Al Hatch wrote:
Something is not working.
Here is my setup:
Motorola SURFboard cable modem
Which model? SB4000 series modems are obsolete DOCSIS 1 devices. SB5000 series are DOCSIS 2 devices and should work with any cable service in the US. SB6000 series are DOCIS 3 and may be too new for your service, depending on your physical location.
BritePort 8120 router with DHCP
Don't know that device, but a router should be a router.
Linksys 8-Port gigabit switch
should work, no problem.
Mac Pro
Here is my procedure:
Perform a hard reset of the router and modem.
Not really necessary. Just turning the router and modem off will do. Both
must be off at the same time. It doesn't matter which one is turned off first and which one is turned back on last, so long as both are off at the same time for at least 30 seconds.
Disconnect and turn off everything.
Again, not really necessary.
Connect cable to modem.
Coax or ethernet?
Turn on modem.
Wait 3 minutes. Connect modem to router.
You don't have to wait 3 minutes, and you shouldn't have to disconnect the router.
Turn on router.
Wait 3 minutes. Connect router to switch.
You definitely don't have to wait three minutes here.
Turn on switch
Wait 3 minutes. Connect switch to Mac Pro.
Again, you don't have to wait 3 minutes.
Turn on Mac Pro.
When I follow this procedure, I am able log on to the router’s HTML interface and conduct maintenance. In this way, I can assign IP addresses, reset the router, etc. But I cannot see the Internet through the router.
What's the WAN IP on the router? It should be the IP given you by Comcast. Also, do you have anything set up for DNS, either on the router or on the Mac? I usually use OpenDNS's DNS servers:
208.67.220.220, 208.67.222.222
I stick those IPs into the DNS slots on my router, and then every machine attached to that router uses them for DNS. OpenDNS is free. Check out this page: <https://www.opendns.com/homenetwork/start/router/> for more info re OpenDNS and routers.
If I connect the ROUTER directly to the MAC PRO, I can see the internet. In other words, the cable modem will allow a computer on the other side of the router, but not on the other side of the switch.
There's a problem with the connection to your switch. How are you connecting the router to the switch? Some switches (mine, for example) use a specific port for connections to other switches or to routers. Port 1 in my case. There's a button that has to be in for port one to function as a daisy-chain port. If that button is not pushed, then that port behaves as if it were a standard port and the switch may not properly relay data. Alternatively I could leave the button alone and use a cross-over cable to connect the router to the switch instead. What's the manual say for your device?
Also, have you checked the Ethernet cable? It could be a bad cable. Have you checked the port? what happens if you move the router-to-switch cable from one port to another, on the router or the switch or both? What happens if you move the switch-to-Mac cable from one port to another?
Are you sure this works without spoofing a MAC address?
Quite.