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Can you return apps

Can you return any apps your purchase and install on your iphone for full refund?

thanks

iphone 3g 8gig

Posted on Sep 14, 2008 7:23 AM

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9 replies

Sep 14, 2008 7:43 AM in response to sharef

I'm not the original poster, but I bought OneTap Movies based on its unambiguous claim that it includes ticket purchase functionality across most US theaters. That doesn't seem to be the case -- at least not among any of the more than a dozen theaters in my city.

I'm surprised that even in cases of misinformation and fraud returns aren't possible. I guess I'll have to take it up with my credit card, which seems silly for $1.99!

Sep 14, 2008 11:22 AM in response to DaleKKiller

This is a good point. It has been my experience so far that many of these apps are definitely first generation and the developers are often eager to make improvements based on customer feedback. In some cases there are already improvement in the pipeline already and they can advise you when they might be available if they know. I have quite a few apps (94) and am getting app updates almost daily. There were 6 of the apps updated today for me to download. This is the sign of a vibrant and fresh developer community which has the downside of rough edges and missing features here and there, but has the advantage of rapid change, fresh ideas, and responsiveness to customers.

I too would suggest opening a dialog with the developer. In iTunes in the App Store when you go to the description page for each app there is always links to both the developer's web site and email for customer support.

Sep 14, 2008 11:34 AM in response to doobias123

Hello Doobias123


This is directly from the iTunes Support link posted below.


I purchased an application from the App Store that does not function as expected.
Within iTunes, locate the item in your Purchase History and click on the Report a Problem link. Select the appropriate problem symptom, add comments, and click Submit. You may be directed to the developer's website for support information.

http://www.apple.com/support/itunes/store/games/


Hope this clarifies things a bit better for you.

Sep 16, 2008 11:01 AM in response to Andrew T.

Andrew T. wrote:
Within iTunes, locate the item in your Purchase History and click on the Report a Problem link. Select the appropriate problem symptom, add comments, and click Submit. You may be directed to the developer's website for support information.


Unfortunately all this did was direct me to Avantar's web site. They didn't respond to my query.

Can you return apps

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