14 Replies Latest reply: Sep 19, 2008 3:14 AM by rhea...
purehayleyusa Level 1 (0 points)
When I try to install any version of iTunes, I receive this message:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'itunes.msi' in the box below

This always occurs as iTunes is removing the application files, and I am unable to find said file anywhere on my computer

HP Pavillion dv1000, Windows XP
  • Bibinator Level 1 (0 points)
    It's the same thing for me, I tried about 10 different ways and it still doesn't work, I really need help.
  • irisbud1 Level 1 (0 points)
    I am having the same problem---oddly enough I was able to download the update on my laptop but not my desk-top....getting the same response as you regardng the windows installer---don't know what to do.
  • Jessicakayyy Level 1 (0 points)
    Same here, I've tried everything I can think of...and nothing works.
  • BCMueller Level 1 (5 points)
    I'm receiving the same issue as well with no luck. I'm getting the SAME message when I attempt to uninstall iTunes in Add/Remove Programs. Don't know what to do.
  • BCMueller Level 1 (5 points)
    Just an update... I manually deleted all iTunes files on my computer except in Add/Remove programs because it wouldn't let me. Then, I tried to install iTunes from Apple's website. It started the download and install just fine, until the end of the install when the message we all keep getting appeared. The installation is stopping at...

    status: removing applications.

    ... in the install window. When I cancel the install (because there's nothing I can do at this point) then it says...

    The older version of iTunes cannot be removed. Contact your technical support group.

    So, there may be a problem deleting the old version of iTunes which is preventing the downloading of the new iTunes version.
  • BCMueller Level 1 (5 points)
    It sounds as though things have got in a bit of a muddle. Usually removing iTunes and related programs and doing and installer file clean up fixes this:

    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)


    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program –All Programs>>Windows Install Cleanup


    Now use the following method to remove iTunes and its components:


    If you hit a problem with one of the uninstalls don't worry, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete and file or folder called Quicktime.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
    Alright, polydorus found the solution to our problem... follow his/her instructions below. I downloaded the Microsoft Installation Clean Up Utility, ran the program, found iTunes on the list and deleted it. Bam! No more problem. Great job, polydorus.

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.
  • Srtviper Level 1 (0 points)
    I am having problems too. I tried BC Mueller's instructions and got everything out but when i try to delete the itunes folder from the C programs folder I get: Cannot delete itunesminiplayer.dll. Access denied. Make sure disk is no full or write protected and that file is not currently in use.

    When I try to install quicktime and itunes i get: Older version of Apple software update cannot be removed. Contact Tech Support.

    Now what???
  • purehayleyusa Level 1 (0 points)
    The process mentioned in the answer solved the problem immediately
  • Jessicakayyy Level 1 (0 points)
    Thank you SO much, it worked!! I am so relieved, I thought I was going to go crazy trying to figure it out!!
  • purehayleyusa Level 1 (0 points)
    Don't uninstall the files in the program files. Follow the instructions step by step, and if you can't uninstall iTunes just keep going and uninstall Quicktime. Remove the files in the start menu of your computer but don't access the program files.
    then restart your computer, run the windows clean up, and then reinstall iTunes
  • searchin1 Level 1 (0 points)
    I am having trouble even downloading the clean up utility.

    I get:
    Line: 17
    Char: 1
    Error: Permission denied
    Code 800A0046
    Source: Microsoft VBScript runtime error

    Any Help?
  • Srtviper Level 1 (0 points)
    Not sure i understand....I followed the instructions to the letter. I downloaded both ITunes and QT and saved them on my desktop. I downloaded the installer cleanup and saved on desktop. I deleted both Itunes and QT from the add/remove programs. I deleted QT files from system 32 folder and then I tried restarted. I Ran the cleanup then deleted QT files from the program folder. tried to delete IT from program files and got the error message. I tried to reinstall QT without deleting and got the 2nd message about not being able to remove old version of Apple Software Update.
    I don't know what you mean by "remove files in start menu" and "don't access the program files".
    Thanks for trying to help me.
  • Srtviper Level 1 (0 points)
    Ok...I got it. I ran the windows installer cleanup again and this time deleted the Apple Sofware Update. Then I removed the program from Add/Remove Software. After a restart I downloaded the new Itunes and quiktime and it installed. I then updated the iphone to 2.1
    No joy another 6 hours of my time....

    <Edited by Moderator>
  • rhea... Level 1 (0 points)