I just upgraded to iTunes v8, and tried to buy some music. The first half of the album downloaded just fine, but the rest...I got an unknown error (-42023). Anyone know what this means? Please help me!
By the way, if it helps any, I was buying the Dr. Horrible soundtrack.
I also got this error when trying to download two Hans Glawischnig albums. Out of 17 songs total, only two were downloaded successfully. The rest got -42023 errors. I was charged for all 17, anyway. I called Apple Support and we tried a few things which did not help. So I've used the Report A Problem option in Purchase History and I'm waiting for a response from iTunes Store support.
I also got the same error. Resuming the downloads obviously didn't help, so I restarted iTunes. Now the songs aren't in my library, and nothing results from the Check For Available Downloads menu option. I also reported this using the "report a problem" on iTunes store purchase history.
My situation is exactly the same as yours. Apple still hasn't contacted me, though, even though I reported the problem just after starting this thread. I guess I'll just keep checking my email and hope something turns up. I'll let you know what they say.
I tried purchasing, again, just one of the fifteen songs that got the -42023 error (at the risk of wasting another $.99). I got an alert that said I had already purchased this song and, either in the same alert or a second one (can't remember), I was advised to use the iTunes app's Store menu "Check for Available Downloads.." item. I tried this, and lo and behold, there were the fifteen songs which started to download. All succeeded except one - which got the -42023 error. I tried hitting retry button for the song once, and again got the -42023 error. But the second time I hit it, it succeeded. So I now have all the songs I purchased.
But before you try this, there's a couple of warnings:
1) I said in an early post that I had been on the phone with Apple Support - during that session we deleted a couple of iTunes related files which I can't remember. So that may make the state of my system different from yours.
2) when the alert does warn you that you've already purchased the song ), and asks you if you want to purchase it again, hit Cancel (if there was a Cancel in the alert - again, my memory is foggy one what the alert (or alerts) said.)
Good Luck
P.S. Still haven't heard from Apple Support, but I don't need them anymore.
That's great! Sadly, I've already tried the Check for Available Downloads a few times, and no luck. I'm going to wait another day or so for Apple Support to contact me, and then I'll try your method. Thanks a bunch!
I've had the same error with iTunes 8. I bought an album and about a third of the tracks gave that same error. I had to contact iTunes store support, who were helpful, but ultimately couldn't help me and if it continues happening, I've to contact Apple Support.
Tips:
If it happens, do NOT quit iTunes as when you restart it, those downloads will be gone forever, despite what it says in support somewhere about you being able to try them again on re-opening iTunes. I only got a second chance when the support person put the album back on my account for me.
Just keep retrying each or all of the downloads until you get them all. This didn't work for me the first time it happened, but worked the next time. I bought another album and got it all after a few tries, then kept trying until I had all the songs. Some songs took about 5 attempts.
If I get stuck again, I'll have to call Apple Support, but this is really putting me off buying anyting on iTunes Store.
Have you tried deleting temporary download files created while iTunes is downloading the songs? If you go into your Music folder, you can go into \iTunes\iTunes Music\Downloads\ and locate these temporary files. You can try to delete these files, and then Check for Available Downloads in iTunes. Seeing as you've already reported a problem, you'll likely end up having these songs entered back into your pending downloads by iTunes customer service personnel.
Sally,
Try contacting support through the "report a problem" section of the itunes store. Go to the store, then "account" on the right-side menu, then "purchase history". Then click the "report a problem" button and it will allow you to report problems for individual songs (a link "report problem" will be available next to each song). I did this for five songs, on two seperate occasions, and each time I received an email back the next day from support saying they had added them back to my "Available Downloads". When I did the "check for available downloads" again, they all processed successfully.
Just keep hitting Resume All until they all finish. I tried resuming each song individually at first, and that took about 5 attempts per song until it would finish successfully. Then I started hitting Resume All and out of the 15 or so songs, it usually finished 2-4 every time I hit the button.
One has to wonder how a flaw this drastic ever made it past QA....
I'd just like to comment that I've been having the same problem too. I've been looking around the /username/iTunes/iTunes Music/Downloads/ folder and noticed that the file has been downloaded. The file size from the iTunes download window is the exact same as what is shown in my downloads folder. So the file has indeed been downloaded, but somehow iTunes is not processing the file to play on the computer.
I did follow the suggestion of deleting the temp file in the downloads folder to re-download the file again, but the same error code popped up.
Another thing is if you quit iTunes and restart it, you will lose your downloads and then you'll need to go through the lengthy process of having those songs re-issued to your account.
Another thing that was very weird was iTunes asking me to "authorize" the computer. The computer was already authorized (or I wouldn't have been able to download any content from iTunes Store), so when I type in my password, a message pops to confirm what I already know.
There's definitely a bug with iTunes 8 and is not related to any firewall/web accelerator/etc at all.
As it stands, I have 22 songs downloaded onto my hard drive, but iTunes is not releasing me the authorization to play them on my computer.
just to update on this problem. I recently deleted the file in my username/iTunes/iTunes Music/Downloads/ folder and when I try to resume the download via iTunes, it now gives me an error code of 8003.
I guess that they're working on the issue now (hopefully).
Same thing here...I've been in contact with the customer support about this problem...
they told me to erase itune's cache by deleting itune's download folder...it works for 2 or 3 tracks and starts over gain...
It's definitely an itunes 8 bug that need to fix quickly....
It seems that they are working on some sort of solution, because now I can't play any of my DRM locked content via iTunes. When I try to play my DRM locked songs, it asks me to authorize the machine, but again, my machine is already authorized so a message pops up stating the obvious.
And after I try to play the song again, it repeats the same process, asking me to authorize the machine.
DRM *****, but I believe that they are working on some sort of fix.
FrankTheRabbit wrote:
iTunes plus songs are not giving me this problem.
I only buy iTunes Plus songs.
In what's currently downloading from my shopping cart, I've successfully downloaded 3 songs, 2 PDF booklets, and look to be on my way to 113 error -42023 messages.
Looking at the posters, are all these errors occurring under 10.4? I downloaded an album Friday with iTunes 8 on a PPC with 10.5 with no problems.
