Previous 1 33 34 35 36 37 Next 572 Replies Latest reply: Oct 26, 2008 8:46 AM by Brett L Go to original post
  • Kreigz Level 1 Level 1 (0 points)
    Well, really the way to look at it is ...

    25.6% can't tell, so their responses shouldn't be considered.

    50% (9927) say they are effected, 24% (5038) say they aren't.

    That's basically a 2 to 1 ratio, or a 66% failure rate of the mail fetching routine based on a regular routine.
  • m5shiv Level 1 Level 1 (0 points)
    I have a NuevaSync account for contacts and calendar and one IMAP server for mail. Previously the phone had to be plugged in to fetch email.

    I disabled NuevaSync, and with the phone asleep 15 minutes later I got my email. Let's see if the 15 minute fetch continues. More as I get it. Not sure I want to give up Calendar sync in exchange for fetch though.
  • m5shiv Level 1 Level 1 (0 points)
    Sorry about the 'exchange' pun in my previous post, it was not intended.
  • homertime33 Level 4 Level 4 (1,105 points)
    This issue is quite laughable.


    Not the issue that our phones' email works sporadically. The issue that these are read and moderated by apple employees and they choose to censor discussion topics instead of provide valuable feedback.


    In terms of what I have done for remedies, I have found NO CONSISTENT cure.

    1. I have been able to restore proper email function for no more than 2 days using various tricks. These include manually installing and uninstalling mail accounts, only using push, only using fetch, force syncing mailboxes with iTunes, etc.
    All of them have very slight yield of return, really no more than 1-2 days of proper email fetching or pushing.

    2. I have tried using other email services other than Mobile Me, GMail, and Yahoo. They all have the same reproducible "hibernate" problem where email is not received while the phone is asleep.

    3. Again, I don't know if this is coincidence or not, but the 3G service seems to be more reliable than Edge or WiFi in my experience with the accuracy of Push & Fetch email

    4. It is uncertain whether the "tricks" mentioned above are mere coincidence, as on a rare occasion, the phone works properly.


    Talking amongst ourselves is not working. I think we need to formulate a standardized email and just do daily mass mailings to the folks over at apple discussing our significant product defect.

    Maybe when we send thousands of emails a day (that don't get to these guys' iPhones either!) someone will step up and admit there's a problem, discuss what is being done to remedy it, and a timeline for doing so.


    To be completely honest, that blackberry storm is looking like a viable option as not iPhone killer, but iPhone Replacement. Maybe we'll actually get some email then...
  • m5shiv Level 1 Level 1 (0 points)
    3 x 15 minute successful IMAP fetches now on battery with NuevaSync (Exchange equivalent) OFF.

    Will report further in the morning.
  • Lujosalgo Level 1 Level 1 (130 points)
    Thanks for the tip m5shiv. I was thinking the issue was Exchange and deleted that account, but I went back and created that account again (started to have problems again) and as soon as I disabled Calendar sync over the air, the problems are solved... so I narrowed the issue down to Exchange-Calendar sync... which I can live w/o till Apple issues a patch... but at least now I get email & contacts.
  • m5shiv Level 1 Level 1 (0 points)
    My fetch has been working @15 min intervals for over an hour now.

    My next experiment will be to see if this issue is triggered by incompatible policies on the exchange account versus the IMAP account.

    i.e.

    Re-enable nuevasync
    Set the policy to fetch from push
  • m5shiv Level 1 Level 1 (0 points)
    Lujosalgo- thanks for your further investigations. Let's see if this helps more folks.

    I know it is very hard to have the iphone inbox out of sync, particularly for ex-berry owners. We know why we gave up those units for the iPhone.
  • SensFan12 Level 1 Level 1 (0 points)
    Well, 25,000 views and over 500 responses with no consistent fixes are enough to convince most anyone that there is a problem...but not Apple. I don't know how many of you use Flickr.com but wow, do they ever have great forums. They have the odd technical issue, as any large service provider does, but they don't hide - they acknowledge the issue and then work to fix it. That is a company I like to deal with. I hate to say it but Microsoft is even better than Apple in this area. Brutal.

    Hey Apple - you are going to lose customers, not because there is a problem with your phone but because you refuse to acknowledge it. I'm an old Apple guy from the II+, IIgs, Mac IIcx era and left due to school, work etc. My next home machine was going to be a MacBook but I'm now reconsidering because of my iPhone issues and lack of support. Seriously - just acknowledge the issue, you'll gain more than you lose.
  • AndreTheGeek Level 2 Level 2 (435 points)
    It's obvious that they're not going to admit anything just because of a bunch of us whiners in a forum.

    They will fix it, we just have to wait. When they do, they'll say the update fixes some issues for some users fetching mail. It will be fixed, and we will move on.

    I just hope it's soon.
  • SensFan12 Level 1 Level 1 (0 points)
    I think we're on the same page here but don't label us whiners. I would bet that many who posted to this thread rarely post on anything. I signed up to the forums due to this thread alone.

    I don't expect (unfortunately) Apple to do admit to anything but I'm awfully disappointed that they're not. It's a sign that they're heading in the wrong direction as a company. Everything iPhone since the 3G release is a sign of that. They very clearly do not test things thoroughly in an effort to get things out the door. I like Apple products and it's a shame that they are generating such low expectations.
  • Lujosalgo Level 1 Level 1 (130 points)
    I spent 2 hrs doing various tests, on each one restoring the iPhone to factory settings and not even backing up the iPhone and rather creating everything from zero each time. I isolated the issue to Exchange, particularly if contacts and calendar sync is enable over the air. So I decided to leave Exchange out because my employer also give me the option to connect via IMAP... which works flawlessly for email as I do not need to read email more than once every 3 hrs or so.

    Not sure how to 1) capture this in a way is useful to others and 2) pass on this findings to Apple and see if they can further work on the Exchange issues.

    In any case reporting back to the community hoping this helps someone else.
  • thebeatless Level 1 Level 1 (0 points)
    The Storm is looking good isn't it?! It's seems like the iphone is a great toy, until you actually have to communicate with it. I went from a Blackberry 8700 to the first generation iphone, back to a Blackberry (Curve) because I missed push and 3rd party apps, and then to the iphone 3g for it's "push" feature. Not only does push not work right, now fetch doesn't even work! It drops calls like crazy! I really hate that I no longer have the Curve to go to while apple figures this out.

    Apple's QC seems to be deteriorating very quickly, and it's sad. The iphone is a great example of that, the Logic app is another, as is MobileMe. Probably because there are more and more users every day, and they're just fighting to meet demand, and get the next great toy out the door. Apple has finally become the "cool" company to attach yourself to. Unfortunately with these majorly buggy products as of late, and microsoft's great new add campaigns, it won't last.

    I've been a long time apple fan, but I'm even having better luck running windows vista on my macbook pro lately. In OSX, I have all kinds of problems with wireless network dropouts. I may even replace my quad G5 with a self built PC for my Pro Tools HD setup in the near future.
  • AndreTheGeek Level 2 Level 2 (435 points)
    There is no 'smiley' for tongue in cheek, but that's what I meant by 'whiners'. Notice I said "us whiners", which included myself.

    I have to be a little bit subtle with my sarcasm on this forum, as my messages will be edited or deleted. It seems they have time to do that while they're working on our firmware update.

    For the record, my phone still isn't fetching mail, and I'm still awaiting a fix. No smiley here.
  • JCowley Level 1 Level 1 (0 points)
    Sounds reasonable.
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