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  • pitchingpanda Level 1 Level 1 (0 points)
    ok after four long hours with apple and finally being told to contact Toshiba directly...A fix was found!!!!! It ***** and takes lots of time but this one worked when nothing else did. I had to completly reset my computer, back to factory setting with nothing on it. iTunes is back on it now and is working great!!! But I still hate apple!
  • jlrubas Level 1 Level 1 (0 points)
    I have also had this problem both on my desktop and on a laptop. I can't burn anything. Can't import CD's either. Really frustrating.
  • 50ap4762 Level 1 Level 1 (0 points)
    I have exactly the same problem. As soon as I downloaded Itunes 8 I couldn't burn discs despite having been able to for the last 3 years on the same computer with the same software so it is clearly a problem with the download. I emailed customer support who replied with an idiots guide to burning a cd and did not address in the slightest the fact it is a problem with the download. If this doesn't work, which obviously it hasn't, the email told me I can phone Itunes support for which I will be charged. Awful customer service.
  • pitchingpanda Level 1 Level 1 (0 points)
    I have found that as long as your ipod is still in covered with apple(mine was) there willing to help you. I had someone on the phone for nearly four hours helping me. everything they tryed failed but at least they were helping. I still think they should help even if you dont have the newist ipod.
  • alg324 Level 1 Level 1 (0 points)
    I finally have a fix after 9 months of not being able to use my laptop with ITunes/IPod due to the program disabling the DVD/CD drives on my Vista laptop. You can try this ... if it does not work for you, you can simply restore the file.
    Search for the following file:
    C:\Windows\System32\Drivers\AFS.SYS
    The fix I found recommended renaming the file as a TXT file extension, but I could not get that to work, so I just deleted it, figuring that if it did anything else detrimental to my operating system after a reboot, I could just restore it out of the recycle bin. Sure enough, getting rid of AFS.SYS restored the DVD/CD drive to MY COMPUTER right away!

    The file supposedly allows CD recording functionality with the following programs:
     HP Memories Disc Creator
     Liquid Audio
     Portal Player
     Oak Technology SimpliCD
     Broderbund's Print Shop version 20
    so if you try to use any of those on a VISTA Windows system, you might run into a problem with CD burning because VISTA is not compatible.
    Hope this helps some of you out there, I know I searched message boards for months, tried many things and nothing worked. I can't remember where I found this (Maybe on a GEAR website?) so again, maybe this will save some others some grief!

    Message was edited by: alg324
  • kos99ngel Level 1 Level 1 (0 points)
    I have the same problem also I am running XP. Jump on the bandwagon!
  • alg324 Level 1 Level 1 (0 points)
    I finally have a fix after 9 months of not being able to use my laptop with ITunes/IPod due to the program disabling the DVD/CD drives on my Vista laptop. You can try this ... if it does not work for you, you can simply restore the file.
    Search for the following file:
    C:\Windows\System32\Drivers\AFS.SYS
    The fix I found recommended renaming the file as a TXT file extension, but I could not get that to work, so I just deleted it, figuring that if it did anything else detrimental to my operating system after a reboot, I could just restore it out of the recycle bin. Sure enough, getting rid of AFS.SYS restored the DVD/CD drive to MY COMPUTER right away!

    The file supposedly allows CD recording functionality with the following programs:
     HP Memories Disc Creator
     Liquid Audio
     Portal Player
     Oak Technology SimpliCD
     Broderbund's Print Shop version 20
    so if you try to use any of those on a VISTA Windows system, you might run into a problem with CD burning because VISTA is not compatible.
    Hope this helps some of you out there, I know I searched message boards for months, tried many things and nothing worked. I can't remember where I found this (Maybe on a GEAR website?) so again, maybe this will save some others some grief!
  • iPodDiva Level 1 Level 1 (75 points)
    I think I have HP Memories Disc Creator on my new HP Vista laptop, although I'm not completely sure. Should I uninstall the program entirely, if so? Or just the driver file you mentioned? Although that might render the program useless.

    I'm really think that it's really Apple who dropped the ball on this since so many are reporting problems on both XP and Vista with CD burning.
  • scdzoo Level 1 Level 1 (0 points)
    I am having the same problem. Just upgraded to 8.0 and now my cd/dvd burner has disappeared. When i open my computer it isnt there. I tried to search the C:\Windows\System32\Drivers\AFS.SYS but my driver folder doesnt have that anywhere. Can anyone help?
  • jslbikeman Level 1 Level 1 (0 points)
    I have spent hours with HP support thinking it was their problem but now after reading all these threads I see it is Apples problem. I keep hoping for a new version of itunes with a fix but on the great Apple God know when that will be.
  • teacher99 Level 1 Level 1 (0 points)
    I am having the same problem, has anyone come up with a good solution to this, it is very frustrating, I have everything, and nothing is working, Apple tried telling me it was a Dell issue, Dell tells me its an Apple issue, who is at fault and how do we fix it!!
  • psmadden Level 1 Level 1 (0 points)
    OK, I tried alg324's suggestion, but I can't find a file called AFS.SYS. I do have AFD.SYS. Any suggestions?

    Thanks!
  • busmech1 Level 1 Level 1 (0 points)
    alg324


    I just want to thank you for the heads up on that file. I've been having the problem of cd/dvd drives not being seen by windows after itunes install and reboot for about a year and a half. My problem started after installing Print Shop Pro 22. I figured that was the reason but after uninstalling it the problem was still there. I tried to find the file(s) that was causing it but was unable to. So, when I found the file you stated and renamed it, I am able to see my cd/dvd drives without deleting the upper filter entries in the registry. Thanks again, Don

    Message was edited by: busmech1
  • 50ap4762 Level 1 Level 1 (0 points)
    I'm still having the same problem. Nothing has fixed it and it's definitely an Apple issue not a Dell one! My CD burner works absolutely fine if I use my Dell burner but not if I try and burn anythign through Itunes that I've downloaded. Apple are just appalling.
  • JaiKisan Level 1 Level 1 (0 points)
    I'm running Itunes on a MacBook Pro and am having the same problem. This is a total joke. When is Mac going to grow up and let us burn songs easily & with the track names & info included. Not being able to burn at all is a total mistake on their part.

    Anyone found a solution for a Mac computer with the same problem?

    Come on MAC trust your design and open up your softwares.

    About to switch, definitely dropping Itunes soon. Anyone know of a good alternative?