart, I got the 13014 error when attempting to start iTunes. Following the suggestions in this thread, I deleted the following two Genius related files in my iTunes Library folder:

iTunes Library Genius.itdb
iTunes Library Genius.itdb-journal

Once they were removed, iTunes started up without issue. No restart necessary.
I know it's a repeat of the previous suggestion, but I hope this helps.

Feb 19, 2009 5:49 PM

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Mar 22, 2009 10:38 AM in response to mrclassy In response to mrclassy


I am sorry to bother, but i have the same problem.
I download the iTunes 8.01 and since this update, it won't open.

I use an external HD for all my music and movies.
I lost a lot of TV shows files.

But I deleted the Genius Files you proposed to delete in my itunes folder on the HD
but it did not work.

I don't know what else to do...

When I start over without the external HD, I can open itunes but i do not have any of my music.

Thanks in advance for you help.

(Do not use complicated words to explain something, I am french and might not understand everything.)


Mar 22, 2009 10:38 AM

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Question: itunes 8 error code 13014