printing problems with HP OfficeJet G55

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Level 1

4 points

printing problems with HP OfficeJet G55

I have a MacBook running OS X 10.5.4 and I'm having problems printing with my HP OfficeJet G55. I have updated to HP Printer Driver 1.1.1, but after updating, I realized my printer type was not in the list. So that did not fix the problem. I connect my printer to my computer by USB and as soon as I hook it up, the computer recognizes the kind of printer.

When I go to System Preferences-->Print & Fax--> Open Print Queue, it says "Printer Ready". Then when I want to print out a page and after I hit Print, it says something like Printing 11%,...,100%, then automatically the status of whatever I wanted to print says "complete", but the page has not even printed yet. My printer did nothing. I have tried rebooting, and had the same problem. I have also tried deleting the printer from system preferences/print & fax and then adding the printer again, and it doesn't work.

There is nothing wrong with my printer because I printed out a test page, and it worked fine. Also when it's connected to a desktop computer we have..Windows XP, the printer also works. And even when I connect the printer to my old ibook (I think it's on OS 9.1), it also works.

Please if anyone knows about this, I need instructions on correcting the problem!
Thank you!!

Mac OS X (10.5.4)

Posted on Sep 14, 2008 8:03 PM

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Answer 1

Sep 15, 2008 7:46 AM in response to fel k

This device is 8 years old. The odds are extremely good that there are no drivers for it for Leopard and that HP will not change that.

What does the system think that the printer is named? It's possible that the system thinks that this is a different device and is attempting to print on that device, not a G55.

What does HP 'Support' say, other than 'buy a new printer that one's toast'?

I'd expect that OS 9.x would work, as that's about the same age as the printer. I'd expect that there would be drivers for WinXP, as HP updated the drivers so that the G55 would work with Win 2000 (that shows how old this printer is) and the W2K drivers usually work with WinXP. I'd expect that printer to NOT work with Vista, same as it's not working with Leopard.

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Answer 2

greg sahli

Level 7

25,508 points

Sep 15, 2008 10:13 AM in response to fel k

A Gutenprint driver for that model is included in OS X:
http://support.apple.com/kb/HT1370#hpdrivers
I'd guess you have a corrupted file somewhere. Try these generic fixes:
Reset Printing System - In Print & Fax prefs:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/14001.html
Get the downloadable Combination Updater from Apple, use it to re-Update OS X.
Use Disk Utility to repair the HD (see Try Disk Utility):
http://support.apple.com/kb/TS1417
(Final step - reinstall OS X using the Archive & Install option in the installer.)

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