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Level 1

64 points

iTunes Freezing after 10.5.5 update.

After running the OS X software update seeded today, iTunes is freezing whenever I am on the iTunes store. I cannot force quit and I also lose control of the mouse after a couple of minutes. I have to force a restart by holding the power button down for several seconds. It has happened 4 times and now I am afraid of going to the online store. Anyone experiencing this problem? I am using iTunes 8.0 BTW. This is the first time I have had to force restart my computer or had iTunes freeze on me.

How do I fix this?

<Edited by Moderator>

iMac Aluminum, Mac OS X (10.5.4)

Posted on Sep 15, 2008 5:19 PM

271 replies

Jason L

Community Specialist

Sep 25, 2008 6:26 PM in response to Elwood Hauke

Hey Elwood,

We can find out if its something in your iTunes library by testing with an alternate library as described here: http://support.apple.com/kb/HT1589

If it is a iTunes Library issue, try re-creating the library as described here: http://support.apple.com/kb/HT1451

You can also try pulling the iTunes plist files from ~/Library/Preferences. Just quit iTunes> launch Finder> click Go in the top menu bar> Home> Library> Preferences, drag the com.apple.iTunes* files to the trash, then relaunch iTunes.

Jason

Message was edited by: Jason L

Sep 25, 2008 10:57 PM in response to Jason L

Deleting the .plist file seems to have done the trick for me - thanks!

MightyMac Author

Level 1

64 points

Sep 26, 2008 12:08 AM in response to MightyMac

I'm ignorant on certain issues or advanced computing, but after another freeze today I have to be more proactive. My question is, what will deleting the plist do to my iTunes and what will I have to reset or rebuild? I have 3 libraries under one user on my system (for multiple iPods and people). I refuse to rebuild my libraries as the only things I have backed up are my iTunes purchases (my Time Machine drive is dead and I have to repurchase one). I really don't want to have to reimport 100's of CDs so will deleting the plist (preferences?) cause this? Someone let me know please. I would rather just stay off the store to be honest, even though I'll miss it.

Steve51

Level 1

13 points

Sep 26, 2008 3:28 AM in response to MightyMac

I am staying off until it is fixed and I am holding off purchasing an Itouch, due to this problem and other problems I have been reading involving itunes. I did info Apple a couple days back and I have not received a reply.

Jason L

Community Specialist

Sep 26, 2008 9:44 AM in response to MightyMac

MightyMac wrote:
My question is, what will deleting the plist do to my iTunes and what will I have to reset or rebuild?

Deleting the .plist file will reset all of the iTunes preferences. You will not have to import any music to iTunes again. iTunes uses the files in the iTunes Library folder to organize and see the music that was already imported.

This article will provide general information about .plist files.
http://support.apple.com/kb/HT1199

Jason

Sep 27, 2008 10:32 AM in response to MightyMac

O.K. I've tried deleting the iTunes plist and it seemed to fix the problem for awhile. But, eventually it will crash again, so I'm sure that this isn't the fix. I also cleared my Store purchased playlist and got rid of almost all my other playlists. The only playlists I have left are smart playlists and one regular, all of which should only see content that's truly in my library. iTunes still crashes. I believe now that it's simply a bug in iTunes that apparently only affects some machines.

Steve51

Level 1

13 points

Sep 27, 2008 5:29 PM in response to Elwood Hauke

Tried the itunes store for the 3rd time, still freezes. You folks need to inform Apple. I sent another complaint to itunes today, hopefully I'll get an answer on what Apple is going to do about it.

Sep 27, 2008 8:36 PM in response to Charles Brackett

Mee too. When I scroll toward the bottom of the store my machine freezes (except for the mouse curser). Just started about 2 weeks ago it seems like. FRUSTRATING!

Sep 27, 2008 8:40 PM in response to Techbears

Hmmm, I do use Intego Content Barrier... let me try turning that off.

Sep 27, 2008 9:29 PM in response to Steve51

I have tried everything I could think of. I give up.

Sep 28, 2008 9:22 PM in response to Tobe Harvey

For me it is definitely intego content barrier. When it is on, iTunes store will freeze while scrolling toward the bottom every time. Content barrier off, problem solved. I can reproduce this at will.

Sep 28, 2008 9:24 PM in response to MightyMac

cbster

Level 1

0 points

Sep 28, 2008 9:50 PM in response to Randy Maynard1

Well I dont have intego content barrier and mine freezes when I scroll to the bottom. Also, I have not been able to get it to freeze if Safari is closed. ie - no safari, no freeze.

cbster

Level 1

0 points

Sep 30, 2008 7:29 PM in response to cbster

Scratch that, my iMac just froze wihtout safari running...

Apple, please fix this issue soon!

pjpark

Level 1

5 points

Oct 1, 2008 8:53 AM in response to wfsdad

For the starts/freezes/won't force quit issue, what I did was reboot and hold down the option key to create a new iTunes library. However, the problem returned the next time I tried to launch iTunes. I downgraded to 7.6.2 and haven't had any problems since-other than the fact that I cannot backup or sync my iPhone anymore (wrong version).

My Mac Mini is pretty much as it was when I bought it other than VMware Fusion 2 and Software Updates. I think this is something Apple will have to fix on their end once they admit they have a problem.

iTunes Freezing after 10.5.5 update.