9 Replies Latest reply: Jan 12, 2009 3:09 PM by doobias123
doobias123 Level 1 Level 1 (10 points)
Can you return any apps your purchase and install on your iphone for full refund?

thanks

iphone 3g 8gig
  • sharef Level 1 Level 1 (45 points)
    Nope, you can't. What application did you buy and not want now?
  • Eric Westby Level 4 Level 4 (1,800 points)
    I'm not the original poster, but I bought OneTap Movies based on its unambiguous claim that it includes ticket purchase functionality across most US theaters. That doesn't seem to be the case -- at least not among any of the more than a dozen theaters in my city.

    I'm surprised that even in cases of misinformation and fraud returns aren't possible. I guess I'll have to take it up with my credit card, which seems silly for $1.99!
  • fonnas Level 1 Level 1 (50 points)
    Unless they are not functioning right you can contact itunes and ask for a refund. If they do not portray what they should do like the second poster in here you can also ask for a refund. I had no prob with itunes CS refunding me. G'luck
  • DaleKKiller Level 1 Level 1 (60 points)
    Have you tried contacting the dev? I bought tvguide because it claimed to have decent UK stations on it but it didn't. I emailed the dev and he put on the information that I required.
  • artistjoh Level 2 Level 2 (175 points)
    This is a good point. It has been my experience so far that many of these apps are definitely first generation and the developers are often eager to make improvements based on customer feedback. In some cases there are already improvement in the pipeline already and they can advise you when they might be available if they know. I have quite a few apps (94) and am getting app updates almost daily. There were 6 of the apps updated today for me to download. This is the sign of a vibrant and fresh developer community which has the downside of rough edges and missing features here and there, but has the advantage of rapid change, fresh ideas, and responsiveness to customers.

    I too would suggest opening a dialog with the developer. In iTunes in the App Store when you go to the description page for each app there is always links to both the developer's web site and email for customer support.
  • Andrew T. Level 4 Level 4 (3,210 points)
    Hello Doobias123


    This is directly from the iTunes Support link posted below.


    I purchased an application from the App Store that does not function as expected.
    Within iTunes, locate the item in your Purchase History and click on the Report a Problem link. Select the appropriate problem symptom, add comments, and click Submit. You may be directed to the developer's website for support information.

    http://www.apple.com/support/itunes/store/games/


    Hope this clarifies things a bit better for you.
  • Eric Westby Level 4 Level 4 (1,800 points)
    I have -- unfortunately it's a fairly big development company (Avantar) and they didn't reply. If I don't hear back after another week I may call my credit card company and refuse the charge, purely on the principle of the thing ... though it feels silly to be quibbling over $2!
  • Eric Westby Level 4 Level 4 (1,800 points)
    Andrew T. wrote:
    Within iTunes, locate the item in your Purchase History and click on the Report a Problem link. Select the appropriate problem symptom, add comments, and click Submit. You may be directed to the developer's website for support information.


    Unfortunately all this did was direct me to Avantar's web site. They didn't respond to my query.
  • doobias123 Level 1 Level 1 (10 points)
    I figured that, thanks so much.