Previous 1 2 Next 16 Replies Latest reply: Sep 20, 2008 8:44 AM by SurlyDuff
cyeagerLMT Level 1 (0 points)
Well, I installed the new iTunes on my Vista 64 without problems and everything seemed to be working just fine. Then I plugged in my iPhone 3G. Aaaannnd.... nothing. Doesn't show up at all. I done reinstalls twice, making sure I was using the 64-bit versions, and still nothing. Vista recognizes the connection and it shows up in my device lists, but iTunes doesn't see it. Haven't had this issue on my 32-bit machine.

Driver issues maybe?

Windows Vista, Vista 64
  • SlackyiPhone Level 1 (0 points)
    I am having the exact same issue. Just upgraded to iTunes v8 and now I cannot get the iPhone 3G to show up at all. No previous issues with this. Also running Vista 64!!
  • sagsi Level 1 (5 points)
    I have a similar issue ... I'm not running 64-bit Vista, but rather 32-bit Vista. I have both an iPhone 3G and a 1st gen iPod Touch ... both react the same.

    After initial installation of iTunes 8 everything seemed to be fine. My iPod Touch was recognized and would sync (and upgraded to 2.1) successfully. Also, my iPhone 3G would be recognized and would sync.

    Then on Friday when I came home from work excited to upgrade my iPhone 3G to 2.1, neither my iPod nor iPhone was recognized in any way when connected via the docking cable ... not even as a generic device ... no charging ... nothing.

    Well for lack of anything else to try I rebooted the PC, and wouldn't you know everything was fine and working great again ... both iPod and iPhone were recognized in iTunes, syncing (and I was able to upgrade my iPhone to 2.1).

    However, after I disconnected both the iPod and iPhone from the PC ... back to neither being recongnized in any way when connected via the dock cable.

    It seems that each time I reboot the iPod and iPhone are ... for ONE TIME ... recognized. After the devices are disconnected, the only way to "get them back" is to reboot my PC. I hate that!

    Give the reboot a try and let us know if you have a similar experience.
  • SurlyDuff Level 1 (0 points)
    I'm having the exact same issue. I connect both my iPod Classic 60GB and my iPhone 3G to my PC with Vista x64 installed and they work fine (syncing, visible in Explorer, etc.). Then I disconnect them both to go somewhere and reconnect them when I get back and suddenly I hear a slight beep and then neither is recognized by Windows or by iTunes (and neither seems to start charging) until I reboot the PC. I don't typically reboot my PC very frequently (maybe once every 3 weeks) as I run a distributed computing client on it so this has become a fairly large annoyance
  • e.fleming Level 1 (0 points)
    we have the same issue!!! PLEASE APPLE SUPORT US!!!
    Latest Itunes version and Vista X64 doesn't work together!!!
  • JonO121 Level 1 (0 points)
    This is major problem for me too!!
  • EvilTchnlgy Level 1 (0 points)
    I'm running vista-32 and i'm having the same problem. I was happy with the update as it helped with the keyboard alot but now I'm regretting it since I can't get my iphone to connect. I plug my iphone in and it charges but windows wont detect it or anything. Didn't think there were any issues until i went to sync a few minutes ago... Please get this fixed apple. I keep my phone jailed because I like to always have the latest releases but if the updates aren't going to be tested to the point where the update doesn't ruin iphone detection then it doesn't give me much reason to keep paying for apps in the app store if i'm going to have to wait for the updates to mature enough after major release to be usable anyways...
  • IamNehalem Level 1 (15 points)
    Same here!!!!

    I have windows vista ultimate x64. I have upgraded iTunes to 8 and upgraded the firmware to my iphone3g to 2.1. Then after a restart the iphone IS NOT RECOGNIZED AT ALL! No charging, no itunes recognition, like windows ignores it. Tried various ways of rebooting, uninstalling iTunes, reinstalling iTunes, even downgrading although i haven't found a valid iTunes 7.x 64 bit version out there.

  • SKimchee Level 1 (0 points)
    I was getting the same exact symptoms with Vista Business 32bit and iPod Touch. The computer detected the Touch once and then is not detected on subsequent connections. I did the "fix" about removing and reinstalling the Apple Device Manager and hasn't helped much.

    I'm getting better luck after I unplug my HP printer, even when the fix was supposed to take care of this. And when I sync my Treo while my iPod is connected, the iPod then disconnects. All new behavior, with no other change than upgrading iTunes.

    Apple should do a bit more testing before they release updates into the wild. But then again, they have been slacking on their quality control lately.
  • mindspan Level 1 (0 points)
    I too am having problems of the same nature -- however on Windows XP. Here's a post I created earlier:

    Since upgrading to iTunes 8, the application no longer recognizes my iPhone -- so I am unable to sync it. It still shows up in the Windows Explorer and the phone appears perfectly functional. My 80GB iPod video shows up no problem when I plug it in. Additionally, every time I plug in the iPhone, a Windows dialogue box pops up saying "Camera connected" and asking me if I want to launch any of a variety of listed programs. This also happened before I upgraded iTunes; however, I would just hit cancel and there seemed to be no ill effect as it would connect to iTunes with no issue.
    Any suggestions?

    On a side note, I really should learn not to upgrade to the latest version until a patch to it has come out... this has bitten me far too many times for me to agree to install a new version right away.

