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MightyMac Level 1 Level 1
After running the OS X software update seeded today, iTunes is freezing whenever I am on the iTunes store. I cannot force quit and I also lose control of the mouse after a couple of minutes. I have to force a restart by holding the power button down for several seconds. It has happened 4 times and now I am afraid of going to the online store. Anyone experiencing this problem? I am using iTunes 8.0 BTW. This is the first time I have had to force restart my computer or had iTunes freeze on me.

How do I fix this?

<Edited by Moderator>

iMac Aluminum, Mac OS X (10.5.4)
Reply by Tobe Harvey on Sep 18, 2008 7:28 PM Helpful
I have tried the following without positive results.
1. removing downloaded artwork
2. Messing with proxies
3. running disk utility
4. logging out of my iTunes account

Still freezing up the the entire works when scrolling through the iTunes store.
Reply by whitby on Sep 24, 2008 2:14 PM Helpful
I was using a Logitech MX700 mouse when it happened on my machine. I changed to the Mighty Mouse with no effect i.e. the problem still occurred.

BTW I noticed that it seemed to be machine dependent i.e. The store worked fine with the following machines: MB Pro, MB Air, iMac G5. It did not work on my 24" 2.8 GHz iMAc.

The symptoms were always the same: Goto the iTunes store and scroll up and down the main page. The machine would then freeze and require a power off and on to reboot. If you waited without powering off, the machine would not recover (I tried waiting for 1 hour). If you did not scroll on the iTunes store page (front page or TV Store page) it would not cause the lock up.

The problem resolved itself for me by removing a music track that could not sync with one of my Apple TV boxes since it was not authorised to play on that Apple TV. I could not purchase another copy using the account that did play on that Apple TV box since the track was no longer available.

The track is still in my playlists and music library, I just removed it from the playlist that syncs with this particular Apple TV. I have another Apple TV where everything works fine even with this music track.

In my investigation I found the following:
1. It did not matter whether iTunes store opened immediately upon opening iTunes or not.
2. If you did not scroll in the main store page, you could exit with no ill effects and the machine did not lock up.
3. The problem appeared after I had spent an evening resolving issues with one of my Apple TVs not playing music tracks purchased on another of my Apple ID accounts.
4. It was not triggered by the upgrade to 10.5.5 from 10.5.4
5. I tried it out on other machines with both 10.5.5 and 10.5.4 and I could not duplicate the issue.
6. I tried it with a Logitech and Apple Mighty Mouse and found no differences in behaviour.
7. I did not repair disk permissions since the problem "disappeared" before I could look at that option suggested by some subscribers.
8. I did not try to put back the music track into the playlist that seemed to cause the issues to see if the problem re-occurred.

I hope this helps someone out there. My suspicion is that is to do with the change in DRM with Apple TVs that seems to have occurred between the purchase of my first and second Apple TV. Both are at the same software rev level (The first one was purchased when they were first introduced and was upgraded from Rev1.0), but I notice that immediately I open iTunes, it goes to the store to authorise the second Apple TV box and not the first one. Why??? I have no idea.

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