13 Replies Latest reply: Sep 17, 2008 1:44 PM by pispic59
gingerbreadgrl Level 1 Level 1 (0 points)
I plugged my iphone into my computer, clicked "Check for Updates" and it downloaded the software and installed it.. and then while it was "Verifying Software Update" it gets an error saying "The iphone "iPhone" could not be updated. An unknown error occured. (6)"

Then a picture of itunes and a usb cable shows up on my iphone screen.

So I unlug it and plug it back in, and itunes then says "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes."

So, I click OK and thn Restore. Then it says "Are you sure you want to restore your iphone "iphone" to it's factory settings? All of your media and other data will be erased, and the newest version of the iphone software will be installed." So I click "Restore and Update" (because if I click cancel, I still can't do anything but click restore, and it gives the same message everytime.)

So, once I click Restore and Update, it then starts that process. Then I get another error in the middle of it "Verifying Software" saying "The iphone "iphone" could not be restored. An unknown error occured. (6)" I then click OK. Itunes again no longer finds my device and my iphone screen shows ituness and a usb cable.

NOW I CANNOT TURN MY IPHONE ON, BECAUSE WHEN I DO ALL I SEE IS THE ITUNES PICTURE AND A USB CABLE. UGHHH OMG, HELP/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic_ __/migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images /migration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not- avail.png

Also, under version, it now says my iphone is Up to Date with its software.

Also, everytime I connect the iphone to my computer, itunes says "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes."

So, I can't restore my phone... I can't use my phone because all that will show up is the usb cable and itunes picture, so I don't know what to do/___sbsstatic___/migration-images/migration-img-not-avail.png/___sbsstatic___ /migration-images/migration-img-not-avail.png/___sbsstatic___/migration-images/m igration-img-not-avail.png/___sbsstatic___/migration-images/migration-img-not-av ail.png


Windows XP