Ipod won't back up, Itunes says it disconnected

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Ipod won't back up, Itunes says it disconnected

Hi,

I have been trying to back up my ipod, but every time I select backup the ipod displays "Sync in Progress" and in iTunes, it says backing up ipod. Then, the screen on my ipod goes back to the regular lock screen, and itunes displays a message stating "iTunes could not back up the iPod "(myusername)" because the ipod disconnected. Has anyone else had this problem, and has anyone fixed it? The ipod is a freshly restored and upgraded (to 2.1) ipod touch (8gb, if that matters). I am running windows, and all other fetures of the ipod seem to be working very well, it is just the backing up that is causing problems.

Hope someone can help,
Thanks,
Sciman3

Home Built: Asus M3A Motherboard, AMD Phenom 9500 Quad Core 2.2 ghz, 4gb Ram, 500gb SATA HDD, Nvidia 8800gt (512mb), Win Xp Pro SP2/Ubuntu 8.04, Windows XP Pro, iPod Touch 8gb

Posted on Sep 15, 2008 4:33 PM

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Answer 1

Sep 15, 2008 5:32 PM in response to sciman3

I am experiencing the same problem and don't know any solutions either.

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Answer 2

Strawbot

Level 1

0 points

Sep 16, 2008 12:57 AM in response to sciman3

I'm also getting ipod disconnected. From what I've scraped off of the net, it is likely an app that has a memory issue that causes the disconnect error message. One tedious method I found is to delete a suspect app and reboot. Then try again and repeat cycle until backup works or you have no more apps whereupon you may as well as wipe and start again.

Backup is fundamental. It should be dumb and just work. If it doesn't work there should be another method. Finder access would be nice so that I could manually backup what I considered golden if backup ever failed. Oh right, it did fail.

Ooops another error message. 10 more minutes wasted, one more app and try again. This *****.

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Answer 3

Strawbot

Level 1

0 points

Sep 16, 2008 2:00 AM in response to Strawbot

addendum: I did a delete of all my email from all the accounts (and trashes) as well as all of my videos and then voila, backup worked and then I was able to update successfully to 2.1. Yea!

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Answer 4

Sep 16, 2008 7:38 AM in response to sciman3

I noticed every time I try to 'sync' my ipod Touch (2.1) with iTunes 8, that when it gets to the contact/mail part it always says the ipod got disconnected despite its still there on the left hand pane.

If I immediately click sync again it works. But its always the same process, sync and let fail, then sync again... what gives?

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Answer 5

Sep 17, 2008 11:09 AM in response to kblessinggr

I have exactly the same problem and it is not that serious one.
It really bugs me though.

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Answer 6

KTrinh93

Level 1

20 points

Sep 17, 2008 12:52 PM in response to sciman3

i had this problem too...my guess would be to just restore it...

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Answer 7

Jason L

Community Specialist

Sep 22, 2008 11:00 AM in response to sciman3

Hi Sciman3,

Has iTunes ever been able to backup the iPod touch before?

Make sure you have the latest version of iTunes. Click Help inside of iTunes> Check for Updates.
Try resetting the iPod touch and the PC. http://docs.info.apple.com/article.html?artnum=305743

If the issue persists; what 3rd party apps are on the iPod touch? Does the backup complete if you remove them?

Jason

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Answer 8

HQ4U

Level 1

5 points

Oct 1, 2008 8:27 PM in response to sciman3

When it happened to me, I just disabled the passcode(if you have one) and it worked after that.

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