13321 Views 5 Replies Latest reply: Sep 24, 2008 4:04 PM by baltwo
They're lying or you haven't installed the HP drivers. See http://www.apple.com/support/downloads/hpprinterdriver11.html for the 1.1 one and http://www.apple.com/downloads/macosx/apple/application_updates/hpprinterdriver1 11.html for the one issued Thursday. In /Library/Printers/hp/laserjet/ there's a folder entitled 1020Series which should be what you're looking for.
Thanks for your help. I will hook the printer up tomorrow morning and try the solutions in the links you provided.
I downloaded the HP driver updates. I am new to Mac and didn't realize I had to "install" them. I can't find the "download" folder readily, so I'll just re-work it from scratch.
Here is the reply form HP.
Thank you for contacting HP Total Care.
I understand that your are trying to install the Laserjet 1020 on your mac ...this unit is not supported on the Macintosh system therefore there are no drivers available.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit:
For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
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I'm still stumped.
I downloaded the 1.1.1 driver file and installed it. there is no driver there for the HP Laserjet 1020
I chose "other" and went to the "library," found the 1020 folder and it does not contain any drivers that I can determine.
Any other suggestions or sources would be welcomed.
I can't believe this Mac will not work with that printer.
Then, you have a hosed installation. These are in mine:
hp LaserJet Cleaning Utility.app dtd 9/12/08 and all of these dtd 11/24/07
Boot with the install disk, reinstall the HP printer stuff and download and install the 1.1 and 1.1.1 updates.