Issues with Blueant v1 and iPhone 3G - can't hear anything during a call

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Level 1

4 points

Issues with Blueant v1 and iPhone 3G - can't hear anything during a call

Anyone have issues with the iPhone 3G and the Blueant v1? I have no issues pairing the two but when I make calls I can't hear the dial tone, the person on the other end nor can they hear me. I can successfully re-pair, delete the pairing and hear and complete all command via the Blueant v1 e.g. "pair me" etc.

I have set the Airplane mode on the iPhone to clear all connections; reset both devices including a hard reset of the iPhone 3G and still the issue persit. Currently using running 2.1 on my iPhone and was hoping that would fix the issue ** no such luck. I have no issues pairing and using the v1 with other phones other than the iPhone - tried five (5) different types - and hope someone can help. I really like the Blueant and would hate to have to give it up but I'm at my wits end.

I've tried calling Apple, Blueant and AT&T and no help; any help would be appreciated.

Thanks.

Toshiba Satellite, Windows XP

Posted on Sep 13, 2008 7:38 AM

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Answer 1

Jerol

Level 1

0 points

Sep 18, 2008 9:43 AM in response to Mecca2771

Exact same problem here. My wife and I switched to Iphones recently (from Verizon) and the Blueants won't work with the iphone (they worked perfectly with the old phones, btw). They pair easily, but don't produce sound through the Blueant unit.

My efforts to find a solution have likewise been fruitless.

Anyone?

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Answer 2

Mecca2771 Author

Level 1

4 points

Sep 21, 2008 3:14 AM in response to Mecca2771

According to the Apple genius I spoke with at length it appears at least in my area no one has gotten this to work. He recommended I use a BT headset which was listed on the Apple site which in no way helps with my current dilemma.

In speaking with Blueant support all I got was to remove the pairing, reset the device and that should work which clearly did not. Will keep working on the issue but it appears either a firmware update or buying the Jawbone 2 may be in order.......

If ANYONE gets this working PLEASE post; I'd really hate to give up my Blueant V1.

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Answer 3

Randy F.

Level 1

0 points

Sep 22, 2008 5:46 PM in response to Mecca2771

I am experiencing the same issue. I have been in touch with both BlueAnt and Apple with no resolution. However, I just got an e-mail from BlueAnt stating:

"It is something that we have seen with some of the Apple 3G's and we are currently investigating the issue. There should be a firmware upgrade soon that should resolve this problem."

So, at least they acknowledge that there is an issue. Hopefully they'll get it resolved soon.

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Answer 4

Sep 22, 2008 7:11 PM in response to Mecca2771

We (my wife's iPhone, my tech support) got a BlueAnt V1 and it works great with her old iPhone (not a 3G). We are still trying to make the voice dial select the correct number from the iPhone's Favorites. We cleared all the Favorites and started from the top with Voice Mail (calling your iPhone number) but when she said "4" the V1 select the 9th Favorite. We are still checking on the Net for a solution. We did call BlueAnt Tech Support about setting up the Favorites and they answered quickly and we got that part working.

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Answer 5

Mecca2771 Author

Level 1

4 points

Sep 22, 2008 8:25 PM in response to Mecca2771

I again called Apple and Blueant to no avail; I did however see that some have made progress. As a last ditch effort I contacted the company I ordered the headset from - apparently they have seen this before and they resolved the issue by switching out the unit. I will be going by the store tomorrow and switching my current Blueant v1 for a new one; I'll report back either way tomorrow night with an update to the post.

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Answer 6

Mecca2771 Author

Level 1

4 points

Sep 23, 2008 8:32 AM in response to Mecca2771

Resolve - traded in my v1 for a new one. Removed the pairing, set my iPhone to airplane mode & performed a hard boot. Turned off airplane mode, turned on Bluetooth - v1 paired IMMEDIATELY & working 100%. Confirmed works with iPhone 3G will test on original iPhone and post.

Hope this helps.

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Answer 7

sparkbox

Level 1

28 points

Sep 23, 2008 11:07 AM in response to Mecca2771

When you did a "hard reset" did you erase phone and set-up as new or restore backup? Did you try this before you sent away for a replacement?

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Answer 8

Mecca2771 Author

Level 1

4 points

Sep 23, 2008 11:34 AM in response to Mecca2771

I performed the hard boot by pressing the home and power button together until the phone powered off and rebooted. No data was lost on the iPhone.

The new v1 works with the original iPhone as well.

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Answer 9

sparkbox

Level 1

28 points

Sep 23, 2008 3:58 PM in response to Mecca2771

What version is your blueant v1? Mine displays V5.0

Replaced my iphone 3G and problem still is not resolved. I guess replacing the headset is next.

Message was edited by: sparkbox

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Answer 10

Mecca2771 Author

Level 1

4 points

Sep 23, 2008 4:08 PM in response to Mecca2771

My Blueant is v 5.0 too.

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Answer 11

P_Woody

Level 1

0 points

Sep 25, 2008 8:30 AM in response to Mecca2771

Anyone figure anything solid out on this issue? I am having the same issue. The V1 communicates with the iPhone(non 3g), dials, tells you the incoming call, but I can't hear anything and nobody can hear me. I can't find much info on the web for this which is very supprising.

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Answer 12

Dec 5, 2008 2:14 PM in response to P_Woody

I have an issue with the blueant micro x3 v1.2 with the iphone. Pairs up without an issue but wil not work with it once paired. I very much doubt it is an issue with the headset as it works with 3 other devices with no issue... Not impressed with the iphone to date and this is just another one of the reasons it needs to be binned!

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