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Has my iPhone become PIN-locked because of 2.1? What to do?

I downloaded the iPhone 2.1 update last night, but after installing it got the following message:

"The iPhone cannot be used with iTunes because the information required for activation could not be obtained from the iPhone.
Check that the SIM card is installed in your iPhone and that it is not PIN-locked."

I tried restoring the iPhone several times. After each (apparently successful) restore, I get the same message when the iPhone restarts. There is a small padlock icon at the top center of the iPhone screen. Has the iPhone somehow become PIN-locked?

I don't know how this could have happened. I did download the software update from my American iTunes account and tried to install it on my Japanese iPhone (forgot to change accounts before the download). Could this have caused my problems? What do I do now?

Cheers for any help offered

macBook, Mac OS X (10.4.10)

Posted on Sep 12, 2008 11:24 PM

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Sep 12, 2008 11:29 PM in response to Fraser Gould

I have an original first generation iPhone that has since been de-activated and used as an iPod when I upgraded to a new 3G. When I upgrade from 2.02 to 2.1, iTunes gave me the error that it could not activate the phone. I was locked out of using it. The phone was in airplane mode before the upgrade. By using the slider to pretend to make an emergency call, I was able to disable airplane mode and it connected to my local WiFi network. I then reconnected it to iTunes. It activated and now works fine. So - do not upgrade in airplane mode. If you did, start to make an emergency call to cancel airplane mode. I am not sure if it is the wireless network or the direct connection to iTunes that it used to activate, since there is no SIM card.
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Sep 13, 2008 1:17 AM in response to Fraser Gould

3 outside-chance-of-success ideas, but can't think of better:

1. Do a restore on the phone
2. Change the USB port (especially, if you're using a hub, connect directly). Some sync functions are very sensitive to the quality of the USB connection.
3. Try reinstalling iTunes 8
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Sep 13, 2008 2:11 AM in response to Fraser Gould

Just re-read your original post, and I'm wondering whether the US/Japan thing might be it. Do you have a Japan iTunes account? If so, might be worth downloading the update from there and restoring -it wouldn't be a total shock if the US download was expecting US carrier account activation details.
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Sep 13, 2008 7:12 AM in response to nick101

I am having the exact same issue and am freaking out!

I am an activated original US EDGE 8GB iPhone user and am traveling in the UK. I had been using the phone on wifi-only Airplane Mode this week with no problems.

Just updated my mac to iTunes 8; then updated the iPhone to iPhone 2.1 (or so I thought). But before the iPhone software update cycle completed, the same "no SIM" pop-up error message the OP saw displays in iTunes. Then, on the phone, I see the same "Connect to iTunes" message.

The only options I see on the iPhone are clicking an "info" button (which gives me an IMEI number and "ICCID: Unknown" info), or making an emergency call (which wouldn't work anyway since I am still in airplane mode. But I can't find any option now on the bricked phone to turn off airplane mode. Rebooting doesn't help. Haven't removed/reinserted the SIM yet but I'm sure that won't help me just as it didn't help the OP.

Is there any way for me to get out of this? I need to use the phone today (urgently) and can't take it back to the US for service for another week?!

<Edited by Moderator>
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Sep 13, 2008 6:49 AM in response to bjkbjk

Sorry to spam this forum. I just followed Neurorad's suggestion above (*more closely* this time) and it worked.

Please note that if you want to use "emergency call" to kick the phone out of Airplane Mode, you can't just move the slider over into "emergency call" mode but actually have to enter an emergency (or fake emergency) number and try to dial it. Then, you get a pop-up asking if you want to exit airplane mode. That did the trick for me.
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Sep 14, 2008 4:43 PM in response to Fraser Gould

I took the phone into the carrier, they checked the SIMS card and there was nothing wrong with it. When they tried a new SIMS card in the phone, it wouldn't work either. For whatever reason, the upgrade to 2.1 had basically killed the phone. The carrier replaced it, and I'm about to to start the setup process with it now.
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Sep 14, 2008 7:30 PM in response to bjkbjk

bjkbjk wrote:
Haven't removed/reinserted the SIM yet but I'm sure that won't help me just as it didn't help the OP.


That's a horrible trouble-shooting technique. Just try it. (Warning: Car analogy) It's like saying "My car won't start. I haven't tried adding gas yet, but it didn't work for the OP, so I'm sure it won't help me".

It's entirely possible the OP has a different issue with the same symptoms.
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Sep 20, 2008 2:51 PM in response to Fraser Gould

I just had this problem and apple told me to do a force recovery of my iphone by powering down the iphone then holding the home button for 5 seconds then hook the usb cable into itunes and it activates the forced recovery mode. This fixed the problem for me. Just had to re-sync all my songs and stuff.
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Has my iPhone become PIN-locked because of 2.1? What to do?

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