    Additional info: I just tried it on another computer that has the previous version of iTunes installed. It recognized the iPhone just fine and told me there was a firmware upgrade to 2.1 available but that I would require iTunes 8 to install it. I don't think 'upgrading' both machines to version 8 at this point is a good idea...
  • IamNehalem Level 1 (15 points)
    Yes exactly, but for me it's DEAD. Windows doesn't show it at all. It's like there is something in either iTunes 8 that turns windows against iPhone, meaning maybe the USB driver that kills any connection, or maybe there is something in the mix of iTunes 8 and firmware 2.1 that's fishy. Either way it's clear that is more prominent on windows vista 64 bit.

    At least for users with windows 32 bit they can find easily downgrades to iTunes 7.x to test if this fixes the bug. I googled alot for iTunes 7.x 64 bit but no luck. I even tried to install a 32 bit iTunes 7.7, although it warned me that it's strongly recommended to use 64 bit software, but it didn't work since at launch it detected that the library was created with a later version of iTunes so it wouldn't launch.

    PLLLLLLLLLLLEEEEAAAASE APPLE FIX THIS! Is driving me crazy to think Apple has such hic-ups considering i was thinking of buying an iMac to replace my PC and my Windows ever lasting problems. APPLE UPGRADING IS ABOUT BETTERING THE PRODUCT ! At least that's what your ad was about when it compared PC Vista vs XP (downgrade).

    Your upgrades for iphone are doing exactly that, at least this latest version.
  • mindspan Level 1 (0 points)
    I found the answer to my problem:


    Apparently when you plug your iPhone in to your computer, Windows will "sometimes" install the drivers as a camera, putting them in the wrong place. This is why it will pop up in Windows so you can take photos off, but iTunes can't see it. SO, what you have to do is move the driver file (USBAAPL.SYS) to the correct location. Follow the directions I found below & your iTunes should be fixed (worked for me):

    What works is to just force the drivers on what windows thinks is a camera, i.e. to ‘update’ the device to use the correct driver. There are some hints on how to do this already listed on this forum, but I’ll try to give some more detailed information:

    1. First off you need to have iTunes installed and the ipod touch plugged in
    and recognized as ‘something’ e.g. digital camera (it shouldn’t really
    matter what it’s recognized as, but it needs to be found by windows).

    2. Search for usbaapl in the C:\WINDOWS system folder:
    o open windows explorer (e.g. Right-click Start and then click ‘explore’)
    o right-click the WINDOWS folder and select ‘Search’).
    o type in usbaapl and hit Search – try to ignore the dog!
    You should find the driver info in a sub folder of
    C:\WINDOWS\system32\DRVSTORE e.g. C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B
    Remember that location (either leave the search box open or copy the folder
    name into note pad – you’ll need it later)
    If you don’t find usbaapl.sys, usbaapl.inf etc. then your drivers have not
    been installed with the iTunes install and you’ll have to reinstall iTunes.

    3. Locate the ipod-camera device:
    o Open the device manager, e.g. using Start > Control Panel >
    Performance and Maintenance > System > Hardware Tab > Device Manager
    o Look for a device called ‘ipod’ - if your ipod shows up as
    ‘digital camera’ it will be under something like ‘imaging devices’.

    4. Update the driver:
    o Right click the ‘ipod-camera’ in device manager and click on
    ‘Update Driver’ – the Hardware Update Wizard will open.
    o Check the ‘Install from a list or specific location’ then click ‘Next’
    o Check ‘Search for the best driver in these locations’. Un-check
    ‘Search removable media’ and check ‘Include this location in the search’.
    In the text box below type (or better copy and paste) the folder
    containing the ipod driver information found in step 1 (in the example
    above it was C:\WINDOWS\system32\DRVSTORE\usbaapl_A65621D65F5B7 507DD7B22331826547BDD2D206B),
    then click Next.
    You should now see something like ‘Apple ipod device driver’ or so. Continue
    installing that device. Once the driver has been installed the ipod will come
    to life and iTunes (if you have it open) will show it.
  • IamNehalem Level 1 (15 points)
    So i assume this wouldn't work if windows stopped detecting the iphone when it is plugged in at all. I mean no detection, no charging no nothing.

    Anyway since i don't have anything to loose i'll try this tomorrow and see what's what. Meanwhile it would be great for more feedback on this from others.

    Are there any others with the same symptoms???

    Why doesn't Apple react quickly to this??? It's getting more shamefully as the day goes by.
  • IamNehalem Level 1 (15 points)
    IamNehalem wrote:
    So i assume this wouldn't work if windows stopped detecting the iphone when it is plugged in at all. I mean no detection, no charging no nothing.

    Anyway since i don't have anything to loose i'll try this tomorrow and see what's what. Meanwhile it would be great for more feedback on this from others.

    Are there any others with the same symptoms???

    Why doesn't Apple react quickly to this??? It's getting more shamefully as the day goes by.

    Hello people,

    I tried the above cure for this but with no results. It seems that windows detects that it has already the latest drivers for iphone.

    You can see attached the pics with the situation :

    PS: If someone can help me with other USB drivers than the ones that come with itunes 8...or where i can find them, i would appreciate it.

    Message was edited by: IamNehalem
  • RoninEMS Level 1 (0 points)
    The fix worked for me although I took a simpler approach. I could not find the driver file you mentioned in my itunes installation kit, did a google search and found that many users have made it available for a single file downlad.

    Check the folder 'C:\Windows\system32\drivers' for the file, 'USBAAPL.SYS '

    If you could not find it there try download USBAAPL.SYS driver here:


    Once you have the file in the proper folder, use the update driver function in device manager and the iphone will be recognized as an Apple USB device and will appear in itunes.
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