help! 4th gen nano's backlight doesn't switch on...

Question

Level 1

4 points

help! 4th gen nano's backlight doesn't switch on...

just got it today; right from the box and the thing doesn't light up. reset already (about 3x), still no "light". any suggestion?

Inspiron 1525, Windows Vista

Posted on Sep 15, 2008 6:50 AM

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Answer 1

PT

Level 7

20,894 points

Sep 15, 2008 10:30 AM in response to ivyh

Did you check to see if the Energy Saver function is turned on?
Settings > Playback > Energy Saver, and then select On or Off.
Cheers,
Patrick
p.s. 4th Generation iPod user manual...
http://manuals.info.apple.com/enUS/iPod_nano_4th_genUserGuide.pdf

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Answer 2

robw1974

Level 1

0 points

Sep 15, 2008 2:36 PM in response to ivyh

I just recieved my 4th generation nano today (direct from apple), and I am in the same situation. No backlight at all (straight out of the box). What a terrible feeling on something you waited almost a week to recieve 😟 I will get on the phone with them this evening.

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Answer 3

Oct 3, 2008 6:36 PM in response to imagine1437

Mine worked for 2 days and now all of a sudden it won't turn on!!!! I don't know what to do cause i ordered mine off line & it's engraved and everything!!! Will they replace it???
ps: i also have the purple

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Answer 4

aconnop

Level 1

0 points

Oct 14, 2008 10:24 PM in response to ivyh

same problem. I've been using mine for like a month and then all of a sudden it wouldn't light up so i kept resetting it and it would work a few times. But now it's completely gone. Mines a an 8GB Pink, aslo ingraved! Will they replace the ingraved ones?

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Answer 5

sudee90

Level 1

0 points

Dec 15, 2008 1:28 AM in response to ivyh

same problem with me. i bought my ipod 4th generation (green) online about 2 months ago and it worked just fine up till 2 weeks ago. so i sent it back for repairs, a week later i got it back and it worked for like only 3 days. is there something wrong with it or am i doing something cuz i barely ever touch it.
anyone know what i should do?

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Answer 6

TaylorCr

Level 1

4 points

Sep 15, 2008 9:18 AM in response to ivyh

Same thing happened to me. I just spent an hour on the phone with Apple, and the resolution is to send it back and get a new one...

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Answer 7

Sep 15, 2008 6:04 PM in response to ivyh

I am having the exact same issue. I checked the energy saving option and tried turning energy saving off and it did not solve the problem.

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Answer 8

robw1974

Level 1

0 points

Sep 15, 2008 7:39 PM in response to ivyh

For all of us having this issue, what color nano do you have? Is it a production line problem? My issue is on the RED, love the color, hate the backlight problem.

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Answer 9

Sep 15, 2008 7:42 PM in response to robw1974

yes I also have the (RED) color/branded nano

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Answer 10

jeelee

Level 1

0 points

Sep 16, 2008 3:26 AM in response to ivyh

I got the same issue as well. Bought it from the shop, so I went back and exchanged for a new one.

Seem like apple is having some quality control issue here.

My is black.

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Answer 11

robw1974

Level 1

0 points

Sep 16, 2008 11:59 AM in response to ivyh

It is as easy as a phone call to apple. They will send out a label and refund or replace the product with new (not referb).

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Answer 12

Oct 2, 2008 4:41 PM in response to ivyh

I have 8GB Purple. Same issue. However, do you think apple would replace one with the engraving? I will give them a call later.

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Answer 13

TypeEE

Level 1

7 points

Nov 4, 2008 6:51 AM in response to ivyh

I have the same problem and I absolutely hated the ipod nano 4th gen. How do apple usually give you a new ipod? Do they ship a new one to you without the box and accessories?

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Answer 14

Nov 5, 2008 8:04 AM in response to ivyh

Same problem. Backlight doesn't work after a month using it. Nice quality control from Apple Inc. The biggest problem is that the ipod was bought in USA and now i'm living in Europe.

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