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Trouble installing iTunes

3907 Views 14 Replies Latest reply: Sep 19, 2008 3:14 AM by rhea... RSS
purehayleyusa Calculating status...
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Sep 15, 2008 1:38 PM
When I try to install any version of iTunes, I receive this message:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below

This always occurs as iTunes is removing the application files, and I am unable to find said file anywhere on my computer
HP Pavillion dv1000, Windows XP
  • Bibinator Calculating status...
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    Sep 15, 2008 4:06 PM (in response to purehayleyusa)
    It's the same thing for me, I tried about 10 different ways and it still doesn't work, I really need help.
    Windows XP
  • irisbud1 Calculating status...
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    Sep 15, 2008 5:22 PM (in response to purehayleyusa)
    I am having the same problem---oddly enough I was able to download the update on my laptop but not my desk-top....getting the same response as you regardng the windows installer---don't know what to do.
    Windows XP
  • Jessicakayyy Calculating status...
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    Sep 15, 2008 7:13 PM (in response to purehayleyusa)
    Same here, I've tried everything I can think of...and nothing works.
  • BCMueller Calculating status...
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    Sep 15, 2008 11:15 PM (in response to Jessicakayyy)
    I'm receiving the same issue as well with no luck. I'm getting the SAME message when I attempt to uninstall iTunes in Add/Remove Programs. Don't know what to do.
    HP Media Center m7250n, Windows XP
  • BCMueller Level 1 Level 1 (5 points)
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    Sep 16, 2008 12:43 AM (in response to BCMueller)
    Just an update... I manually deleted all iTunes files on my computer except in Add/Remove programs because it wouldn't let me. Then, I tried to install iTunes from Apple's website. It started the download and install just fine, until the end of the install when the message we all keep getting appeared. The installation is stopping at...

    status: removing applications.

    ... in the install window. When I cancel the install (because there's nothing I can do at this point) then it says...

    The older version of iTunes cannot be removed. Contact your technical support group.

    So, there may be a problem deleting the old version of iTunes which is preventing the downloading of the new iTunes version.
    HP Media Center m7250n, Windows XP
  • BCMueller Level 1 Level 1 (5 points)
    Currently Being Moderated
    Sep 16, 2008 10:21 AM (in response to Jessicakayyy)
    It sounds as though things have got in a bit of a muddle. Usually removing iTunes and related programs and doing and installer file clean up fixes this:

    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)

    http://www.apple.com/quicktime/download/win.html
    http://www.apple.com/itunes/download/

    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program –All Programs>>Windows Install Cleanup

    http://support.microsoft.com/kb/290301/

    Now use the following method to remove iTunes and its components:
    XP
    http://support.apple.com/kb/HT1925

    Vista
    http://support.apple.com/kb/HT1923


    If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete and file or folder called Quicktime.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Alright, polydorus found the solution to our problem... follow his/her instructions below. I downloaded the Microsoft Installation Clean Up Utility, ran the program, found iTunes on the list and deleted it. Bam! No more problem. Great job, polydorus.

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
    HP Media Center m7250n, Windows XP
  • Srtviper Calculating status...
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    Sep 16, 2008 5:24 PM (in response to purehayleyusa)
    I am having problems too. I tried BC Mueller's instructions and got everything out but when i try to delete the itunes folder from the C programs folder I get: Cannot delete itunesminiplayer.dll. Access denied. Make sure disk is no full or write protected and that file is not currently in use.

    When I try to install quicktime and itunes i get: Older version of Apple software update cannot be removed. Contact Tech Support.

    Now what???
    PC, Windows XP
  • Jessicakayyy Level 1 Level 1 (0 points)
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    Sep 16, 2008 7:28 PM (in response to BCMueller)
    Thank you SO much, it worked!! I am so relieved, I thought I was going to go crazy trying to figure it out!!
  • searchin1 Calculating status...
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    Sep 16, 2008 8:46 PM (in response to purehayleyusa)
    I am having trouble even downloading the clean up utility.

    I get:
    Script:
    C:Users\Ward\AppData\Local\Temp\IXP000.TMP\StartMsi.vbs
    Line: 17
    Char: 1
    Error: Permission denied
    Code 800A0046
    Source: Microsoft VBScript runtime error

    Any Help?
    Home built Q6600 CPU, Windows Vista
  • Srtviper Level 1 Level 1 (0 points)
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    Sep 17, 2008 8:15 AM (in response to purehayleyusa)
    Not sure i understand....I followed the instructions to the letter. I downloaded both ITunes and QT and saved them on my desktop. I downloaded the installer cleanup and saved on desktop. I deleted both Itunes and QT from the add/remove programs. I deleted QT files from system 32 folder and then I tried restarted. I Ran the cleanup then deleted QT files from the program folder. tried to delete IT from program files and got the error message. I tried to reinstall QT without deleting and got the 2nd message about not being able to remove old version of Apple Software Update.
    I don't know what you mean by "remove files in start menu" and "don't access the program files".
    Thanks for trying to help me.
    PC, Windows XP
  • Srtviper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 17, 2008 11:08 AM (in response to Srtviper)
    Ok...I got it. I ran the windows installer cleanup again and this time deleted the Apple Sofware Update. Then I removed the program from Add/Remove Software. After a restart I downloaded the new Itunes and quiktime and it installed. I then updated the iphone to 2.1
    No joy another 6 hours of my time....

    <Edited by Moderator>
    PC, Windows XP
  • rhea... Calculating status...

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