How do I make warranty claim online?
I have an original iPhone 1st generation that has developed a gray line running all the way straight down the screen, its about a third of the way across the screen.
The line is in the touch screen, not the LCD.
I can't seem to lodge a service request online. I put in the serial number, and it says I am covered by warranty, then I continue - but no matter what I do I am only given what seems to be iPhone accessories to choose from?!
I tried filling in the form and explained my problem, but then I received eMail messages saying that Apple were sending me some sort of BlueTooth Cable/AC Adapter ??? and if I didn't send my one back I would be charged $29 on my credit card.
I searched but cannot find any way to contact Apple iPhone Support by eMail, nor can I find a phone number for iPhone warranty support (only for sales/order support).
I tried calling the sales number anyay, but as I am currently out of the US I never seem to call when they are open. I guess sales can't help me anyway.
Has anyone here successfully lodged a service request for their 1st gen iPhone on line. Or are there any suggestions as to what I can do? (Other than wait till I return to New York and visit a genius).
Thanks in advance for any help!
iPhone 1st generation 16GB, Windows XP, Made in Week 7 2008 Purchased in Feb.