10 Replies Latest reply: Sep 15, 2008 10:20 AM by steamroll9
steamroll9 Level 1 Level 1 (0 points)
Been trying to fix this for hours. Yesterday I upgraded my itunes, hooked up my iphone, started the firmware download and went to make something to eat. An hour later I return to find the connect to itunes screen on the iphone and itunes saying it was validating the software, I left it for an hour and it was still doing it. I disconnected and have tried to restore it 10 times since!! It will not go past the connect to itunes screen.

When attempting to restore it will do one of 2 things. The restoring iphone status bar will go all the way and just sit there for hours like that with the apple logo on the iphone and working wheel(little circle that goes aorund in the bottom of the screen). Or, the staus bar on itunes will go almost all of the way, stay like that for a bit, then i'll hear the iphone disconnect from the PC and then the connect to itunes screen will come up and itunes will say validating software, and that's it.

I tried using a diffrent username in XP which makes itunes download a new version of the software, but the same things happen. Any other ideas? I suppose I could hook up my old PC(not that old) and try that, but what a pain! Starting to get really anoyed!!

Any info or tips would be greatly appreciated! If you guys think I'm totally stuck, what is my best course of action. I bought it through AT&T, should I call them? Call apple? Goto the AT&T or Apple store? Call Apple? HELP

IPhone 3G, Windows XP
  • clarkkent26 Level 2 Level 2 (355 points)
    Try resetting then updating again.

    Hold sleep/wake button and home button until you see the Apple startup logo. Then try updating.
  • steamroll9 Level 1 Level 1 (0 points)
    Been there done that about 6 times! It is plugged directly into the PC, not a hub.
  • steamroll9 Level 1 Level 1 (0 points)
    bump
  • karenclassic Level 1 Level 1 (30 points)
    I'm sorry, I don't have any advice further than what you've already done.

    Even if you bought your phone from AT&T, it would be serviced/replaced by Apple. Call 1-800-my-iphon to talk to AppleCare, or better yet, go to a local Apple Store to have the genius bar take a look.

    Good luck.
  • clarkkent26 Level 2 Level 2 (355 points)
    steamroll9 wrote:
    Been trying to fix this for hours. Yesterday I upgraded my itunes, hooked up my iphone, started the firmware download and went to make something to eat. An hour later I return to find the connect to itunes screen on the iphone and itunes saying it was validating the software, I left it for an hour and it was still doing it. I disconnected and have tried to restore it 10 times since!! It will not go past the connect to itunes screen.

    When attempting to restore it will do one of 2 things. The restoring iphone status bar will go all the way and just sit there for hours like that with the apple logo on the iphone and working wheel(little circle that goes aorund in the bottom of the screen). Or, the staus bar on itunes will go almost all of the way, stay like that for a bit, then i'll hear the iphone disconnect from the PC and then the connect to itunes screen will come up and itunes will say validating software, and that's it.

    I tried using a diffrent username in XP which makes itunes download a new version of the software, but the same things happen. Any other ideas? I suppose I could hook up my old PC(not that old) and try that, but what a pain! Starting to get really anoyed!!

    Any info or tips would be greatly appreciated! If you guys think I'm totally stuck, what is my best course of action. I bought it through AT&T, should I call them? Call apple? Goto the AT&T or Apple store? Call Apple? HELP!!!


    Have you tried putting the phone into DFU mode then restoring?
  • LenH Level 2 Level 2 (390 points)
    I've fixed all my issues with a Windows PC for upgrading/restoring by using a Macintosh for the restore and then re-syncing with the PC thereafter. It is unfortunate, but there is something on our work computers that makes the installs fail at a higher rate than I'd like.

    See if you can find a friend with a Macintosh to get the update fresh on the device or visit an Apple store and they will restore it for you.
  • Lawrence Finch Level 7 Level 7 (31,555 points)
    steamroll9 wrote:
    Been trying to fix this for hours. Yesterday I upgraded my itunes, hooked up my iphone, started the firmware download and went to make something to eat. An hour later I return to find the connect to itunes screen on the iphone and itunes saying it was validating the software, I left it for an hour and it was still doing it. I disconnected and have tried to restore it 10 times since!! It will not go past the connect to itunes screen.


    The most likely cause is a USB problem on your computer. Either:

    1. You are using a USB hub rather than a direct connection to a port the back of the computer.

    2. You are using a port on the front of the computer rather than the back.

    3. You have USB 1.1 ports instead of USB 2.

    4. Your USB drivers are out of date.

    See: http://support.apple.com/kb/ts1286
  • hitek79 Level 1 Level 1 (0 points)
    The exact same thing has happened to me today. I'm furious though because I'm out of the country and could be stuck with no phone service until someone comes up with an answer here. I hope someone finds an answer quick.
  • Outa Level 1 Level 1 (10 points)
    Have any of you checked your cable, connector to see if there are any breaks?

    I had that problem and went to a apple store two times before we all came to the conclusion that it was the cable.
  • steamroll9 Level 1 Level 1 (0 points)
    Came into work, hooked it up, restored. Guess it had something to do with my home PC. It wasn't able to resore to my last backup here on my work PC, will have to see what happens when I get home.